Chitiz and his team did a great job. Delivered a complex solution on time and on budget. Thank you. I look forward to working with you again soon.
- Hire Developers
As a business owner, you have always dreamed of providing a personalized customer journey in real-time. Well, your dream can now turn into reality with the salesforce Genie. The business that is using Genie salesforce currently are doubling their business every hour, since they now have software that assembles every step of the customer journey in one singular channel known as a unified customer profile
Techila brings to you the magical features of salesforce Genie that will help your existing team work efficiently and double up your productivity. Before deep diving into Genie Services and its amazing benefits let us first discuss how it differs from a traditional customer data, Salesforce Lightning Field Service platform
As a salesforce user, you must be wondering if salesforce GDP and salesforce Genie do the same job. Techila begs to differ. Salesforce GDP combines customers in one place but it doesn’t send it to salesforce 360 where it is updated continuously.
Most of the software sends personalized recommendations based on the purchased history of the customer, but not salesforce Genie Services. It helps data to get updated in real-time. This means you can send personalized recommendations based on what they are looking at currently and not based on purchased history
When you shop online and you don’t like a product, you call customer care. If the customer care representative is not able to solve the issue an automated email is sent to the customer email which asks them if they are satisfied with the experience. This is a big red flag in providing a customer with a premium experience. They are to turn away from you and your business can suffer
Such types of instances will never occur with salesforce Genie. Whenever a customer issue is not solved the entire operation of customer service comes to a halt. Once the issue is resolved, then the operation gears back again. So when a business responds with such a fast rate to customer issues, your business will automatically multiply and you will always have a loyal set of customers
The overview of Genie salesforce can be summarized in one word which is Heartbeat. Now, why do we do this? We can regard Genie Services as the heartbeat because it gives you insights into every activity your customer is doing. You can easily track what customers are watching in real time, what products they search for during the day, how many times they open your website, and more.
Salesforce upgraded customer service by bringing Einstein and flow and now they have reached a Hyperforce level with Genie. Once salesforce Genie gets integrated into your system you will have the authority to use salesforce from anywhere and on any device. In addition, Genie comes with a built security feature, so you would never lose sleep by thinking that your customer data can be compromised.
Salesforce Genie works in three phases which are known as connect, harmonize and engage.
With the help of salesforce, Genie businesses can connect intelligence and automation in one place. Now real-time data can be accessed across all salesforce products through Genie. Salesforce Genie was created to handle large volumes of data and that too in real-time. It’s primarily designed to send data to customer 360 to provide customers with a premium experience. When you have a singular channel that keeps customer data tracked in the singular channel, then the personalized campaign can be created almost instantly
Brands now have the power to act instantly with customers. Salesforce analyzes customer data in milliseconds and hence action could be taken instantly. No longer do you have to wait and send purchase reminders looking at the purchased history as you now have software that can instantly action across platforms including sales, marketing, and e-commerce
let’s say there is a customer who has opened a website both on their mobile and on their computer. Now with Genie Servives, you don’t have to treat the customer based on his account on the transactional number; you can easily provide a customized experience based on the number of devices the customer has opened
Techila has been a trusted digital partner for several reputed companies that wanted to achieve 2x cash flow and 3x productivity. We have helped businesses to scale by transforming them into digital products that amplified their company reputation. Connect with our team and let us take your business to the next level with Genie