Salesforce
Public Sector Solutions
Case management, licensing, permitting, grants and benefits on Salesforce, and how Public Sector Solutions differs from Government Cloud.
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Salesforce Public Sector Solutions is Salesforce's product for government agencies, with prebuilt apps for benefit management, grantmaking, license, permit and inspection management, and investigative case management. Salesforce Government Cloud is different: a dedicated environment for the US government and its contractors, built on AWS GovCloud (US). Salesforce now presents its government offering under the name Missionforce, which it calls the agentic government platform from Salesforce.
The practice
Public sector Salesforce with a Summit Partner
Techila Global Services is a Salesforce Summit Partner. We implement Public Sector Solutions for agencies. We configure case management, licensing and permitting, grants and benefit processes. We also build constituent portals, connect existing systems and train staff. Each project starts with an assessment of one service, so the scope and quote follow it.
What does Salesforce Public Sector Solutions include?
Trailhead says Public Sector Solutions is designed for all levels of government, from municipalities to national agencies. Salesforce's product page lists these parts:
- Prebuilt apps: Benefit Management; Grantmaking; License, Permit, & Inspection Management; Investigative Case Management.
- Service delivery: Omni-Channel routing, Constituent Snapshot, a self-service Help Center and Dynamic Forms.
- AI agents: agent workflows for recruitment, complaints, compliance and benefits, and Agentforce IT service for public sector.
- Operations: HR processes, field operations and asset management.
Salesforce says Public Sector Solutions can be combined with Sales Cloud or Service Cloud, and that other systems connect through built-in integrations or MuleSoft. For AI agents in government, see Agentforce for Public Sector.
How much does Public Sector Solutions cost?
Salesforce publishes five editions. Prices are per user per month in US dollars, billed annually, with an annual contract; Salesforce says they are for information only and subject to change.
| Edition | What Salesforce says it adds | List price |
|---|---|---|
| Public Sector - Service - Core | Case management and apps, digital service tools, low-code automation and AI | $275 |
| Public Sector Foundation - Advanced - Field Service Enterprise | Case management and scheduling, field operations and asset management | $350 |
| Public Sector - Service - Advanced | Up to 200 custom objects and unlimited custom apps | $500 |
| Public Sector Foundation - Advanced - Field Service Unlimited | Advanced features plus field operations and asset management | $600 |
| Public Sector - Service - Max | Agentic AI, Data Cloud and flex credits; runs on commercial infrastructure | $650 |
See the Public Sector Solutions edition prices as a chart
What does each Public Sector Solutions edition cost per user?
- Service Core$275
- Field Service Enterprise$350
- Service Advanced$500
- Field Service Unlimited$600
- Service Max$650
Implementation cost depends on scope; our implementation cost guide explains what moves it.
What is Salesforce Government Cloud, and does it have FedRAMP?
Government Cloud is a dedicated Salesforce environment that Salesforce designs for the US government and government contractors, built on AWS GovCloud (US). Salesforce prices it as a percentage applied to your net spend. The authorizations below are Salesforce's, for its own offerings.
| Offering | What Salesforce says | Price Salesforce lists |
|---|---|---|
| Government Cloud Plus | FedRAMP Class D (formerly FedRAMP High) Provisional Authority to Operate from the FedRAMP Joint Authorization Board; supports up to DoD Impact Level 2; IRS 1075 and HIPAA | 15% applied to net spend, billed annually |
| Government Cloud Plus - Defense | DoD Impact Level 4 and 5; for contractors supporting DoD mission owners | 25% applied to net spend, billed annually |
| Government Cloud Premium | Top Secret authorization; air-gapped | Contact Salesforce |
Authorization applies to Salesforce products inside the boundary, so check each product you plan to use with Salesforce and on its compliance site. To plan your project, book a discovery call.
Capabilities
What can Techila build on Public Sector Solutions?
The configuration, portals, integrations and data work for one service at a time.
Delivery process
How does a Techila public sector project run?
Four phases, each ending with something you can check. Durations are set in the first phase, from your scope.
Related services
Pair this with.
Agentforce for Public Sector
AI agents for complaints, benefits, licensing and staff support.
Explore→Experience Cloud
Constituent and partner portals on the same data as your case teams.
Explore→Salesforce implementation services
How we plan and run a Salesforce implementation from assessment to go-live.
Explore→FAQ
Salesforce public sector questions.
What agencies ask when they consider Salesforce.
Salesforce's product for government agencies. Salesforce describes it as a secure platform for deploying mission-specific AI agents and apps across case management, licensing and permitting, grantmaking and benefits.
A dedicated Salesforce environment for the US government and government contractors, built on AWS GovCloud (US). Salesforce offers Government Cloud Plus, Plus - Defense and Premium, priced as a share of net spend or on request.
Salesforce says Government Cloud Plus holds a FedRAMP Class D (formerly FedRAMP High) Provisional Authority to Operate from the FedRAMP Joint Authorization Board. Coverage applies to products inside the authorization boundary, so confirm each product with Salesforce.
Salesforce lists editions from $275 (Core) to $650 (Max) per user per month, billed annually with an annual contract. Government Cloud Plus adds 15% applied to net spend.
Summit is a consulting tier in Salesforce's partner program. In March 2026 Salesforce announced a program with two consulting tiers, Summit and Select, and 28 core competencies in place of 170 older distinctions, with success measured by customer results such as CSAT, specializations and certifications. Techila's AppExchange listing shows the Summit tier.
Sources
Last reviewed:
- Salesforce, Public Sector Solutions: features, editions and FAQ (read 10 November 2026)
- Trailhead, Discover Public Sector Solutions (read 10 November 2026)
- Salesforce, Salesforce Government Cloud (read 10 November 2026)
- Salesforce, Salesforce Government Cloud pricing (read 10 November 2026)
- Salesforce Compliance, FedRAMP High (read 10 November 2026)
- Salesforce, Missionforce: software and CRM for government (read 10 November 2026)
- Salesforce AppExchange, Techila Global Services consulting listing (read 10 November 2026)
- Salesforce News, Rewarding value through the new Salesforce partner program (2 March 2026)
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