Salesforce
Experience Cloud Implementation
Build customer, partner and member portals on the same Salesforce data your teams use, with the right access for each audience.
Bring your current org or your requirements, and we'll talk through scope and next steps.
Salesforce Experience Cloud implementation plans and builds branded sites connected to your CRM: customer help centers, member portals and partner portals. The work covers the site design and templates, who can log in and what they can see, the content, integrations and testing. Salesforce describes Experience Cloud as a way to connect with customers and partners.
The practice
Experience Cloud with a Summit Partner
Techila Global Services is a Salesforce Summit Partner. We build Experience Cloud sites for customers, partners, dealers and students: the site itself, the sharing and access rules behind it, single sign-on, and the Sales Cloud and Service Cloud processes the portal exposes. Because the site sits on your CRM, the work starts with who should see which records.
What can you build with Experience Cloud?
Trailhead describes an Experience Cloud site as a branded digital experience connected to your CRM, and notes that you can create several sites in one org for different purposes. The common types are:
| Site | Who uses it | Typical features |
|---|---|---|
| Customer help center | Customers | Knowledge search, case creation and tracking, AI-assisted answers |
| Member or account portal | Logged-in customers, students or patients | Their own records, orders, bookings and documents |
| Partner portal | Resellers, dealers and distributors | Deal registration, leads, training content and shared cases |
| Employee or community site | Staff or user groups | Shared content, forums and requests |
Trailhead lists solving customer-service issues, giving customers access to their data in a member portal and onboarding partners with shared content as core uses, with themes and templates for branding. Our Salesforce Experience Cloud guide covers templates, licenses and prices, and our customer portal guide walks through the setup step by step.
Experience Cloud examples: customer, partner and student portals
Four portals Techila has built, as their case studies describe them:
- Student portal: FLAME University. A student portal on Experience Cloud, surfaced through a native iOS and Android app, with geo-location classroom attendance, Razorpay course payments, hostel management and one view of students, faculty and staff.
- Student and staff portal: SchoolLinks. Experience Cloud processes for students, staff, hostels and announcements, attendance check-in and check-out in the classroom, online payments through Razorpay and a native mobile app.
- Customer portal: Bey Health Solutions. Customers sign up, choose courses and see the modules they have completed, in a gamified portal; certificates are generated through Conga and attendance tracked through Zapier.
- Dealer and customer portals: Accurate Gauging. Experience Cloud portals alongside Sales Cloud, Service Cloud and Field Service for a manufacturer.
How is Experience Cloud licensed?
Portal licenses are priced per audience. For service portals, its self-service pricing listed Service Portal Login at $4 per login and Service Portal Member at $10 per member on 10 November 2026, both including unmetered Agentforce actions and Data 360 queries during the session.
For partners, Salesforce's Partner Cloud pricing listed Partner Relationship Management at $25 per member per month, billed annually, with Experience Cloud, deal management and channel analytics included, and said Partner Cloud requires Enterprise edition or greater.
Login licenses suit occasional visitors; member licenses suit people who log in often. Choosing between them is one of the first cost decisions in a portal project.
Which portal license fits which audience?
| Price | Unit | Suits | |
|---|---|---|---|
| Service Portal Login | $4 | Per login | Occasional visitors |
| Service Portal Member | $10 | Per member | Frequent visitors |
| Partner Relationship Management | $25 | Per member per month | Partners |
For the wider budget, see the Salesforce implementation cost guide.
What does an Experience Cloud implementation include?
A portal project runs through these steps:
- Audiences and goals. Who logs in, what they need to do and what each audience must never see.
- Licenses. Login or member licenses per audience, from expected visit patterns.
- Access design. Profiles and sharing rules, so external users see only their own records.
- Site build. Template, theme, pages and components; Salesforce's self-service page describes drag-and-drop templates and Mobile Publisher for turning a portal into an iOS and Android app.
- Login and integration. Single sign-on and the data from other systems the portal shows.
- Content. Knowledge articles and content; Trailhead notes Salesforce CMS can deliver content to any channel.
- Testing and launch. Test as each external user type, check access, then launch and measure use.
If the portal is part of a wider rollout, see Salesforce implementation services, or book a discovery call.
Planning an Experience Cloud rollout, rebuild or second phase? Talk through your scope with an Experience Cloud architect.
Talk to an Experience Cloud architectCapabilities
What can Techila build on Experience Cloud?
Sites for each external audience, with the access, login and data behind them.
Delivery process
How does a Techila Experience Cloud project run?
Four phases, each ending with something you can check. Durations are set in the first phase, from your scope.
Proof
Recent programs.
All case studies →Want to see how a similar program would run in your org?
Discuss a similar programFAQ
Experience Cloud implementation questions.
What teams ask before they build a portal on Salesforce.
Trailhead describes Experience Cloud as the way to connect with your customers and partners, and an Experience Cloud site as a branded digital experience connected to your CRM. You can run several sites in one org.
Customer help centers, member portals where customers see their own data, and partner portals for onboarding and selling with partners. Trailhead lists all three as core uses.
Licenses depend on the audience. On 10 November 2026 Salesforce listed Service Portal Login at $4 per login and Service Portal Member at $10 per member, and Partner Relationship Management, which includes Experience Cloud, at $25 per member per month, billed annually.
Yes. Salesforce's self-service page describes Mobile Publisher, which turns a customer service portal into a mobile app for iOS and Android.
Access design. External users must see only their own records, so profiles, sharing and licenses need careful planning and testing as each user type. Single sign-on and integrations are the other common sources of effort.
Sources
Last reviewed:
- Trailhead, Experience Cloud Basics (read 10 November 2026)
- Trailhead, Get Started with Experience Cloud (read 10 November 2026)
- Salesforce, Agentic Self-Service and customer self-service pricing (read 10 November 2026)
- Salesforce, Partner Cloud and Partner Cloud pricing (read 10 November 2026)
- Salesforce AppExchange, Techila Global Services consulting listing (read 10 November 2026)
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