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Case Studies
We present the following case studies that exemplify the type of solutions and services we are providing across our customer base.
Techila Global Services is a Salesforce Summit Partner with a senior-led practice transforming enterprises across Manufacturing, Healthcare, Financial Services, Real Estate, Education & Non-Profit. The case studies below describe the achievements for Arada, St. James's Place, Kolors Healthcare, Akshaya Patra & Flame University in Sales Cloud, Service Cloud, Field Service, Experience Cloud, Marketing Cloud, MuleSoft & Agentforce selected from over 800+ projects executed in 14+ years.
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Our best work.
Three programs of Salesforce that show Techila's process for transformation within the enterprise - a regional real-estate developer, a UK wealth manager, and an Indian healthcare brand. They all start with discovery and finish with measurable board-reportable results.
Real Estate
Arada
Launched in 2017 and headquartered in the UAE, Arada is the region's fastest-growing and most progressive real-estate developer — chaired by HH Sheikh Sultan bin Ahmed Al Qasimi with HRH Prince Khaled bin Alwaleed bin Talal as Vice Chairman. The portfolio spans master-planned communities, mixed-use destinations, and signature residential towers across the UAE — programmes that bring together buyers, sellers, agents, legal advisors, and field service teams on a single multi-cloud Salesforce platform.
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Wealth Management
St. James's Place
St. James's Place Wealth Management plc is the UK's largest wealth manager, overseeing £170B+ in assets under management across a network of 4,700+ Partner advisers. Operating under FCA regulation, every client-facing communication must meet strict financial promotion standards — making compliant, personalised, at-scale marketing one of the defining challenges of SJP's digital programme.
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Healthcare
Kolors Healthcare
Kolors Healthcare is an organization of health and wellness specialists with a mission to help you discover your inner and outer beauty so as to achieve sound health and fitness. As pioneers of the concept of holistic well-being, Kolors brings you the most advanced treatments and therapies that focus on relaxation and revitalization.
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Cloud Engineering & DevOps
Armakuni
Armakuni is a UK-based cloud engineering and DevOps consultancy specialising in platform engineering, DevSecOps, and cloud-native architecture. Techila Global Services implemented Salesforce Agentforce to automate Armakuni's customer support — replacing manual query handling with an AI agent that resolves technical FAQs instantly, routes cases intelligently, and escalates with full context when human expertise is needed.
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Aerospace & Aviation
Seattle Aviation Services (SAS)
Seattle Aviation Services (SAS) is an aviation company and a reliable source for private and commercial airplane parts in the aerospace and aviation sector.
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Hotel/Hospitality
StayPineapple
StayPineapple is a Property management company in the hospitality industry, having properties in several locations. They needed technology for marketing automation and CRM..
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All case studies.
You can also explore the entire catalog of Techila's Salesforce deployments here. See what this common delivery playbook looks like across a number of industries, including manufacturing, health, financial services, real estate, education, hospitality, and non-profit initiatives, by filtering on industry.
Kolors Healthcare
Kolors Healthcare is an organization of health and wellness specialists with a mission to help you discover your inner and outer beauty so as to achieve sound health and fitness. As pioneers of the concept of holistic well-being, Kolors brings you the most advanced treatments and therapies that focus on relaxation and revitalization.
Arada
Launched in 2017 and headquartered in the UAE, Arada is the region's fastest-growing and most progressive real-estate developer — chaired by HH Sheikh Sultan bin Ahmed Al Qasimi with HRH Prince Khaled bin Alwaleed bin Talal as Vice Chairman. The portfolio spans master-planned communities, mixed-use destinations, and signature residential towers across the UAE — programmes that bring together buyers, sellers, agents, legal advisors, and field service teams on a single multi-cloud Salesforce platform.
Flame University
FLAME University (Foundation for Liberal and Management Education), a private co-educational and fully residential university based in Pune, India, leverages Salesforce Experience Cloud — surfaced through a native iOS and Android mobile app with geo-location classroom attendance and Razorpay-integrated payments — for a complete 360-degree view of Students, Faculty, and Staff.
Akshaya Patra
The Akshaya Patra Foundation is an independent Indian charitable trust delivering the Government of India's PM POSHAN Initiative (formerly the Mid-Day Meal Scheme) to address classroom hunger and malnutrition at scale. Techila implemented Salesforce NPSP (Nonprofit Success Pack), Sales Cloud, and Marketing Cloud — integrated with Microsoft Outlook and OneDrive — to modernise donor management and automate donation-receipt workflows across the foundation.
Seattle Aviation Services (SAS)
Seattle Aviation Services (SAS) is an aviation company and a reliable source for private and commercial airplane parts in the aerospace and aviation sector.
StayPineapple
StayPineapple is a Property management company in the hospitality industry, having properties in several locations. They needed technology for marketing automation and CRM..
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