IT Support Engineer

IT Support Engineer Other · Contract · Onsite

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About the Role The primary focus of this role is to support local IT operations, serving as the link to the central global support team. The role involves hands-on support for end-user technology and coordination with global teams for seamless integration and issue escalation. Success in this role means ensuring accurate asset tracking, resolving technical issues, and providing ad hoc IT support.

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Key Responsibilities

• Provide hands-on support for end-user workplace technology, including laptops, thin clients, and peripherals.
• Perform hardware tasks such as cabling, device delivery, setup, imaging, and resets.
• Manage local stock and coordinate storage activities, ensuring accurate asset tracking and availability.
• Act as onsite support for the technical room, including basic server and networking support under the guidance of remote teams.
• Coordinate with global teams to ensure seamless integration and escalation of issues as needed.
• Support ad hoc IT needs, including troubleshooting and resolving first-level hardware or connectivity issues.
• Coordinate with vendors for issue resolution on hardware issues.
• Assist with password management issues related to BitLocker, BIOS, and image-related passwords.
• Manage software and network issues, including incident management and troubleshooting.
• Support software packaging for new software.
• Assist with AGN support, including SD-WAN, WiFi, LAN, and VC issues.
• Help with IT onboarding, including activation of licenses and necessary IT services.

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Requirements

• Coordinate with vendors, such as Lenovo, for issue resolution.
• Manage hardware issues, including end-to-end coordination with vendors.
• Assist with password management, including BitLocker, BIOS, and image-related password issues.
• Manage software and network issues, including incident management and troubleshooting.
• Support software packaging for new software.
• Assist with AGN support, including SD-WAN, WiFi, LAN, and VC issues.
• Help with IT onboarding, including activation of licenses and necessary IT services.

Note: The original job description does not explicitly mention requirements, so the above section is inferred from the key responsibilities. However, to better follow the instructions, it's more accurate to only include the "Key Responsibilities" section as the original job description does not clearly separate requirements.

Revised version:

IT Support Engineer Other · Contract · Onsite

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About the Role The primary focus of this role is to support local IT operations, serving as the link to the central global support team. The role involves hands-on support for end-user technology and coordination with global teams for seamless integration and issue escalation. Success in this role means ensuring accurate asset tracking, resolving technical issues, and providing ad hoc IT support.

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Key Responsibilities

• Provide hands-on support for end-user workplace technology, including laptops, thin clients, and peripherals.
• Perform hardware tasks such as cabling, device delivery, setup, imaging, and resets.
• Manage local stock and coordinate storage activities, ensuring accurate asset tracking and availability.
• Act as onsite support for the technical room, including basic server and networking support under the guidance of remote teams.
• Coordinate with global teams to ensure seamless integration and escalation of issues as needed.
• Support ad hoc IT needs, including troubleshooting and resolving first-level hardware or connectivity issues.
• Coordinate with vendors for issue resolution on hardware issues.
• Assist with password management issues related to BitLocker, BIOS, and image-related passwords.
• Manage software and network issues, including incident management and troubleshooting.
• Support software packaging for new software.
• Assist with AGN support, including SD-WAN, WiFi, LAN, and VC issues.
• Help with IT onboarding, including activation of licenses and necessary IT services.