Techila/Case Studies

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Case Studies

We present the following case studies that exemplify the type of solutions and services we are providing across our customer base.

Techila Global Services is a Salesforce Summit Partner with a senior-led practice transforming enterprises across Manufacturing, Healthcare, Financial Services, Real Estate, Education & Non-Profit. The case studies below describe the achievements for Arada, St. James's Place, Kolors Healthcare, Akshaya Patra & Flame University in Sales Cloud, Service Cloud, Field Service, Experience Cloud, Marketing Cloud, MuleSoft & Agentforce selected from over 800+ projects executed in 14+ years.

Summit

Salesforce Partner

800+

Projects Delivered

14+ yrs

Years of Experience

29+

Documented Outcomes

[ Featured ]

Our best work.

Three programs of Salesforce that show Techila's process for transformation within the enterprise - a regional real-estate developer, a UK wealth manager, and an Indian healthcare brand. They all start with discovery and finish with measurable board-reportable results.

Real Estate

Arada

Launched in 2017 and headquartered in the UAE, Arada is the region's fastest-growing and most progressive real-estate developer — chaired by HH Sheikh Sultan bin Ahmed Al Qasimi with HRH Prince Khaled bin Alwaleed bin Talal as Vice Chairman. The portfolio spans master-planned communities, mixed-use destinations, and signature residential towers across the UAE — programmes that bring together buyers, sellers, agents, legal advisors, and field service teams on a single multi-cloud Salesforce platform.

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Wealth Management

St. James's Place

St. James's Place Wealth Management plc is the UK's largest wealth manager, overseeing £170B+ in assets under management across a network of 4,700+ Partner advisers. Operating under FCA regulation, every client-facing communication must meet strict financial promotion standards — making compliant, personalised, at-scale marketing one of the defining challenges of SJP's digital programme.

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Healthcare

Kolors Healthcare

Kolors Healthcare is an organization of health and wellness specialists with a mission to help you discover your inner and outer beauty so as to achieve sound health and fitness. As pioneers of the concept of holistic well-being, Kolors brings you the most advanced treatments and therapies that focus on relaxation and revitalization.

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Cloud Engineering & DevOps

Armakuni

Armakuni is a UK-based cloud engineering and DevOps consultancy specialising in platform engineering, DevSecOps, and cloud-native architecture. Techila Global Services implemented Salesforce Agentforce to automate Armakuni's customer support — replacing manual query handling with an AI agent that resolves technical FAQs instantly, routes cases intelligently, and escalates with full context when human expertise is needed.

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Aerospace & Aviation

Seattle Aviation Services (SAS)

Seattle Aviation Services (SAS) is an aviation company and a reliable source for private and commercial airplane parts in the aerospace and aviation sector.

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Hotel/Hospitality

StayPineapple

StayPineapple is a Property management company in the hospitality industry, having properties in several locations. They needed technology for marketing automation and CRM..

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[ Browse ]

All case studies.

You can also explore the entire catalog of Techila's Salesforce deployments here. See what this common delivery playbook looks like across a number of industries, including manufacturing, health, financial services, real estate, education, hospitality, and non-profit initiatives, by filtering on industry.

CASE STUDY·Wealth Management

St. James's Place

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Real-time analytics for all marketing activities surfaced directly in Salesforce CRM Analytics dashboards.

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Complete 360-degree information of customers and Partner interactions available across the organisation.

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CASE STUDY·Staffing & Outsourcing

TASC Outsourcing

TASC Outsourcing partnered with Techila to create an AI-first support and workforce automation ecosystem using Salesforce Agentforce — unifying Sales Cloud, Service Cloud, Field Service, and Experience Cloud under a single intelligent platform for one of the UAE's leading staffing providers.

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Reduced average query response time — Agentforce resolves common employer and candidate queries instantly, 24 hours a day.

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Higher workforce placement success through AI-driven candidate-job matching that surfaces the best-fit candidates faster than manual review.

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CASE STUDY·Cloud Engineering & DevOps

Armakuni

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Faster response times and instant resolution for common technical queries — Agentforce deflects FAQ volume from human agents 24 hours a day.

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Reduced resolution time for technical queries — AI-powered knowledge base and chatbot-assisted resolution minimised manual intervention from the engineering team.

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CASE STUDY·Health & Wellness · D2C E-commerce

DecodeAge

DecodeAge is a science-backed longevity and anti-aging supplement brand. Techila implemented Salesforce Agentforce with Shopify integration to automate order support and FAQ resolution across the buyer journey.

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Customers receive instant responses to common FAQ and order queries — 24 hours a day — reducing post-purchase frustration and improving the overall support experience.

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Automated chat support significantly reduced response times, freeing the human service team from repetitive tier-one queries and reallocating agent capacity to complex cases.

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CASE STUDY·Marketing Cloud

Ark Swimwear

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Enhanced Customer Satisfaction: • Customers received instant responses to common queries, reducing frustration and improving user experience.

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Reduced Resolution Time: • Automated chat support significantly decreased response time, leading to faster query resolution and improved operational efficiency.

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CASE STUDY·Education

SchoolLinks

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Build University’s confidence by removing the manual intervention taken over by automation.

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Complete 360-degree information for the Students/Staff Members/Admin/etc. as well as their payment information.

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[ FAQ ]

Frequently asked questions.

Here's what buyers inquire after they read these Salesforce case studies - coverage, timelines, verifiability and how to initiate a similar engagement with Techila.

Which industries do Techila's Salesforce case studies cover?

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How long does a typical Salesforce implementation in these case studies take?

Are these results verifiable with the original clients?

Can Techila replicate these outcomes for a similar business?

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[ GCC Practice ]

Looking for GCC transformation stories?

Techila's GCC practice covers setup, platform implementation, managed services, AI deployment, and transformation across Financial Services, Manufacturing, Technology, and Healthcare capability centers.

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