Service Now Developer

Role Summary

Provide senior technical leadership and hands on development for ServiceNow solutions, with strong Telecommunications domain expertise and deep FSM/CSM implementation experience.

Primary Skills & Responsibilities . Strong ServiceNow development and technical leadership . Telecommunications domain expertise – important . Strong hands on Field Service Management (FSM) implementation experience . FSM implementation experience specifically in Telecommunications / Telco environments . Customer Service Management (CSM) . Work Orders, Work Assignments, Dispatch and Field Agent processes . Mobile Workforce / Field Technician solutions . Customer to field service process integration . Strong JavaScript, Flow Designer and Integration Hub . REST/SOAP and enterprise integrations . CMDB / ITSM integration . Technical design, code review and developer mentoring

Certification

. Mandatory: ServiceNow Certified Application Developer (CAD) . Desired: CIS FSM, CIS CSM and CIS ITSM

Hiring Note

Candidates should have demonstrable experience implementing FSM in a Telco environment. Generic FSM exposure without relevant Telecommunications implementation experience is not preferred. Candidates should be comfortable working in a development + administration capacity and collaborating with distributed teams.

Behavioural Competencies : Proven experience of delivering process efficiencies and improvements Clear and fluent English (both verbal and written) Ability to build and maintain efficient working relationships with remote teams Demonstrate ability to take ownership of and accountability for relevant products and services Ability to plan, prioritize and complete your own work, whilst remaining a team player Willingness to engage with and work in other technologies