Techila/Services/Salesforce Commerce Cloud

Salesforce
Commerce Cloud

Launch and grow your online store with the world's leading commerce platform.

Book a discovery call →See case studies →

Techila Global Services is a Salesforce Summit Partner who delivers senior-led Commerce Cloud programmes from B2C and B2B storefronts, to headless commerce, OMS, and Agentforce supported shopping. A senior pod will set up catalogue, pricing, promotion, checkout, and search - and will integrate Commerce Cloud with Service Cloud, Marketing Cloud, Data Cloud and ERP/OMS, such as SAP and Oracle. Programmes can build in 14-22 weeks, with composable storefronts,multi-currency support, and AI-powered personalizationforretail, manufacturing, healthcare and hospitality customers in North America, EMEA and APAC.

Summit

Salesforce Partner

B2B+B2C

Storefront patterns

+19%

Avg order-value lift

14–22 wks

Typical build phase

[ Built for ]

Who this engagement serves.

Chief Digital / E-commerce Officer

Responsible for the digital revenue line. Driven by wanting a store that sells and an engine that grows, not a new store every couple of years.

Head of E-commerce

Runs the storefront. Needs catalogue, search, checkout, and merchandising tools that move with campaigns and seasons.

VP Operations / Supply Chain

Owns OMS and fulfilment. Wants reliable order routing, inventory accuracy, and a returns flow that doesn't break the brand.

Solution Architect / CIO

Owns the commerce stack. Wants composable, headless-ready architecture integrated with ERP, PIM, and the rest of Salesforce.

[ At a glance ]

Product: Salesforce Commerce Cloud (B2C, B2B, Order Management)
Provider: Techila Global Services · Salesforce Summit Partner
Typical outcome: +19% AOV, headless-ready architecture, 14–22 week build
Built for: Chief Digital · Head of E-commerce · VP Ops · Solution Architect
Pairs with: Service Cloud · Marketing Cloud · Data Cloud · Agentforce
Sectors: Retail · D2C · Manufacturing B2B · Healthcare · Hospitality

[ The practice ]

Salesforce Commerce Cloud

Techila is experts in creating both B2C and B2B commerce experiences on Salesforce Commerce Cloud from its setup and storefront design through to headless commerce and ongoing optimization.

Commerce Cloud is scalable: supporting millions of SKUs, global stores and AI-driven personalization that enhances average order value.

[ Capabilities ]

8 capabilities, one delivery team.

These eight Commerce Cloud capabilities span the end-to-end storefront-to-fulfilment motion: catalog, merchandising, checkout, order orchestration, AI-driven shopping. Every piece ships as a configurable managed asset with documented integration to the ERP, PIM, OMS and greater Salesforce ecosystem, which gives us launch within week one and scalability for any level of traffic.

/01

B2C & B2B storefronts

SFRA storefronts, Page Designer experiences, account hierarchies, contract pricing, and self-service buying for B2B accounts.

/02

Composable & headless commerce

Composable Storefront (PWA Kit), SCAPI, OCAPI, and headless front-ends decoupled from the Commerce Cloud back-end.

/03

Catalogue, pricing & promotions

Product information, hierarchies, pricebooks, promotion rules, coupon engines, and merchandising tools wired to your business cadence.

/04

Search, recommendations & AI

Einstein product recommendations, Commerce Cloud Search, predictive sort, and AI-driven personalisation for browse, search, and cart.

/05

Checkout, payments & tax

Multi-step and one-page checkout, address validation, payment gateways (Stripe, Adyen, RazorPay), tax engines, and fraud screening.

/06

Order Management (OMS)

Distributed order management, inventory visibility, fulfilment routing, returns, and store-as-fulfilment-node patterns.

/07

ERP, PIM & marketing integrations

Bi-directional sync with SAP, Oracle, Microsoft Dynamics, Akeneo PIM, Marketing Cloud, and Service Cloud via MuleSoft API-led layers.

/08

Agentforce shopping & service

AI shopping assistants, post-purchase service agents, and conversational commerce embedded in storefront and customer-service flows.

[ Delivery process ]

Four phases. Value gates at every boundary.

Every Commerce Cloud programme is comprised of four senior managed phases; Diagnostic, Build, Launch and Optimise. We then apply gates where programmes can only proceed when the commerce outcome has been proven and is evidenced by signed-off artefacts (catalogue model, storefront build, performance certification, value review). These programs can range from 18-26 weeks end-to-end.

Phase 01

Commerce diagnostic

3–4 weeks

Storefront audit, catalogue and pricing model, integration map (ERP, OMS, PIM), and conversion baseline. Outputs a board-ready commerce case.

Phase 02

Build

10–14 weeks

Senior-only pod configures storefront, catalogue, checkout, OMS and integrations – Sprint demos with Merch & Op teams.

Phase 03

Launch

3–4 weeks

Performance and load testing, payment certification, staff enablement, and phased go-live with senior on-floor support across the first peak window.

Phase 04

Optimise

Ongoing

Quarterly value review, Einstein recommendation tuning, conversion-rate optimisation, and continuous merchandising automation.

“Techila replatformed our storefront and stitched it into our OMS and Marketing Cloud properly. Average order value moved up nineteen percent in the first peak, and merchandising can finally ship campaigns without a developer in the loop.”

— Head of E-commerce · D2C consumer brand

[ Proof ]