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CASE STUDY · Education

Flame University

Industry

Education

Client

Flame University

Integration

Payment Gateway (Razorpay)

Products Used

Sales Cloud, Experience Cloud

Flame University

FLAME University (Foundation for Liberal and Management Education), a private co-educational and fully residential university based in Pune, India leverages Salesforce Community solutions for a complete 360-degree view and detailed information about their Students, Faculty, and Staff Members.

01

The Brief

8 challenges

01

Capture Students information at a single place rather than storing the same at multiple levels.

02

Login provision for Students to access the Courses they are interested into.

03

Provision of Portal that can be used to assess the students learning as well as their attendance in person.

04

Helps in broadcasting the message to every individual in terms of Notifications.

05

Missing 360-degree view of Students as well as their progress on exams.

06

Update the Minutes/Discussion done internally within the faculty members for the progress.

07

Missing Online payment when Students opt for specific Courses.

08

Raise a ticket in terms of any issues, suggestions.

02

The Approach

Solution

01

Custom solution developed for the students as well Staff using the “Experience Cloud”.

02

Students are provided the permission to block their attendance when they are in the Class room.

03

Geo-Locations are captured for each Students and “Check-In” as well as “Check-Out” of the classes to maintain the integrity.

04

Multiple processes for Students, Hostels, Staff members and Announcements are developed in a manner so that information is broadcasted at a Run time.

05

MIS is facilitated for the University so that all the information is available for the Stakeholder team.

06

Launching of application via native mobile application was done so that it is accessible from anywhere.

07

Integration with Razor Pay for Online payment for the students.

03

Stack & Tools

Sales Cloud
Experience Cloud

04

Impact

Reduced manual intervention across key operations by 30–40%.

Achieved 100% centralized visibility across business processes and key data points.

Enhanced Data Visibility & Transparency.

Reduced Errors & Improved Data Accuracy.

Improved data quality, leading to more reliable reporting and insights.

Increased overall process efficiency by 25–35% through automation and system-driven workflows.

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