Lead Software Testing

Lead II - Software Testing Bangalore · Full Time · On-site

---

About the Role This role involves leading software testing with a focus on ServiceNow, particularly in ITOM, and requires a strong understanding of ITIL/ITSM processes and integrations. The ideal candidate will have experience in testing integrations, CMDB data validation, and hands-on experience with test management tools. Success in this role depends on the ability to validate backend data and manage defects effectively.

---

Key Responsibilities

• Lead testing efforts in ServiceNow ITOM, including Discovery, Service Mapping, Event Management, and CMDB.
• Test integrations with monitoring tools to ensure seamless functionality.
• Perform CMDB data validation, reconciliation, and CI relationship testing.
• Utilize test management and defect tracking tools such as Jira, HP ALM, and Azure DevOps.
• Apply strong SQL or query skills for backend data validation.
• Leverage understanding of ServiceNow tables, CI classes, and relationships to inform testing strategies.
• Integrate ITIL/ITSM processes and ITOM-ITSM integration knowledge into testing practices.
• Manage and track defects using designated tools.

---

Requirements

• Develop and execute comprehensive testing plans for ServiceNow ITOM modules.
• Design and implement tests for integrations with monitoring tools.
• Conduct CMDB data validation, reconciliation, and CI relationship testing.
• Utilize hands-on experience with test management and defect tracking tools.
• Apply strong SQL or query skills for backend data validation.
• Demonstrate a good understanding of ServiceNow tables, CI classes, and relationships.
• Have a solid understanding of ITIL/ITSM processes and ITOM-ITSM integration.

---

Good to Have

• Experience with Azure DevOps for test management and defect tracking.

---

What We Offer No information available.