Salesforce for
Nonprofits

Yes. On 2 December 2025 Salesforce announced Agentforce Nonprofit, "formerly Nonprofit Cloud", as generally available. Trailhead now uses the Agentforce Nonprofit name, while some Salesforce pages, including the nonprofit home page, still say Nonprofit Cloud. Both names refer to the same product.

Salesforce's nonprofit page lists these areas of the product:

• Fundraising: donors, gifts, campaigns and donor history.
• Nonprofit marketing and engagement: supporter communications and journeys.
• Program and outcome management: participants, services delivered and outcomes.
• Grantmaking: for organizations that give grants.
• Volunteer management: volunteers, shifts and coverage.
• Nonprofit IT operations: running the platform itself.

The area names come from salesforce.com/nonprofit (read 11 November 2026); the short descriptions are ours.

Most nonprofits start with Agentforce Nonprofit and add other Salesforce products as their supporter, program and data needs grow. The table maps common processes to the product that usually carries them.

Which product fits a process is our guidance and depends on your scope. To talk it through, book a discovery call.

The Nonprofit Success Pack (NPSP) is the older Salesforce nonprofit solution. Agentforce Nonprofit is a separate product with its own data model: Trailhead says person accounts "are a significant change from the NPSP data model". Salesforce publishes migration guides to plan a move from NPSP, which covers platform differences and how NPSP features map to the new product.

So a move is a migration project, not a switch. How we usually frame the decision:

• Plan a move if you are rebuilding processes anyway, want the prebuilt Agentforce Nonprofit agents, or are setting up Salesforce for the first time.
• Stay on NPSP for now if it runs your fundraising well and a migration would compete with a busy campaign season. Plan the move when the timing suits you.

Either way, start with a data and process assessment. Our Salesforce consulting team runs it before any build.

Eligible nonprofits can get donated licenses through Salesforce's Power of Us program. Salesforce Help lists two options: 10 Nonprofit Enterprise Edition licenses or 10 Sales and Service Enterprise Edition licenses. One donation is provided per organization, and fiscal sponsorships are accepted.

Salesforce's nonprofit page adds that "for additional licenses, Salesforce offers discounts to eligible nonprofits". The donation covers licenses. Setup, data migration and integration are work your team or a partner does.

Eligibility and terms are Salesforce's; check them on the Power of Us application page before you plan a budget.

Salesforce's December 2025 announcement described four prebuilt agents for Agentforce Nonprofit:

• Prospect Research helps fundraisers prepare for donor meetings.
• Participant Management summarizes a client's background and services, and helps staff set goals, take notes and flag referrals.
• Volunteer Capacity & Coverage matches volunteers to unfilled shifts (announced as beta).
• Donor Support answers common donor questions for self-service (announced as beta).

The announcement listed two of these agents as beta, so we confirm each agent's current status for your edition at the start of a project. See Agentforce services for how we plan and build agents.

• The Akshaya Patra Foundation moved its donor records from a legacy system to Salesforce NPSP, with Sales Cloud for donation opportunities, Marketing Cloud for donor communications and Microsoft Outlook and OneDrive integration. Donation receipts are now generated and emailed automatically at the point of donation, and annual fiscal-year receipts are batch-processed at year end.

These outcomes come from the linked case study, which reports no percentages. Other nonprofit programs in the library include Indian Cancer Society (Nonprofit Cloud) and CII Young Indians (Sales Cloud with integration).