Salesforce B2C Sales Console Agent Console Designer

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Experience

6–10 yrs

Employment Type

Full-time

Openings

1 position

Apply By

Jun 30, 2026

Required Skills

SalesforceSales console

Job Description

Salesforce B2C – Sales console/Agent console Designer Pan India · Full-time · Remote

About the Role We are looking for a Salesforce Communications Cloud professional with strong experience in B2C Sales Console and Agent Console design to deliver seamless customer onboarding, order capture, and service management experiences for telecom journeys. The ideal candidate will have 6-10 years of experience. The role involves designing and implementing console flows, configuring guided selling flows, and enabling 360° customer view.

Key Responsibilities

Design and implement B2C Sales Console flows for new customer onboarding, plan/device selection, port-in, reFull Time, and upgrade journeys
Configure guided selling flows using OmniScripts, eligibility checks, and real-time integrations for customer validation
Design and enhance Agent Console journeys, including service modification, add-ons, VAS activation, order tracking, and service requests
Enable 360° customer view, case/service request handling, and order status visibility
Implement OmniStudio design, including OmniScripts, DataRaptors, IPs, Flexcards, and integrating with external systems
Work with EPC, CPQ, and XOM

Requirements

Have 6-10 years of experience in Salesforce Communications Cloud (Vlocity)
Possess strong expertise in OmniStudio (OS, DR, IP, FlexCards)
Have experience with Apex, LWC, and API integrations

Good to Have

Be Salesforce Certified: OmniStudio Consultant, Communications Cloud Accredited Professional, or Platform Developer I

What We Offer

Opportunity to work on delivering seamless customer onboarding, order capture, and service management experiences for telecom journeys
Chance to work with latest Salesforce technologies, including OmniStudio and Communications Cloud

At a Glance

Work ModeRemote

EmploymentFull-time

Experience6–10 yrs

Openings1

DeadlineJun 30, 2026

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[ Hiring process ]

What to expect

Four stages, typically completed within 2–3 weeks. We respect your time — every stage has a clear purpose and timely feedback.

STEP 0130 min
Screening Call
Introductory conversation with our talent team to understand your background and motivations.
STEP 0260–90 min
Technical Round
Live problem-solving with a senior architect on Salesforce design, integrations, or domain depth.
STEP 0345 min
Culture Fit
Conversation with practice leadership covering working style, ownership, and how you collaborate.
STEP 04Within 5 days
Offer
Formal offer with full compensation breakdown, start date, and onboarding plan.

Apply