Lead I - Enterprise Solutions (ServiceNow Developer - ITAM,SAM)

Job Title

ServiceNow Software Asset Management (SAM Pro) Developer

Experience Range

3–6+ years of hands-on experience with ServiceNow Software Asset Management Professional (SAM Pro) Hiring Location : Bangalore, Chennai, Pune, Noida, Hyderabad, Kochi & Trivandrum

Must-Have Skills

ServiceNow Software Asset Management Professional (SAM Pro) Software Asset Management (SAM) Publisher Packs (Microsoft, Oracle, IBM) Software License Compliance & License Optimization Shopping Hub, Shopping Cart & Service Catalog Integration Flow Designer JavaScript (ServiceNow Scripting) Business Rules & Script Includes Integration Hub REST APIs & SOAP APIs Software Models, Entitlements, Normalization & Reconciliation Transform Maps, Import Sets & Data Loads IT Asset Management (ITAM) Good-to-Have Skills

ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist – Software Asset Management (CIS-SAM) IBM License Metric Tool (ILMT) SaaS License Management (Microsoft 365, Cloud Licensing) Oracle Database Licensing Microsoft SQL Server & Windows Server Licensing ITIL v4 Software Procurement & Asset Lifecycle Automation Software Compliance Audits Roles & Responsibilities

ServiceNow SAM Pro Implementation

Design, configure, and maintain the ServiceNow Software Asset Management Professional (SAM Pro) platform. Configure software models, entitlements, normalization, reconciliation, and discovery. Manage the end-to-end software asset lifecycle and optimize platform performance. Publisher Pack Management

Configure and customize Publisher Packs for Microsoft, Oracle, and IBM licensing. Manage Microsoft 365, SQL Server, and Windows Server licensing. Configure Oracle license reconciliation and Effective License Position (ELP) reporting. Integrate IBM License Metric Tool (ILMT) and manage PVU-based licensing. Shopping Hub & Procurement Integration

Integrate Shopping Hub, Shopping Cart, and Service Catalog with SAM Pro. Automate software request, approval, provisioning, deployment, and reclamation workflows using Flow Designer. Configure Procurement and Asset Management integrations for software entitlement creation. License Optimization & Compliance

Develop dashboards and compliance reports. Identify software reclamation opportunities to optimize licensing costs. Support audit readiness and enterprise software compliance initiatives. ServiceNow Development

Develop custom solutions using JavaScript and ServiceNow platform capabilities. Build and maintain Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer workflows. Implement platform automation to improve operational efficiency. Integrations & Data Management

Develop integrations using REST APIs, SOAP APIs, and Integration Hub. Integrate ServiceNow with procurement platforms, vendor portals, and inventory systems. Manage software entitlement imports using Transform Maps, Import Sets, and Data Loads. Ensure high-quality software asset and entitlement data. Required Qualifications

3+ years of hands-on experience with ServiceNow SAM Pro implementation and configuration. Strong expertise in software models, entitlements, normalization, and reconciliation. Experience working with Publisher Packs for Microsoft, Oracle, and IBM. Hands-on experience integrating Shopping Hub, Shopping Cart, and Service Catalog. Strong development experience with JavaScript, Business Rules, Script Includes, Flow Designer, and Integration Hub. Experience developing REST and SOAP API integrations. Experience with Transform Maps, Import Sets, and Data Loads. Strong analytical, troubleshooting, and problem-solving skills. Preferred Certifications

ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist – Software Asset Management (CIS-SAM)

Skills Asset Management, IBM License Metric Tool, ITIL