Jr
[ ITSM ]Atlassian Certified
Jira
(Atlassian) connector.
Bridge Salesforce cases and Jira issues — customer-facing and engineering teams finally on the same ticket.
Request an integration map →Download the spec sheet →38
Mapped objects
17
Enterprise deployments
< 2s
Sync latency (p95)
4 wks
Time to production
[ The connector ]
Close the loop. Support to engineering.
The Techila Jira connector bridges Salesforce cases and Jira engineering tickets — so when a bug is reported on a case, engineering sees it; when engineering ships a fix, the case is closed automatically.
[ Architecture ]
Three-layer integration pattern.
API-led, event-driven, idempotent. The pattern that survives a release cycle.
Salesforce
System of engagement
→↓
MuleSoft
API-led · Event-bus
→↓
SAP S/4HANA
System of record
[ What's included ]
9 capabilities, shipped as code.
Every connector deployment is production-grade, observable, and governed from day one.
/01
Idempotent messaging
Duplicate-safe message handling. Retry is always safe.
/02
Message replay
Every message is persisted; full replay on demand.
/03
Lineage & audit
End-to-end trace: SF record → MuleSoft event → system of record.
/04
Error management
Dead-letter queue, business-friendly error dashboards, ops runbooks.
/05
Change data capture
SF CDC and system triggers — event-driven sync.
/06
Schema evolution
Versioned APIs; backward-compatible schema migrations.
/07
Rate limits & backpressure
System-friendly throttling with circuit breakers.
/08
Observability
Pre-built Splunk / Datadog dashboards and SLOs.
/09
Security & governance
Token-based auth, OAuth rotation, PII masking at the boundary.