Salesforce For
Retail
Omnichannel commerce and Hyper-personalized customer journeys, driven by Salesforce
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Programmes shipped
320
Certified consultants
+34%
Avg. pipeline velocity
99.97%
Billing accuracy
[ The practice ]
Salesforce For Retail
Techila builds retailers, and a consolidated online and physical store view, automated loyalty schemes and personalized marketing at scale.
From the point-of-sale through to post-purchase retention, we bring the entire retail experience to life with connected solutions that enhance basket size and lifetime value.
[ Capabilities ]
5 capabilities, one delivery team.
Every capability is shipped as configurable managed assets — not hand-crafted from scratch.
/01
Omnichannel Commerce Integration
/02
Loyalty Programme Automation
/03
AI Product Recommendations
/04
Inventory & Order Management
/05
Customer 360 Profile
[ Delivery process ]
Four phases. Value gates at every boundary.
We don't run a programme past a gate it hasn't earned. Each phase ends with a board-visible artefact — not a status deck.
Phase 01
Envision
2–4 weeks
Business case, outcome tree, target operating model and an architecture blueprint. Board-ready.
Phase 02
Build
8–16 weeks
Senior-only delivery pod. Bi-weekly demos against the outcome tree. Test automation from week one.
Phase 03
Land
4–6 weeks
Adoption design, change, enablement. We measure landing on usage — not go-live.
Phase 04
Operate
Ongoing
The team that built the platform operates it. Quarterly value review against the original case.
“We've run three SI partners through this programme. Techila is the only one that shipped the business case, not the statement of work.”
— Group Chief Revenue Officer · Fortune 200 industrial