Terms & Conditions.

These Terms of Service ("Terms") govern your access to and use of the Techila Global Services website (techilaservices.com) and the professional services, managed packages, and accelerator products we provide ("Services"). Techila Global Services, Inc. is a Salesforce Summit Partner headquartered at 9300 John Hickman Pkwy, Frisco TX 75035, USA ("Techila," "we," "us," or "our").

By accessing our website, engaging our consulting services, licensing our AppExchange products, or entering into a Statement of Work ("SOW") or Master Services Agreement ("MSA"), you ("Client," "you," or "your") confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

If you are accepting on behalf of a company or other legal entity, you represent that you have authority to bind that entity to these Terms. If you do not have such authority, or if you do not agree with these Terms, do not use our Services.

Techila provides enterprise Salesforce consulting, implementation, integration, and managed services across the following practice areas:

• 01Sales & Revenue Transformation — Sales Cloud, Revenue Cloud, CPQ, Billing, and Partner Relationship Management
• 02Service & Contact Centre — Service Cloud, Einstein Agentforce, omni-channel routing, voice, and knowledge management
• 03Data Cloud & Unified Customer 360 — customer data harmonisation, identity resolution, and activation across all channels
• 04Agentforce & Applied AI — autonomous agent design, governance frameworks, and deployment on trusted enterprise data
• 05Industry Clouds — Financial Services Cloud (FSC), Health Cloud, Manufacturing Cloud, Communications Cloud, and Public Sector Cloud
• 06Managed Services & Continuous Value — 24×7 platform operations, release governance, and quarterly value roadmaps

The specific deliverables, timeline, acceptance criteria, and commercial terms for each engagement are documented in individual SOWs or Order Forms issued under a governing MSA. In the event of a conflict between these Terms and a signed MSA or SOW, the MSA or SOW shall prevail.

Techila develops and licenses a portfolio of managed packages and accelerators on the Salesforce AppExchange. These proprietary products are subject to additional end-user licence agreements ("EULAs") presented at the point of installation or execution of a product-specific order form. The current portfolio includes:

• 01Advisor Console Pro — unified advisor workspace for wealth management and private banking on FSC & Data Cloud
• 02Agentforce Pilot Kit — governed Agentforce starter with pre-built guardrails, agent templates, and observability
• 03Unify Harmoniser — pre-built data models, matching rules, and activation patterns for Financial Services, Health, and Retail
• 04Quote-to-Cash Blueprint — configurable CPQ + Billing reference build for complex B2B and usage-based businesses
• 05Patient 360 Accelerator — care-orchestration starter on Health Cloud + Data Cloud for payers and providers
• 06Aftermarket Service Suite — dealer networks, field service, asset lifecycle, and connected-product telemetry on Manufacturing Cloud
• 07Platform Guardian — 24×7 managed services subscription with a Summit architect on retainer
• 08Executive Signal — Tableau-powered board-level dashboards for Salesforce ROI measurement

Licensing fees, renewal terms, and usage rights for each product are set out in the applicable EULA and/or Order Form. Trial licences are non-transferable and limited to internal evaluation purposes.

To enable successful delivery of our Services, you agree to:

• 01Designate a named project sponsor with authority to make timely decisions on scope, architecture, and change requests
• 02Provide accurate, complete, and timely access to systems, data, subject-matter experts, and stakeholders reasonably required for delivery
• 03Review and approve deliverables within the timeframes specified in the relevant SOW; delays in approval may extend the project schedule and attract additional fees
• 04Use our Services only for lawful business purposes and in compliance with all applicable laws and Salesforce's own terms of service
• 05Safeguard access credentials, API keys, and sandbox environments provisioned for the engagement; report any suspected compromise immediately
• 06Not attempt to reverse engineer, decompile, or extract source code from our proprietary products or custom components
• 07Ensure that any data supplied to Techila for processing, migration, or integration has been lawfully collected and that you hold all rights necessary to share it

Pre-existing IP. Each party retains ownership of intellectual property it owned prior to the engagement. Techila's pre-existing assets include, without limitation, our proprietary methodologies, frameworks, accelerators, managed packages, and reusable components.

Deliverable IP. Unless an MSA or SOW explicitly assigns ownership of specific custom code or configurations to you, Techila grants you a perpetual, non-exclusive, royalty-free licence to use deliverables developed for your engagement solely within your Salesforce org(s).

Website Content. All content on techilaservices.com — including text, graphics, case studies, insights articles, and brand assets — is owned by or licensed to Techila and protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our prior written consent.

Salesforce Marks. "Salesforce," "Sales Cloud," "Service Cloud," "Data Cloud," "Agentforce," "MuleSoft," "Tableau," and related marks are trademarks of Salesforce, Inc. Techila's use of these marks is pursuant to Salesforce's Partner Programme guidelines and does not imply any affiliation beyond the Summit Partner relationship.

Each party ("Receiving Party") agrees to hold in strict confidence all non-public information disclosed by the other party ("Disclosing Party") that is marked confidential or that a reasonable person would understand to be confidential given the nature of the information and the circumstances of disclosure ("Confidential Information").

The Receiving Party will: (a) use Confidential Information solely to perform its obligations or exercise its rights under these Terms; (b) limit access to personnel with a need to know; and (c) protect it using at least the same degree of care it uses for its own confidential information, and no less than reasonable care.

Confidential Information does not include information that: (i) is or becomes publicly known through no fault of the Receiving Party; (ii) was rightfully known prior to disclosure; (iii) is independently developed without reference to the Confidential Information; or (iv) is required to be disclosed by law or court order, provided the Receiving Party gives prompt written notice where permitted.

These confidentiality obligations survive termination of the engagement for a period of three (3) years, or indefinitely for trade secrets.

Where Techila processes personal data on your behalf in the course of delivering Services, we act as a data processor (or sub-processor) and you act as the data controller. A Data Processing Addendum ("DPA") will be executed as part of any MSA under which personal data is processed.

Techila implements technical and organisational measures consistent with industry standards (including ISO 27001 principles) to protect personal data against unauthorised access, disclosure, alteration, or destruction.

Our collection and use of personal data submitted via our website (enquiry forms, contact requests) is governed by our Privacy Policy available at techilaservices.com/privacy.

Consulting & Implementation. Fees are set out in the applicable SOW and may be structured as fixed-price, time-and-materials, or a hybrid model. Invoices are issued per the schedule in the SOW and are due net-30 from the invoice date unless otherwise agreed.

Product Licences & Managed Services. Subscription fees for Platform Guardian, Executive Signal, and AppExchange product licences are invoiced annually (or as otherwise agreed) and are non-refundable unless a product fails to substantially conform to its published specifications.

Late Payments. Amounts not paid by the due date accrue interest at the lesser of 1.5% per month or the maximum rate permitted by applicable law. Techila reserves the right to suspend Services if invoices remain unpaid for more than 45 days after the due date.

Taxes. All fees are exclusive of applicable taxes, levies, or duties. You are responsible for all such taxes except those based on Techila's net income.

Techila Warranties. Techila warrants that: (a) it has the right to enter into these Terms; (b) Services will be performed in a professional and workmanlike manner consistent with industry standards; and (c) our proprietary products will materially conform to their published specifications for 90 days following delivery.

Disclaimer. EXCEPT AS EXPRESSLY SET OUT ABOVE, TECHILA PROVIDES ALL SERVICES AND PRODUCTS "AS IS" AND EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT ANY RESULTS WILL MEET YOUR SPECIFIC BUSINESS REQUIREMENTS.

Salesforce Platform. Techila's Services are dependent on Salesforce's platform and infrastructure. Techila is not responsible for outages, changes, or deprecations of Salesforce features or APIs that affect the functionality of delivered solutions.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TECHILA, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR SUBCONTRACTORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES — INCLUDING LOST PROFITS, LOSS OF DATA, OR BUSINESS INTERRUPTION — ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TECHILA'S AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING UNDER OR RELATED TO THESE TERMS SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO TECHILA IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

The limitations in this section reflect a fair allocation of risk between the parties and are an essential basis of the bargain between them. They will apply notwithstanding any failure of essential purpose of any limited remedy.

These Terms remain in effect for as long as you use our website or have an active engagement or product licence with Techila.

Either party may terminate an SOW or MSA for convenience upon 30 days' written notice (or such other notice period as specified in the MSA). Upon termination for convenience, you shall pay for all Services rendered up to and including the termination date, plus any non-cancellable third-party costs incurred.

Either party may terminate immediately upon written notice if the other party: (a) commits a material breach of these Terms that remains uncured 15 days after written notice; (b) becomes insolvent or files for bankruptcy; or (c) violates applicable law in connection with the Services.

Sections 05 (Intellectual Property), 06 (Confidentiality), 07 (Data Protection), 08 (Fees), 10 (Limitation of Liability), 12 (Governing Law), and 13 (Disputes) shall survive termination.

These Terms and any disputes arising from them shall be governed by and construed in accordance with the laws of the State of Texas, USA, without regard to its conflict-of-law provisions.

For engagements delivered primarily in EMEA or APAC jurisdictions, the parties may agree in the applicable MSA to designate an alternative governing law and dispute-resolution forum.

The parties agree to attempt to resolve any dispute informally by escalating to senior management of each party for a period of 30 days before initiating formal proceedings.

If informal resolution fails, disputes shall be finally resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. The seat of arbitration shall be Dallas, Texas. The language of proceedings shall be English. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Notwithstanding the foregoing, either party may seek emergency injunctive relief from a court of competent jurisdiction to protect its intellectual property or confidential information pending arbitration.

Techila reserves the right to update these Terms at any time. We will notify you of material changes by posting a notice on our website and, where you have an active engagement or product subscription, by email to your designated contact.

The revised Terms take effect 14 days after posting. Your continued use of our website or Services after that date constitutes acceptance. If you do not agree to the revised Terms, you may terminate your engagement or licence in accordance with Section 11.

These Terms were last updated on 4 May 2026.

All legal notices under these Terms must be in writing and delivered by email with confirmation of receipt, or by overnight courier to the addresses below. Notices are effective upon confirmed receipt.