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Techila/Careers/ESM Solution Designer
Remote7–12 yrsApply by Jun 30, 2026

ESM Solution Designer

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Experience

7–12 yrs

Employment Type

Full-time

Openings

1 position

Apply By

Jun 30, 2026

Required Skills

SalesforceEnterprise Sales Management

Job Description

Salesforce_B2B – ESM Solution designer Pan India · Full Time · Remote

About the Role We are looking for an experienced Enterprise Sales Management Solution Designer for B2B telecom environments to design end-to-end enterprise sales solutions, focusing on the Quote to Order life cycle. This role requires a strong understanding of telecom BSS domains and Salesforce solutions. The ideal candidate will have 7-10+ years of experience in designing and delivering enterprise sales solutions.

Key Responsibilities

  • Architect Salesforce ESM, Service Cloud, and Communication Cloud solutions for Fiber & Postpaid enterprise customer journeys.
  • Design BSS workflows, including Fiber feasibility, installation, activation, enterprise postpaid provisioning, billing issue resolution, usage visibility, account hierarchy, and cost centers.
  • Configure and design Enterprise Product Catalog (EPC), including products, bundles, attributes, eligibility, and pricing.
  • Design and Implement Telecom Order Management (TOM), including order decomposition, fulfillment orchestration, and policies.
  • Utilize OmniStudio components, such as FlexCards, OmniScripts, Integration Procedures, and DataRaptors.
  • Design solutions for integrations with Billing applications, Order Management, and Provisioning/Activation.
  • Handle real-time lookups, async event updates, and high-volume API patterns (MuleSoft/REST/SOAP/Events).
  • Guide developers, admins, and OmniStudio engineers.
  • Partner with Telecom BSS, Billing, Provisioning, and Enterprise Business teams.

Requirements

  • Have 7–12+ years of Salesforce experience, including Service Cloud, Experience Cloud, Apex, LWC, Flows, and OmniStudio.
  • Possess strong Telecom BSS domain knowledge, including Fiber & Postpaid customer lifecycle, billing, usage, disputes, and plan/add-on changes.
  • Have mandatory Communication Cloud experience, including EPC and OmniStudio.
  • Understand integration patterns, performance tuning, and high-volume transaction handling.
  • Have hands-on support operations experience aligned to ITIL processes.

Good to Have

  • Salesforce Service Cloud Consultant certification.
  • Salesforce Communication Cloud Accredited Professional certification.
  • OmniStudio Developer certification.
  • Platform Developer I/II certification.

What We Offer No information available.

At a Glance

Work ModeRemote
EmploymentFull-time
Experience7–12 yrs
Openings1
DeadlineJun 30, 2026
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[ Hiring process ]

What to expect

Four stages, typically completed within 2–3 weeks. We respect your time — every stage has a clear purpose and timely feedback.

  1. STEP 0130 min

    Screening Call

    Introductory conversation with our talent team to understand your background and motivations.

  2. STEP 0260–90 min

    Technical Round

    Live problem-solving with a senior architect on Salesforce design, integrations, or domain depth.

  3. STEP 0345 min

    Culture Fit

    Conversation with practice leadership covering working style, ownership, and how you collaborate.

  4. STEP 04Within 5 days

    Offer

    Formal offer with full compensation breakdown, start date, and onboarding plan.

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ESM Solution Designer

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