Patient
360 Accelerator.
The care-orchestration starter for Health Cloud+ Data Cloud. Provider network, pre-auth, member journeys - all set up for Payers & Providers.
Request a demo →Request datasheet →Patient 360 Accelerator is Techila Global Services' productised Salesforce Health Cloud + Data Cloud care-orchestration starter, a managed package, shipping pre-built provider networks, prior-authorisation workflows, member journey templates, and FHIR based EHR/EMR integration patterns for providers, payers, and life-sciences organizations. Aimed at helping a healthcare enterprise go from out-of-the-box Health Cloud to a production unified care record within 12 weeks, with a HIPAA compliant, BAA eligible architecture, and HITRUST CSF Certified delivery patterns. 9 enterprise implementations in production serving 6.4M members in the health plan, provider network and digital health segments
[ At a glance ]
- Product
- Patient 360 Accelerator · v2.4 (Feb 2026)
- Provider
- Techila Global Services · Salesforce Summit Partner
- Built on
- Salesforce Health Cloud + Data Cloud
- Time to go-live
- 12 weeks (typical), Summit-architect-led
- Compliance posture
- HIPAA-compliant · BAA-eligible · HITRUST CSF-certified
- EHR / EMR support
- Epic · Cerner · MEDITECH · athenahealth · Azure FHIR
- Built for
- Providers · Payers · Life Sciences · Digital Health
- Pricing model
- Per-population-tier, monthly · annual commit
[ The problem ]
Healthcare data sits in silos. Care coordination shouldn't.
Patient data lives in the EHR, claims in the payer, encounters at the provider, and the member is asked to retell their story for the thousandth time each time they interact with a system. Care teams spend more time looking at a screen than a human.
Stitches it together on Health Cloud-Patient 360 Accelerator comes pre-configured for payer and provider workflows, is HIPAA-compliant, BAA eligible and goes live in 12 weeks.
[ Features ]
Care orchestration, packaged.
Eight capabilities spanning identity, consent, care plans, and provider networks.
[ Pricing ]
Patient-centric, payer-ready.
The Patient 360 Accelerator comes with a per population subscription, on an monthly basis on top of Health Cloud + Data Cloud licenses priced to a number of members managed. Every tier is with care plans templates, FHIR connectors, HIPAA compliant features, named Summit architect.
- ✓Provider-journey templates
- ✓Care plans & care teams
- ✓FHIR EHR connector (1 system)
- ✓HIPAA / BAA-eligible architecture
- ✓Standard SLA
- ✓Everything in Provider
- ✓Prior-authorisation workflows
- ✓Multi-EHR FHIR connectors
- ✓Population-health analytics
- ✓HITRUST CSF patterns
- ✓Enhanced SLA & DR
- ✓Unlimited member records
- ✓All journey templates
- ✓Custom care-plan extensions
- ✓Agentforce care assistants
- ✓Dedicated Summit architect
- ✓24×7 global SLA
“Our care navigators finally see the whole patient. Prior-auth turnaround dropped from days to hours.”
— Chief Medical Officer · Regional payer
[ Related services ]
Pair this product with.
Salesforce Health Cloud
Senior-led Health Cloud delivery beyond the package — bespoke clinical workflows, prior-auth extensions, and EHR integration aligned to your operating model.
Explore→Salesforce Data Cloud
Ground Patient 360 on a unified clinical and claims profile — identity resolution, calculated insights, and consent-aware activation.
Explore→Experience Cloud
Stand up patient and member portals on Experience Cloud — self-scheduling, secure messaging, and care-plan visibility tied to Patient 360.
Explore→Agentforce
Deploy AI care assistants on top of Patient 360 — case summarisation, draft clinical replies, and member self-service grounded on PHI-compliant data.
Explore→[ FAQ ]
Frequently asked questions.
What buyers ask before commissioning a Techila product.
[ More products ]
Explore the accelerator suite.
Eight accelerators across wealth, service, data, revenue and managed services.
Unify Harmoniser
Pre-built Data Cloud models — feed unified clinical, claims, and member data into Patient 360 care orchestration.
Learn more→Agentforce Pilot Kit
Pair Patient 360 with Agentforce — care-team copilots, prior-auth triage, and member self-service grounded on PHI.
Learn more→Platform Guardian
24×7 managed services with a quarterly value roadmap — operate Patient 360 under packaged SLAs with HIPAA controls.
Learn more→