Platform
Guardian.
24×7 managed services with a quarterly value roadmap. Observability, release governance and a Summit architect on retainer.
Request a demo →Request datasheet →Platform Guardian is Techila Global Services' productised Salesforce managed-services subscription the fixed-price, packaged-SLA alternative to a bespoke managed-support engagement. A flat-rate monthly retainer covers a named Summit architect, certified admin and developer pod, observability, release governance, and a quarterly value roadmap. Designed for enterprises that want managed services measured on business outcomes rather than ticket throughput. 62 Salesforce platforms under management, 99.99% SLA uptime, sub-15-minute P1 response (p95). Choose Platform Guardian for transparent pricing or a bespoke Managed Support engagement for retainer / T&M / pod flexibility.
[ At a glance ]
- Product
- Platform Guardian · v5.0 (Apr 2026)
- Provider
- Techila Global Services · Salesforce Summit Partner
- Pricing model
- Flat-rate monthly retainer, scaled by estate size · annual commit
- Coverage
- 24×7 follow-the-sun across UK, India, and US delivery centres
- SLAs
- 99.99% uptime · < 15m P1 response (p95) · < 4h average first response
- Bespoke alternative
- Managed Support — retainer / T&M / pod model
- Built for
- CIO · Head of Salesforce · IT Ops · Salesforce Product Owner
- Onboarding
- 2–3 weeks from signature to first steady-state sprint
[ The problem ]
Salesforce doesn't run itself. Neither should your managed-services provider.
All the managed service relationships devolve into a ticket factory-tickets in, tickets out, zero roadmap for value. In the mean time, the platform erodes, the debt grows, and the ROI is capped.
Platform Guardian isn't like this. Summit architect under contract, quarterly value roadmap and a delivery team measured by business results – not ticket numbers.
[ Features ]
Managed services, measured on outcomes.
Eight capabilities that put business value back at the centre of managed services.
[ Pricing ]
Retainer, not ticket tax.
Platform Guardian is a flat monthly fee based on estate size, not seat or ticket count. Each tier comes with its own Summit architect, designated Summit pod, formal SLA documents and a quarterly value roadmap. Public pricing - no phantom per-ticket add-on taxes.
- ✓Named admin + developer
- ✓Summit architect (fractional)
- ✓Standard observability
- ✓Business-hours coverage
- ✓99.9% SLA
- ✓Named admin + developer + senior dev
- ✓Dedicated Summit architect
- ✓Quarterly value roadmap
- ✓Follow-the-sun coverage (12×5)
- ✓99.95% SLA + DR runbook
- ✓Multi-pod delivery team
- ✓24×7 P1 sub-15m response
- ✓Bespoke value roadmap
- ✓All Spring/Summer/Winter release governance
- ✓99.99% SLA + bespoke security controls
“Our ROI went up in year two that never happens with managed services. The value roadmap was the difference.”
— CIO · Global asset manager
[ Related services ]
Pair this product with.
Managed Support (bespoke)
The bespoke alternative to Platform Guardian — retainer, time-and-materials, or dedicated pod, scoped to your operating cadence rather than packaged SLAs.
Explore→Implementation services
Pre-go-live build engagements across Sales, Service, Marketing, Data, and Health Clouds — handed over cleanly into Platform Guardian on launch day.
Explore→Agentforce
Bring AI agents into your Platform Guardian scope — pilot, deploy, observe, and tune Agentforce as part of the steady-state run.
Explore→Data Cloud
Add Data Cloud care to Platform Guardian — identity-graph monitoring, segmentation health, and warehouse-link maintenance.
Explore→[ FAQ ]
Frequently asked questions.
What buyers ask before commissioning a Techila product.
[ More products ]
Explore the accelerator suite.
Eight accelerators across wealth, service, data, revenue and managed services.
Advisor Console Pro
Operate Techila's flagship FSC accelerator under Platform Guardian SLAs — observability, release governance, and quarterly value review baked in.
Learn more→Agentforce Pilot Kit
Productionise Agentforce under Platform Guardian — evaluation harness, Trust-Layer monitoring, and quarterly model review.
Learn more→Quote-to-Cash Blueprint
Run Revenue Cloud under packaged SLAs — billing-accuracy monitoring and rev-rec close-cycle support included.
Learn more→