Salesforce Developer (Service and Sales Cloud)

Salesforce Developer (Service and Sales Cloud)

• Positions- 1

• Location- Airoli, Mumbai

• Budget:

o Experience: 2 years | Budget: INR 30,000 per month

Role Overview

We are seeking a Salesforce Support Developer with strong expertise in Salesforce Service Cloud and Sales Cloud to support day-to-day operations, enhancements, and issue resolution. The role involves collaborating with business stakeholders, support leads, and technical teams to ensure smooth functioning of critical business processes.

Key Responsibilities

• Handle assigned Salesforce support cases (Sales Cloud + Service Cloud) and ensure timely resolution.

• Work on day-to-day support tickets, bug fixes, and minor enhancements in Salesforce Service Cloud.

• Provide timely updates on assigned cases and ensure adherence to SLAs.

• Collaborate with the Support Lead and business users to gather clarifications and resolve roadblocks.

• Participate in UAT, defect fixing, and deployment activities.

• Customize Salesforce using Apex, Visualforce, LWC, and Flows as required for support fixes.

• Ensure compliance with dev-ops, deployment, and release processes.

• Maintain technical documentation for all support-related activities.

• Work with the Release Manager for code migration, versioning, and stable deployments.

Must-Have Skills

• 2+ years of Salesforce development experience.

• Hands-on expertise in Salesforce Service Cloud (case management, Omni-Channel, Knowledge, Entitlements, Service Console).

• Good exposure to Salesforce Sales Cloud (Leads, Opportunities, Accounts, Contacts).

• Proficiency in Apex, SOQL, Lightning Web Components (LWC), and Flows.

• Experience with Salesforce configuration (Profiles, Roles, Sharing rules).

• Strong debugging, problem-solving, and support experience.

Good-to-Have Skills

• Familiarity with Salesforce DevOps tools (Copado, Gearset, or similar).

• Experience in Agile/Scrum methodology.

• Knowledge of integration (REST/SOAP APIs, middleware).