Salesforce
Consulting Partner

On 2 March 2026 Salesforce announced a new partner program. It has two consulting tiers, Summit and Select, and turns 170 older distinctions into 28 core competencies. Salesforce says success is now measured by the results partners deliver for customers, naming CSAT scores, specializations and competency certifications.

Older listings and directories may still show earlier tier names. Check a partner's current tier on its AppExchange listing.

Consulting partners are not the same as ISV partners, which build and sell apps on AppExchange. For the difference, see what an ISV partner is.

Techila Global Services is a Salesforce Summit Partner. Our AppExchange listing shows the Summit tier and a 4.82 rating from 19 reviews, written by customers rather than by us. Read the reviews closest to your cloud and industry before you call us.

Behind the tier are 500+ Salesforce certifications and 700+ Salesforce projects delivered. For you, that means three things you can check: the people proposed for your project hold certifications you can verify by name on Trailhead, the case studies we show are in clouds and industries close to yours, and delivery is architect-led, with an experienced Salesforce architect named in the proposal and accountable from design to go-live.

The tier is a starting point, not a guarantee. Use the scorecard below on Techila as you would on any other partner.

Score each partner on your shortlist against the same criteria. The third column says where to check the answer, so the score does not rest on a sales presentation.

Weight the criteria to suit your project: a regulated business may weight data and security above all, while a large multi-cloud rollout may weight the delivery model. For implementation-specific checks, see the scorecard on Salesforce implementation services.

How to run the evaluation. Start from a shortlist of three to five partners found on AppExchange's consulting directory, filtered by your cloud, industry and location. Send each the same written brief: your goals, the clouds and systems in scope, your data and your timeline. Ask every partner to answer in the same format, so the proposals can be compared line by line.

Then hold a working session rather than a sales pitch. Ask the proposed architect to walk through how they would design one of your real processes, what they would configure and what they would code, and what they see as the biggest risk. The answers show more about a partner than its slides do.

Finish with the checks that cannot be faked: credentials verified on Trailhead for each named person, a reference call with a client of similar scope, and the support and exit terms in the draft contract. Score each partner at the end of each step, not only at the end, so a strong presentation does not outweigh weak evidence.

A partner's size matters less than the fit between its team and your project. A large partner with no one free who knows your cloud is a weaker choice than a smaller one whose named team has done the same work recently.

Many organizations combine them: an in-house admin, with a partner for projects, architecture and peak demand.

1. What is your current tier, and can we see your AppExchange reviews?
2. Who will work on our project, and can we check their certifications on Trailhead?
3. Which case studies are closest to our cloud, industry and size?
4. How do you handle data migration, testing and the first weeks after go-live?
5. What exactly is in the scope, and how are changes priced?
6. What happens when Salesforce's three major releases a year change something we rely on?

Ask for case studies in your own industry, then compare them with what the partner publishes for it, for example Salesforce for financial services, Salesforce for manufacturing or Salesforce for healthcare. Implementation partners are covered in more depth on Salesforce implementation services. For the full list, see our questions to ask a Salesforce consultant. To ask Techila these questions, book a discovery call.