In order to know the difference between sap and salesforce, it is important that this article states some categories through which the difference will be highlighted. Some of them are known as batchemailmarketing, emailutilities, onlinecase management and business intelligence
Business intelligence is very important since it analyses the company data to predict the future of the organization. since it provides detailed data and monitorsKPI,organizations can make data-driven decisions quickly. There is a product of salesforce known as the QlikView, which offers business intelligence solutions. Even if you don’t have any IT knowledge, you can use this software with ease, since it has an easy earning curve. This is not the case for sap. In sap, you need to have some IT knowledge so that you can show your KPI reporting to the higher authorities. From this above information, it is clear that salesforceoffersmore robust functionalities when it comes to business intelligence
Online Case Management
Case management is basically storing the information of the client in one place. For example, there are numerous times when a customer raises a query, but it doesn’t get solved. Online case management mitigates such kind of issue. Here as soon as customer ticket it raised; a customer rep is assigned to deal with the customer. This means through case management; a client’s information is organized in one place.
When salesforce is used for case management, then the customers are bound to get some accurate answers. For example, if there is a query raised on electronics, then the system directly appoints an electronic expert in providing the customer with the most relevant answers. Coming to sap case management. The software tends to follow a different set of operations. In the case of sap, it only managed the query of the customer, but it also takes care of internal audits of the customer like tax disputes,collection management and illness tracking.
Custom reports drive a lot more business than a normal report does. A custom report will have always had a special template which looks stunning when personalized business reports are created. Now if you are creating a business report for an electronics company, then that report would be different. Similarly, if you are creating a report for corporate business, then your report would be different. When you use salesforce for creating such reports, then that means your using the real-time conversation, the sales metrics, to drive in more sales.
Now you might feel, if salesforce offers such fantastic features of customization, then why should you even bother with sap? Well, the reason is the fact that salesforce you can’t use the platform and generate the report. you need to log out from the sales platform and then create the report. With sap, it is never the case. Here you can create the customized report while staying on the home screen.
Business Process Report
Now there are different application to support the different needs of the business. For example, there is an application that supports inventory needs, whereas there is their different application that takes care of marketing and sales. In addition, there are different applications that support the smooth transparency between the different departments. When you use the business report of the salesforce, then that would mean important details of the client would be taken care of, so that client satisfaction will be guaranteed. Moving to sap it more all in one solution since it supports ERP integration and supports a wide range of diversity.