Techila
Techila/Services/Salesforce Managed Support
[ Service Lines ]

Salesforce
Managed Support

Keep your Salesforce org healthy, optimised, and evolving with dedicated managed support from certified experts.

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280+
Programmes shipped
320
Certified consultants
+34%
Avg. pipeline velocity
99.97%
Billing accuracy

[ The practice ]

Salesforce Managed Support

Techila's Salesforce managed support service provides your organisation with ongoing administration, development, and optimisation without the overhead of a full-time in-house team.

Our flexible support packages scale with your needs — from reactive break-fix through to a fully embedded Salesforce COE working as an extension of your team.

[ Capabilities ]

5 capabilities, one delivery team.

/01
Dedicated Salesforce Admin
/02
Bug Fixes & Enhancements
/03
Release Management
/04
User Training & Adoption
/05
Performance Monitoring

[ Delivery process ]

Four phases. Value gates at every boundary.

We don't run a programme past a gate it hasn't earned. Each phase ends with a board-visible artefact — not a status deck.

Phase 01
Envision
2–4 weeks
Business case, outcome tree, target operating model and an architecture blueprint. Board-ready.
Phase 02
Build
8–16 weeks
Senior-only delivery pod. Bi-weekly demos against the outcome tree. Test automation from week one.
Phase 03
Land
4–6 weeks
Adoption design, change, enablement. We measure landing on usage — not go-live.
Phase 04
Operate
Ongoing
The team that built the platform operates it. Quarterly value review against the original case.
“We've run three SI partners through this programme. Techila is the only one that shipped the business case, not the statement of work.”

— Group Chief Revenue Officer · Fortune 200 industrial

Let's build the
next decade of
your customer platform.

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