Ark Swimwear

Ineffective customer support which led to delayed responses.

Manual tracking and processing of orders.

Limited use of AI for sales and customer service insights.

Lack of automated chatbot for handling frequently asked questions and customer inquiries.

No self-service solution for order management and returns.

Techila Global Services implemented Salesforce Agentforce with the following functionality: • Automated customer support • Agentforce Chatbot • Automated handling of frequently asked questions with high precision. • Intelligent escalation of complex requests to account managers with full context. • Product recommendations based on customer preferences and browsing history.

Omnikanal support: • Seamless integration with email, social media, and online chat for a unified customer experience. • Order and inventory management • Automated order tracking • Customers can check order status in real time. • AI-generated notifications for shipping updates and delays.

Self-service returns and exchanges: • Customers can initiate returns and exchanges directly via chatbot. • AI-based product recommendations based on purchase history. • AI-powered sales insights. • Einstein AI for sale: • Predictive analytics to identify high-value customers. • Personalized email and messaging recommendations for re-engagement. • AI-generated discount suggestions based on customer purchasing patterns.

Salesforce Copilot: • Insights like: “What product categories are trending this season?” • Show me customers with abandoned carts in the last week.