Senior Platform Developer
Join Techila's team of Salesforce experts. We build senior-led transformations that deliver measurable outcomes for clients worldwide.
Experience
10–12 yrs
Employment Type
Full-time
Openings
1 position
Apply By
Jun 30, 2026
Required Skills
Job Description
Senior BMC Helix Platform Developer Pune · Full Time · Hybrid
About the Role The Senior Developer – BMC Helix Platform role involves supporting the development, configuration, and maintenance of business workflows in the BMC Helix ecosystem, contributing to global IT operations within a matrix organization. The role requires collaboration with senior developers and cross-functional teams, reporting to the GCC and supporting IT Services. The goal is to manage workflows and incidents effectively in the platform, following standardized ITIL processes.
Key Responsibilities
- Handle incidents and service requests in BMC Helix, including logging, triage, and resolution, adhering to ITIL processes and SLAs.
- Diagnose issues, troubleshoot problems, and apply fixes.
- Update tickets with accurate information including categorization and actions taken.
- Monitor assigned queues, follow up on pending items, and escalate critical cases.
- Contribute to knowledge articles and document resolutions.
- Assist in the development and configuration of BMC Helix solutions.
- Support implementation of business workflows and basic customizations.
- Help translate business requirements into platform configurations.
- Participate in Agile ceremonies and collaborate with senior developers.
- Document technical changes and perform unit testing.
- Develop knowledge of the BMC Helix platform and seek feedback from seniors.
Requirements
- Experience with BMC Helix or related ITSM platforms.
- Understanding of ITIL processes and service management.
- Basic skills in development and configuration on BMC Helix.
- Ability to troubleshoot and resolve incidents.
Good to Have
- Experience with Agile methodologies.
- Familiarity with documentation tools and knowledge sharing practices.
- Knowledge of dashboard creation and asset management.
What We Offer
- Collaboration Environment: Works closely with Senior Developers and cross-functional teams.
- Team Structure: Reporting to GCC, supporting IT Services.
At a Glance
[ Hiring process ]
What to expect
Four stages, typically completed within 2–3 weeks. We respect your time — every stage has a clear purpose and timely feedback.
- STEP 0130 min
Screening Call
Introductory conversation with our talent team to understand your background and motivations.
- STEP 0260–90 min
Technical Round
Live problem-solving with a senior architect on Salesforce design, integrations, or domain depth.
- STEP 0345 min
Culture Fit
Conversation with practice leadership covering working style, ownership, and how you collaborate.
- STEP 04Within 5 days
Offer
Formal offer with full compensation breakdown, start date, and onboarding plan.
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Senior Platform Developer
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