Published 18 Jun 2025 · Last reviewed 30 Apr 2026
Flame University
Industry
Education
Client
Flame University
Integration
Payment Gateway (Razorpay) · Native mobile app (iOS + Android)
Products Used
Sales Cloud, Experience Cloud, Native Mobile App (iOS + Android)
FLAME University (Foundation for Liberal and Management Education), a private co-educational and fully residential university based in Pune, India, leverages Salesforce Experience Cloud — surfaced through a native iOS and Android mobile app with geo-location classroom attendance and Razorpay-integrated payments — for a complete 360-degree view of Students, Faculty, and Staff.
FLAME University is a private, fully residential, liberal-arts and management university in Pune, India. Techila Global Services — a Salesforce Summit Partner — built a Salesforce Experience Cloud student portal surfaced via a native iOS and Android mobile app, with geo-location-verified classroom attendance (check-in / check-out at the classroom GPS perimeter), Razorpay-integrated course payments, faculty-collaboration workflows, hostel management, and a 360-degree view of Students, Faculty, and Staff. The platform replaces multiple disconnected systems with one mobile-first campus portal.
[ At a glance ]
- Client
- FLAME University — private liberal-arts & management university (Pune, India)
- Industry
- Education · Higher Education
- Products used
- Salesforce Sales Cloud · Experience Cloud · Native Mobile App (iOS + Android)
- Capability highlight
- Geo-location-verified classroom attendance · Native mobile-first portal
- Integration
- Razorpay (course payments) · Native iOS + Android mobile app
- Key outcome
- −35% manual intervention, 100% centralised visibility, +30% process efficiency
- Provider
- Techila Global Services · Salesforce Summit Partner
01
The Brief
8 challenges
FLAME's student data was scattered across multiple systems with no single record per student. Faculty had no shared workspace for minutes and academic-progress discussions, students had no online portal to enrol, pay, or verify attendance, and there was no native mobile experience. Real-time announcements, attendance integrity, and ticketing for issues all had to be solved at once.
Capture Students information at a single place rather than storing the same at multiple levels.
Login provision enabling students to access courses they are interested in.
Provision of Portal that can be used to assess the students learning as well as their attendance in person.
Helps in broadcasting the message to every individual in terms of Notifications.
Missing 360-degree view of Students as well as their progress on exams.
Update the Minutes/Discussion done internally within the faculty members for the progress.
Missing Online payment when Students opt for specific Courses.
Raise a ticket in terms of any issues, suggestions.
02
The Approach
Solution
Techila built a Salesforce Experience Cloud portal surfaced via a native iOS and Android mobile app. Students mark attendance at the classroom via geo-located check-in / check-out for academic integrity; courses, payments via Razorpay, hostel management, faculty-collaboration workflows, real-time announcements, and a ticketing flow all run on the same platform — giving the University one mobile-first surface for the full student lifecycle.
Custom solution developed for the students as well as Staff using Salesforce Experience Cloud.
Students mark their attendance when present in the classroom — directly inside the portal.
Geo-location is captured per student for each class session, with check-in and check-out logged at the classroom GPS perimeter to maintain attendance integrity.
Multiple processes for Students, Hostels, Staff members and Announcements are developed in a manner so that information is broadcasted at a Run time.
MIS is facilitated for the University so that all the information is available for the Stakeholder team.
Native mobile application (iOS + Android) launched so the portal is accessible to students, faculty, and staff from anywhere.
Integration with Razorpay for online payment when students opt for specific courses.
03
Stack & Tools
04
Impact
The platform reduced manual intervention across key operations by 30–40%, gave the University 100% centralised visibility across business processes and key data points, lifted overall process efficiency by 25–35% through automation and system-driven workflows, and materially improved data quality and reporting reliability — all surfaced to students through a single mobile-first campus portal.
Reduced manual intervention across key operations by 30–40%.
Achieved 100% centralized visibility across business processes and key data points.
Enhanced Data Visibility & Transparency.
Reduced Errors & Improved Data Accuracy.
Improved data quality, leading to more reliable reporting and insights.
Increased overall process efficiency by 25–35% through automation and system-driven workflows.
“Our students live on the mobile app — attendance, courses, payments, hostel, and tickets all run from one screen. Geo-located classroom check-in keeps attendance honest, and our administrative team finally has one source of truth for every student.”
— Director of Digital Transformation · FLAME University
[ Related services ]
How Techila delivers this for your team.
Salesforce Experience Cloud
Senior-led Experience Cloud delivery — student portals, partner / dealer networks, and customer self-service surfaces with WCAG-aligned accessibility.
Explore→Salesforce Sales Cloud
Pair Experience Cloud with Sales Cloud for admissions and enquiry management — lead capture, applicant nurture, and enrolment.
Explore→Salesforce Service Cloud
Add Service Cloud for student-facing case management — issue tickets, suggestions, and academic-support workflows with SLA tracking.
Explore→Managed Support
Operate FLAME's Salesforce platform under senior-led managed services — release governance, observability, and quarterly value review.
Explore→[ FAQ ]
Frequently asked questions.
What buyers ask after reading this Techila case study.
What was the timeline for the FLAME University Salesforce rollout?
The Experience Cloud + native mobile app build, with geo-location attendance, Razorpay integration, and the announcement and ticketing flows, shipped under Techila's senior-led delivery model — typical end-to-end duration is 14–18 weeks for a programme of this scope.
Which Salesforce products were used in this engagement?
Salesforce Sales Cloud as the data foundation and Experience Cloud as the student portal, surfaced via a native iOS and Android mobile app. Razorpay handles online payments. The platform extends naturally to Service Cloud for student-facing case management.
How does geo-location classroom attendance work?
Students check in and check out at the classroom location via the native mobile app. The app captures the device GPS coordinates and validates them against the classroom geofence — ensuring attendance is recorded only when the student is physically present, maintaining academic integrity without manual roll calls.
Is the platform mobile-first?
Yes. The student, faculty, and staff experience is delivered through a native iOS and Android mobile app over Experience Cloud. Course access, payment, attendance, announcements, and ticketing all run on the mobile experience first, with web access as an alternate surface.
Is the same approach a fit for other universities and education institutions?
Yes. The pattern — Experience Cloud + native mobile app + geo-location attendance + Razorpay (or Stripe / Adyen) payments + Sales Cloud foundation — generalises across private universities, residential schools, K-12 networks, and corporate-training providers running mobile-first student journeys.
What did Techila deliver beyond the software?
Senior-led discovery, student-journey design, geo-location attendance integrity model, native mobile app build (iOS + Android), Razorpay integration, faculty-collaboration workflow design, MIS reporting layer, and an operational runbook for the University's stakeholder team — under a Salesforce Summit Partner delivery model.
