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Case Studies
We present the following case studies that exemplify the type of solutions and services we are providing across our customer base.
Techila Global Services is a Salesforce Summit Partner with a senior-led practice transforming enterprises across Manufacturing, Healthcare, Financial Services, Real Estate, Education & Non-Profit. The case studies below describe the achievements for Arada, St. James's Place, Kolors Healthcare, Akshaya Patra & Flame University in Sales Cloud, Service Cloud, Field Service, Experience Cloud, Marketing Cloud, MuleSoft & Agentforce selected from over 800+ projects executed in 14+ years.
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Our best work.
Three programs of Salesforce that show Techila's process for transformation within the enterprise - a regional real-estate developer, a UK wealth manager, and an Indian healthcare brand. They all start with discovery and finish with measurable board-reportable results.
Real Estate
Arada
Launched in 2017 and headquartered in the UAE, Arada is the region's fastest-growing and most progressive real-estate developer — chaired by HH Sheikh Sultan bin Ahmed Al Qasimi with HRH Prince Khaled bin Alwaleed bin Talal as Vice Chairman. The portfolio spans master-planned communities, mixed-use destinations, and signature residential towers across the UAE — programmes that bring together buyers, sellers, agents, legal advisors, and field service teams on a single multi-cloud Salesforce platform.
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Wealth Management
St. James's Place
St. James's Place Wealth Management plc is the UK's largest wealth manager, overseeing £170B+ in assets under management across a network of 4,700+ Partner advisers. Operating under FCA regulation, every client-facing communication must meet strict financial promotion standards — making compliant, personalised, at-scale marketing one of the defining challenges of SJP's digital programme.
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Healthcare
Kolors Healthcare
Kolors Healthcare is an organization of health and wellness specialists with a mission to help you discover your inner and outer beauty so as to achieve sound health and fitness. As pioneers of the concept of holistic well-being, Kolors brings you the most advanced treatments and therapies that focus on relaxation and revitalization.
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Cloud Engineering & DevOps
Armakuni
Armakuni is a UK-based cloud engineering and DevOps consultancy specialising in platform engineering, DevSecOps, and cloud-native architecture. Techila Global Services implemented Salesforce Agentforce to automate Armakuni's customer support — replacing manual query handling with an AI agent that resolves technical FAQs instantly, routes cases intelligently, and escalates with full context when human expertise is needed.
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Aerospace & Aviation
Seattle Aviation Services (SAS)
Seattle Aviation Services (SAS) is an aviation company and a reliable source for private and commercial airplane parts in the aerospace and aviation sector.
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Hotel/Hospitality
StayPineapple
StayPineapple is a Property management company in the hospitality industry, having properties in several locations. They needed technology for marketing automation and CRM..
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All case studies.
You can also explore the entire catalog of Techila's Salesforce deployments here. See what this common delivery playbook looks like across a number of industries, including manufacturing, health, financial services, real estate, education, hospitality, and non-profit initiatives, by filtering on industry.
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Mundi Pharma
Arcatron Mobility Pvt Ltd (Frido)
Frido is building innovative products to enhance everyday activities such as walking, sitting, and sleeping. Our award-winning products, which include wheelchairs, shoe inserts, and seat cushions, have earned both Amazon's Choice and Bestseller tags in the Indian market. Our mission is to enable people to lead pain-free life and equip them with the freedom to do more with our range of innovative products.
Sonarys Co-Brands Pvt Ltd
Sonarys has become a notable player in the Indian wine industry. The company takes pride in its extensive portfolio, which includes a variety of premium wine brands designed to cater to diverse palates and preferences.
PEP Technologies Pvt. Ltd, India (D.B.A. mCaffine)
mCaffine is India’s 1st caffeinated personal care brand with an exciting range of Caffeinated products for young and aspiring millennials. They are plastic-free manufacturers, also their products are FDA-approved and dermatologically tested.
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