Aftermarket
Service Suite.
Dealer networks, field service, asset lifecycle and connected-product telemetry - all pre-wired in Manufacturing Cloud and Field Service.
Request a demo →Request datasheet →Aftermarket Service Suite is Techila Global Services' productised Salesforce Manufacturing Cloud + Field Service accelerator for industrial OEMs. Shipped as a managed package, it pre-wires dealer portals, asset 360, service contracts, parts management, and connected-product telemetry over MQTT, OPC UA, and AMQP with predictive-maintenance models that turn device signal into service tickets automatically. Designed for production go-live in 14 weeks, with −34% mean time to repair, 98% first-time-fix, and 11 enterprise deployments live across automotive, industrial, energy, and aerospace OEMs.
[ At a glance ]
- Product
- Aftermarket Service Suite · v1.9 (Mar 2026)
- Provider
- Techila Global Services · Salesforce Summit Partner
- Built on
- Salesforce Manufacturing Cloud + Field Service + Data Cloud
- Time to go-live
- 14 weeks (typical), Summit-architect-led
- Telemetry support
- MQTT · OPC UA · AMQP · HTTPS · custom protocol bridges
- Built for
- Industrial OEMs · Automotive · Energy · Aerospace · MedTech
- Deployments
- 11 enterprise rollouts · 98% first-time-fix · −34% MTTR
- Pricing model
- Per-asset-volume tier, monthly · annual commit
[ The problem ]
The aftermarket is where the margin is. Most manufacturers can't see it.
Connected products data, dealer network, and field service are in three separate platforms. Spreadsheets are used for reconciliation. Aftermarket margin exists; the visibility does not.
Manufacturing Cloud and Field Service tie them together with the Aftermarket Service Suite with ready-made dealer portals, asset models, and telemetry pipelines.
[ Features ]
The aftermarket, connected.
Eight core capabilities across dealers, service, assets, and parts.
[ Pricing ]
Service, monetised.
The Aftermarket Service Suite is licensed on a per-connected-asset monthly subscription in addition to Manufacturing Cloud and Field Service licenses and priced to the install-base under management. Dealer portal, asset model and telemetry pipelines are part of every level in addition to a designated Summit architect.
- ✓Asset 360 & lifecycle
- ✓Field Service core
- ✓Dealer portal (single tier)
- ✓Telemetry connector (1 protocol)
- ✓Standard SLA
- ✓Everything in Fleet
- ✓Multi-protocol telemetry (MQTT + OPC UA + AMQP)
- ✓Predictive maintenance models
- ✓Service contracts & warranty
- ✓Parts & RMA workflows
- ✓Enhanced SLA & DR
- ✓Unlimited connected assets
- ✓Multi-tier dealer network
- ✓Custom protocol bridges & PLM integration
- ✓Dedicated Summit architect
- ✓24×7 global SLA
“We went from reactive to contracted service revenue in one year. The asset model was the unlock.”
— VP of Services · Industrial OEM
[ Related services ]
Pair this product with.
Salesforce Manufacturing Cloud
Senior-led Manufacturing Cloud delivery beyond the package — bespoke run-rate agreements, dealer programmes, and forecast configuration.
Explore→Field Service
Pair the suite with bespoke Field Service delivery — AI dispatch, technician enablement, and on-site asset tracking aligned to your SLAs.
Explore→Salesforce Data Cloud
Ground predictive-maintenance models on a unified asset and customer profile — telemetry, service history, and warranty signals in one place.
Explore→Managed Support
Operate the Aftermarket suite as part of a senior-led managed-services engagement — release governance, observability, and value review.
Explore→[ FAQ ]
Frequently asked questions.
What buyers ask before commissioning a Techila product.
[ More products ]
Explore the accelerator suite.
Eight accelerators across wealth, service, data, revenue and managed services.
Unify Harmoniser
Pre-built Data Cloud models — feed unified asset, customer, and service data into Aftermarket Suite predictive models.
Learn more→Agentforce Pilot Kit
Pair Aftermarket Suite with Agentforce — dealer self-service, technician assist, and parts-lookup AI agents.
Learn more→Platform Guardian
24×7 managed services with a quarterly value roadmap — operate the Aftermarket suite under packaged SLAs.
Learn more→