Motor Claims SME (Business Acceptance Testing)

Job Description – Motor Claims SME (Business Acceptance Testing) Position Title: Motor Claims Subject Matter Expert (SME) – Business Acceptance Testing (BAT) Experience: 5 to 7 years Education • Graduate in any discipline. • Insurance-related certifications will be an added advantage. Role Summary We are looking for a highly knowledgeable Motor Claims SME to join the Business Acceptance Testing (BAT) team. The role involves validating business requirements, reviewing test scenarios, supporting end-to-end testing activities, and ensuring that motor claims processes and system changes meet business expectations. The ideal candidate should possess strong domain expertise in motor insurance claims and have a good understanding of testing methodologies and business processes. Key Responsibilities • Act as the Subject Matter Expert for Motor Claims processes within the BAT team. • Analyze business requirements, change requests, and functional specifications related to Motor Claims. • Review and validate test scenarios, test cases, and acceptance criteria to ensure adequate business coverage. • Execute Business Acceptance Testing activities for new system implementations, enhancements, and production fixes. • Identify, document, and track defects, ensuring timely resolution through collaboration with business and IT teams. • Validate end-to-end business processes covering FNOL, claim registration, assessment, repair management, settlement, and claim closure. • Ensure compliance with regulatory requirements, internal policies, and business standards during testing. • Participate in requirement walkthroughs, solution discussions, and defect triage meetings. • Provide expert guidance to testers, business stakeholders, and project teams on Motor Claims functionality. • Support User Acceptance Testing (UAT) and Production Verification Testing when required. • Prepare test execution reports, defect summaries, and sign-off recommendations. • Contribute to continuous improvement initiatives for BAT processes and testing practices. Required Skills & Competencies Domain Expertise • Thorough knowledge of Motor Insurance Claims processes and lifecycle. • Strong understanding of: o First Notification of Loss (FNOL) o Claims Registration and Validation o Liability Assessment o Survey and Inspection Processes o Repair and Total Loss Management o Claims Settlement and Recovery o Fraud Detection and Claims Controls o Regulatory and Compliance Requirements Technical & Testing Skills • Understanding of Business Acceptance Testing (BAT) and User Acceptance Testing (UAT). • Experience in test scenario creation, test execution, defect management, and test reporting. • Experience working in Agile and/or Waterfall delivery models. • Familiarity with defect tracking and test management tools such as JIRA, Azure DevOps, ALM, or equivalent.

Soft Skills • Strong analytical and problem-solving abilities. • Excellent stakeholder management and communication skills. • Ability to work collaboratively with business, operations, and technology teams. • Attention to detail and commitment to quality. • Ability to manage multiple priorities and meet deadlines. Preferred Qualifications • Experience within insurance organizations handling Motor Claims operations or transformation projects. • Exposure to policy administration and claims management systems. • Prior experience in BAT, UAT, Quality Assurance, or Business Analysis roles is desirable.

Job Level: Senior Analyst / Assistant Manager (based on experience and organizational structure) Function: Business Acceptance Testing (BAT) Domain: Motor Insurance Claims