CASE STUDY · Manufacturing
DNV Solar
Industry
Manufacturing
Client
Accurate Gauging
Integration
ERP, MS Projects, GIS Maps, DocuSign
Products Used
Salesforce Field Service Lightening
DNV is a global assurance and risk management company providing independent advisory, certification, and testing services across the energy sector. Through its solar services practice, DNV supports developers, investors, and asset owners with end-to-end solutions including feasibility studies, due diligence, engineering, and performance optimization, enabling reliable and sustainable solar project outcomes worldwide.
01
The Brief
5 challenges
Managing field inspections, audits, and site visits across multiple solar project locations globally with limited visibility
Manual scheduling and coordination of field engineers leading to delays and suboptimal resource utilization
Lack of real-time tracking of on-site activities such as inspections, testing, and commissioning
Difficulty in capturing and standardizing field data across different project lifecycle stages (feasibility, construction, operations)
Limited integration between field operations and central systems, impacting reporting, compliance, and decision-making
02
The Approach
Solution
Intelligent Work Order & Scheduling System:
Implemented Field Service Lightning to automate work order creation, scheduling, and dispatch of field engineers based on skills, availability, and location
Mobile Enablement for Field Engineers:
Enabled mobile app for engineers to capture inspection data, upload reports, and update job status in real time during site visits
End-to-End Field Activity Tracking:
Configured workflows to manage inspections, testing, certification, and maintenance activities across the solar project lifecycle
Geo-Tracking & Route Optimization:
Integrated location-based services to optimize travel routes and improve field productivity
Standardized Data Capture & Reporting:
Digitized field inspection forms and checklists to ensure consistent data capture and compliance across projects
03
Stack & Tools
04
Impact
Increased field engineer utilization by 25–35% through optimized scheduling and dispatch
Reduced idle time and travel inefficiencies by 20–30%
Reduced inspection and certification turnaround time by 30–40%
Improved project delivery timelines by 20–25%
Improved data accuracy by 40–50% through standardized digital data capture
Reduced audit preparation effort by 30–35% with centralized and structured reporting
Enabled handling of 2x increase in field activities/projects without proportional workforce expansion
Improved cross-region operational consistency by 25–30%
