Client Release Manager

Key responsibilities Release planning and governance • Own the end-to-end Aptumo release lifecycle for UK and Australian customers. • Coordinate release scope, schedules, dependencies and deployment windows across Product, Development, Testing, Technical Operations and Service teams. • Maintain release plans and version information in Jira, ensuring tickets are assigned to the correct release. • Facilitate readiness reviews and Go/No-Go decisions, ensuring agreed governance checkpoints are complete. • Identify release risks early and coordinate mitigation, contingency and rollback planning. • Ensure release activity aligns with Client Change Management processes and ITIL principles. Customer release management • Act as the primary customer-facing contact for planned Aptumo releases. • Communicate release scope, timelines, impacts, deployment arrangements and customer actions clearly and promptly. • Coordinate customer acceptance testing, readiness activities and sign-off. • Support customer CAB and governance forums where release decisions or approvals are required. • Manage expectations professionally when release scope, risk or delivery dates change. Release documentation • Coordinate the production, review and publication of release notes. • Ensure Post Deployment Steps, Knowledge Articles, deployment schedules and rollback information are complete and accurate. • Maintain release records and supporting evidence in agreed Jira and SharePoint locations. • Work with technical and product contributors to translate release content into clear customer-facing information. Readiness and deployment coordination • Confirm development, system testing, regression testing and operational readiness activities are complete before release approval. • Coordinate environment, build and deployment prerequisites with relevant technical teams. • Support release deployment communications and production transition activities. • Ensure issues identified during release preparation or deployment are tracked, owned and escalated appropriately. Stakeholder management • Build effective relationships across Product, Development, QA, Technical Operations, Service Desk, Service Management and customer teams. • Create alignment across stakeholders with different priorities, responsibilities and time zones. • Provide concise release status updates, highlighting decisions, risks, dependencies and required actions. Continuous improvement • Lead post-release reviews and ensure lessons learned result in practical improvements. • Improve release templates, controls, reporting and customer communications. • Identify opportunities to automate release administration and reduce manual effort. • Contribute to the continued maturity of Client’s Release Management capability. Key accountabilities • Delivery of planned customer releases through an agreed and visible release process. • Completion of release governance, documentation and readiness controls. • Clear, accurate and timely customer and stakeholder communication. • Early identification and escalation of release risks, dependencies and decisions. • Protection of customer service continuity and confidence throughout the release lifecycle. Knowledge and experience Essential Desirable • Experience coordinating software releases in a SaaS, managed services or enterprise technology environment. • Practical knowledge of Aptumo, including its customer and operational context. • Strong customer-facing communication and stakeholder management skills. • Knowledge of Salesforce products, environments or managed package releases. • Experience coordinating technical and business teams against agreed dates and outcomes. • Experience in the utilities or water sector. • Working knowledge of Jira or a comparable work management platform. • ITIL Foundation or equivalent service management knowledge. • Understanding of software release, change control and service transition principles. • Experience supporting customers across multiple regions or time zones.