Techila/Services/Salesforce Experience Cloud

Salesforce
Experience Cloud

Build engaging and connected portals, communities and digital experiences for partners, customers and employees.

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Techila Global Services is a Salesforce Summit Partner providing senior-led Experience Cloud programmes across customer self-service portals, partner and dealer portals, student portals and buyer journey microsites. A senior pod sets up the LWR site, the themes, components, single sign on and entitlement driven content - and integrates the Experience Cloud with Sales Cloud, Service Cloud, Field Service and external identity stores. Programmes are usually delivered in 10-16 weeks, with WCAG-aligned accessibility for Real-estate Developers, OEM's, Educational institutions, andregulated financial services companies across North America, EMEA, and APAC.

Summit

Salesforce Partner

40+

Experience Cloud sites

−35%

Avg support deflection

10–16 wks

Typical build phase

[ Built for ]

Who this engagement serves.

Chief Customer / Digital Officer

Owns the digital relationship. Expects a portal that provides value - self-service deflection, NPS and a brand that holds together on mobile.

Head of Partner / Channel

Runs dealers, distributors, brokers, or franchise networks. Needs deal registration, lead distribution, and a content layer partners actually use.

Head of Customer Service

Wants to have tier-one issues deflected to the knowledge and case-status pages. However, they would like the difficult or complex issues to flow through into Service Cloud without a hiccup.

CIO / Solution Architect

Owns the identity and integration layer. Wants SSO, entitlements, and a portal that scales without bespoke custom development.

[ At a glance ]

Product: Salesforce Experience Cloud (LWR sites, Aura, Mobile)
Provider: Techila Global Services · Salesforce Summit Partner
Typical outcome: −35% support deflection, WCAG-aligned, 10–16 week build
Built for: Chief Digital · Head of Partner · Head of Service · CIO
Pairs with: Sales Cloud · Service Cloud · Field Service · Data Cloud
Sectors: Real Estate · Manufacturing · Education · Financial Services · Healthcare

[ The practice ]

Salesforce Experience Cloud

The design and implementation of these experience cloud sites by Techila, ranging from customer communities and partner portals to employee intranets, results in heightened user engagement while lowering support costs.

With Techila's experience Cloud implementation, every person: customers, partners, and employees have the same branded digital platform to interact with.

[ Capabilities ]

8 capabilities, one delivery team.

These 8 Experience Cloud capabilities span the entire portal lifecycle – from authenticated self-service through partner enablement across identity, accessibility, headless content and engagement analytics. Each is delivered as a configurable managed asset with documented integration with Sales, Service, and Field Service – allowing you to get to market by week one and then scale for customer, partner and employee audiences.

/01

Customer self-service portals

Help centres, knowledge, case logging and case status, entitlement-driven content, and AI-assisted search for tier-one deflection.

/02

Partner & dealer portals

Deal registration, lead distribution, co-branded marketing, partner enablement, and channel-incentive workflows.

/03

Buyer-journey microsites

Portal for property buyers, applicants and policy holders - journey guidance from interest through to transfer.

/04

LWR sites & component design

Lightning Web Runtime sites, themed component libraries, design tokens, and reusable layout patterns built for performance.

/05

Identity, SSO & entitlements

Salesforce Identity, social login, SAML/OIDC SSO, MFA, and sharing-set/entitlement-driven access for partners and customers.

/06

Mobile & accessibility (WCAG)

Responsive layouts, native mobile patterns, WCAG 2.2 AA-aligned accessibility, and screen-reader-tested experiences.

/07

Integrations & headless content

Bi-directional integration with Sales Cloud, Service Cloud, Field Service, headless CMS, payment gateways, and external identity providers.

/08

Analytics, governance & moderation

Engagement analytics, content governance, moderation rules, and a release model that lets marketing publish without engineering.

[ Delivery process ]

Four phases. Value gates at every boundary.

All programs within Experience Cloud follow four stages that are senior-driven: diagnostic, build, launch, optimize. The phases are locked and each phase is dependent on agreed upon, signed-off deliverables, such as:journey blueprint; site build; accessibility sign-off; value review- so that the program will only move forward if there is evidence of the engagement's result. A full,end to end program takes 12-18 weeks.

Phase 01

Experience diagnostic

2–3 weeks

Audience map, journey blueprint, identity model, content inventory, and accessibility baseline. Outputs a board-ready engagement case.

Phase 02

Build

8–12 weeks

Senior-only pod configures LWR site, themes, components, identity/SSO, integrations, and a pilot audience cohort with bi-weekly demos.

Phase 03

Launch

2–3 weeks

Accessibility QA, performance testing, content migration, marketing/partner enablement, and phased go-live with senior on-floor support.

Phase 04

Optimise

Ongoing

Quarterly value review, deflection-rate optimisation, component-library extension, and audience expansion across new partner or customer cohorts.

“Techila stood up our buyer portal on Experience Cloud and integrated it cleanly into Sales Cloud and Service Cloud. Self-service deflection moved past thirty-five percent and our customer-service desk finally has time for the cases that need a human.”

— Head of Customer Operations · Real-estate developer

[ Proof ]