Techila/Services/Salesforce CloudCraze B2B

Salesforce
CloudCraze B2B

Transform complex B2B commerce experiences with Salesforce CloudCraze B2B solutions. Enable self-service ordering, streamline distributor and partner operations, and deliver seamless digital buying experiences across channels.

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Techila Global Services a Salesforce Summit Partner with expertise in Salesforce CloudCraze B2B implementations helps manufacturers, distributors, wholesalers, and enterprise organizations modernize digital commerce operations. Our senior-led teams deliver B2B commerce strategy, customer portals, dealer and distributor management, product catalog optimization, ERP integrations, and scalable commerce experiences that simplify complex buying journeys while improving operational efficiency and customer satisfaction. We support organizations across North America, EMEA, and APAC with enterprise-grade Salesforce commerce solutions. :contentReference[oaicite:0]{index=0}

Summit

Salesforce Partner

B2B

Commerce Expertise

ERP

Integrated Commerce

AI-Driven

Digital Experiences

[ Built for ]

Who this engagement serves.

Manufacturers

Need Salesforce CloudCraze B2B solutions to simplify ordering processes, distributor management, and customer engagement.

Wholesale & Distribution Leaders

Want self-service commerce portals, automated order management, and improved operational visibility.

Commerce Operations Teams

Need integrated B2B commerce workflows connecting Salesforce, ERP systems, inventory, and customer data.

Digital Transformation Leaders

Looking to modernize B2B buying experiences and accelerate digital commerce adoption.

[ At a glance ]

Product: Salesforce CloudCraze B2B
Provider: Techila Global Services · Salesforce Summit Partner
Typical outcome: Improved B2B customer experiences, self-service ordering, and connected commerce operations
Built for: Manufacturers · Distributors · Wholesale Operations · Digital Commerce Teams
Pairs with: Sales Cloud · Service Cloud · Experience Cloud · Data Cloud
Sectors: Manufacturing · Distribution · Wholesale · Industrial Products

[ The practice ]

Salesforce CloudCraze B2B

Modernize digital commerce operations with Salesforce CloudCraze B2B solutions. Techila Global Services helps organizations create connected buying experiences, automate ordering workflows, improve customer self-service, and integrate commerce operations across enterprise systems.

We help organizations modernize digital commerce with Salesforce CloudCraze B2B solutions designed for self-service ordering, distributor management, enterprise integrations, and scalable customer experiences.

[ Capabilities ]

8 capabilities, one delivery team.

These Salesforce CloudCraze B2B capabilities help organizations modernize digital commerce, improve customer self-service, streamline ordering processes, and connect commerce operations with enterprise systems. The platform supports scalable B2B growth with automation, analytics, and integrated customer experiences.

/01

B2B commerce storefronts

Create personalized digital storefronts that enable customers, distributors, and partners to place and manage orders efficiently.

/02

Self-service customer portals

Provide customers with self-service access to orders, invoices, account information, and support resources.

/03

Product catalog management

Manage complex product catalogs, pricing structures, product hierarchies, and customer-specific agreements.

/04

ERP & backend integrations

Integrate Salesforce CloudCraze B2B with ERP, inventory, fulfillment, finance, and operational systems.

/05

Order management automation

Automate quote-to-order processes, approvals, order tracking, and fulfillment workflows.

/06

Distributor & dealer management

Strengthen distributor and dealer relationships with centralized collaboration, ordering, and operational visibility.

/07

Commerce analytics & reporting

Leverage dashboards and analytics to gain visibility into customer behavior, order trends, and revenue performance.

/08

AI-powered commerce optimisation

Use AI-driven recommendations, automation, and insights to improve commerce performance and customer experiences.

[ Delivery process ]

Four phases. Value gates at every boundary.

Every Salesforce CloudCraze B2B engagement follows a structured process covering assessment, implementation, adoption, and optimization. The approach ensures scalable digital commerce transformation, connected operations, and measurable business outcomes aligned with B2B growth objectives.

Phase 01

Commerce assessment

2–3 weeks

Evaluate existing commerce operations, customer journeys, ordering processes, and integration requirements.

Phase 02

Platform implementation

8–12 weeks

Configure Salesforce CloudCraze B2B, product catalogs, customer portals, workflows, and enterprise integrations.

Phase 03

Training & adoption

2–4 weeks

Enable internal teams, distributors, and customers with onboarding, training, and change management support.

Phase 04

Optimisation & growth

Ongoing

Continuously improve commerce experiences, analytics, automation, and customer engagement capabilities.

“Techila helped us modernize our B2B commerce platform, making ordering easier for distributors while improving operational efficiency and customer satisfaction.”

— Director of Digital Commerce · Manufacturing Enterprise

[ Proof ]