Gong
Salesforce integration.
What Gong reads from Salesforce, what it writes back, and what a Salesforce admin needs to set up first.
Request an integration map →Download the spec sheet →The Gong Salesforce integration is Gong's own CRM connection. Gong imports Salesforce accounts, contacts, leads and opportunities, and exports calls, meetings and emails back to Salesforce as tasks or events. The Gong for Salesforce app adds conversation records. Gong says it is available on any Gong plan and needs API access enabled in Salesforce.
[ How it works ]
Does Gong export call transcripts to Salesforce?
No. Gong says exported calls include when the call took place, how long it lasted and the call resolution, but the call transcript is not exported.
[ The connector ]
Conversations in Gong, pipeline in Salesforce.
Techila Global Services is a Salesforce Summit partner. We prepare Salesforce for Gong: the integration user, its licence and permissions, field access, and the custom fields and task types Gong's export settings need.
We also check for duplicate activity from other tools and support the set-up after launch.
What does the Gong Salesforce integration sync?
Gong's help centre splits the integration into data import, from Salesforce into Gong, and activity export, from Gong back to Salesforce.
| Data | Direction | Notes from Gong's docs |
|---|---|---|
| Accounts, contacts, leads, opportunities | Salesforce to Gong | Gong recommends up to 50 fields per object |
| Custom objects | Salesforce to Gong | Up to ten, each with a reference to an account, opportunity, user or territory |
| Meetings and calls | Gong to Salesforce | Tasks or events with time, duration and resolution; no transcript |
| Emails | Gong to Salesforce | Tasks for leads or contacts, from the date export is enabled |
| Conversations | Gong to Salesforce | Gong for Salesforce app; AI tracker data on by default |
What moves between Salesforce and Gong?
- Accounts, contacts, leads, deals (from Salesforce to Gong)
- Calls and meetings as tasks or events (from Gong to Salesforce)
- Emails as tasks (from Gong to Salesforce)
- Conversation records (from Gong to Salesforce)
Deselecting an imported field permanently deletes that field's data from Gong. Historical call re-exports through the Gong for Salesforce app typically take an overnight sync.
What do you need before you connect Gong to Salesforce?
- API access enabled in Salesforce. Gong says without it you can't connect.
- An integration user with a standard Salesforce licence or a Salesforce integration licence, API Enabled, and the Approve Uninstalled Connected Apps permission.
- Object and field access for everything Gong imports, including opportunity teams, splits and products if you use them.
- Matching currency. With multiple currencies, the user's personal currency must match the corporate currency.
- The Gong apps in Salesforce: the Gong Integration App and the Gong.io user connection, plus the Gong app if Salesforce is your SSO identity provider.
- One CRM only. Gong says you can connect only one CRM to Gong.
Gong warns of duplicate tasks if another app already exports calls or emails, and of duplicate events if its Create Event from Gong Conversation flow stays active while event export is on.
How should you set up Gong exports in Salesforce?
| Choice | What it does | Watch for |
|---|---|---|
| Meeting invites | Tasks or events when an external participant matches a contact or lead | Duplicate events if the Gong conversation flow is also active |
| Calls made via Gong Dialer | Only Engage dialer calls, including attempts and short calls | Calls from other dialers are left out |
| All imported calls | Calls from any dialer | Duplicates if another app exports the same calls |
| All emails | Emails from Google Workspace, Office365 or Gong's composer | Not retroactive; duplicates if another app exports emails |
| Activity update period | How long after an activity Gong keeps updating its Salesforce record | Later changes are not applied |
Our Salesforce integration services cover the Salesforce side of the set-up; to plan it, book a discovery call. See all connector pages.
[ Architecture ]
How does Gong connect to Salesforce?
How data moves between the two systems.
Salesforce
Gong integration user
Gong
[ What's included ]
What does Techila set up for Gong and Salesforce?
What the integration work covers.
[ FAQ ]
Frequently asked questions.
What architects ask before commissioning a Techila integration.
Gong says the Salesforce connection is available on any Gong plan.
Accounts, contacts, leads and opportunities, plus up to ten custom objects. Gong recommends importing up to 50 fields per object to avoid affecting performance.
Yes. Gong exports meetings and calls as Salesforce tasks or events, with when the call took place, how long it lasted and the call resolution. The transcript is not exported.
No. Gong says it does not export emails retroactively. Only emails from the date you enable export are included.
Gong says you can connect only one CRM to Gong.
Sources
Last reviewed:
- Gong Help Center, Connect Gong to Salesforce (read 10 November 2026)
- Gong Help Center, Setup requirements (read 10 November 2026)
- Gong Help Center, Configure data import (read 10 November 2026)
- Gong Help Center, Export data as Salesforce tasks or events (read 10 November 2026)
- Gong Help Center, Configure Gong for Salesforce (read 10 November 2026)
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