BMC Helix

JD:

The Mandatory skills we are looking for this role is as below:

 Requirement

BMC Helix

Recruiter Name

Janathul Firdous M

Njoyn ID

J0526-0785

Primary Skills

Helix Developer

Secondary Skills

AR Systems, Helix SAAS , Developer Studio, Rest API

Experience

6-9

Notice Period

Immediate – 30days

Location & Timings

CHN / BLR / HYD

Budget

20 – 23 LPA

Detailed Job Description

Role Overview

We are looking for BMC Helix ITSM professionals across levels to design, develop, integrate, and support enterprise Digital Workplace and ITSM solutions. The role will involve Helix ITSM configuration, workflow development, CMDB, integrations, reporting, and automation, with senior resources leading architecture and stakeholder engagement.

Key Responsibilities

Configure and customize BMC Helix ITSM modules: Incident, Change, Problem, SRM, SLA. Develop and enhance Smart IT, Digital Workplace, and Smart Reporting dashboards. Design and maintain CMDB, CI relationships, service mapping, and reconciliation. Build and manage integrations using Helix Integration Studio, REST APIs, and middleware. Implement automation and AIOps use cases for event correlation and self-healing. Develop executive and operational dashboards including SLA, XLA, and service health. Perform troubleshooting, performance tuning, upgrades, and L3 support. For Senior roles: lead solution design, architecture, mentoring, and stakeholder management. Experience with CMDB, Service Mapping, and CI governance. Integration experience using Helix Integration Studio and REST APIs. Exposure to Automation, AIOps, and Executive Dashboards. Excellent communication and documentation skills.