Salesforce
mass email
Send bulk email to leads and contacts, manage recipient lists and track engagement, all from Salesforce.
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Salesforce mass email sends one message to many leads or contacts from Salesforce. Salesforce's default daily limit is 1,000 mass emails in Professional Edition and 5,000 in Enterprise, Performance and Unlimited, meant for transactional or operational use, not marketing. Techila's Salesforce Mass Email app adds campaign management, recipient lists, automated email workflows and tracking.
The practice
Bulk email from inside your CRM
Salesforce Mass Email is a Techila app for sending bulk email from Salesforce. Teams create campaigns, manage recipient lists of leads and contacts, automate repeat emails and follow engagement. It is for sales and marketing teams that want to email from the CRM their records already live in.
What are Salesforce's mass email limits?
Salesforce sets a daily mass email limit for each org. It covers emails sent with Mass Email Contacts, Mass Email Leads and Send List Email. Single emails to external addresses have their own limit.
| Limit | What Salesforce says |
|---|---|
| Daily mass email, Professional | 1,000 emails a day (default) |
| Daily mass email, Enterprise, Performance, Unlimited | 5,000 emails a day (default) |
| Single email to external addresses | 5,000 external addresses a day per org |
| Raising the mass email limit | Temporary only, through Support; not raised for marketing |
| Intended use | Transactional or operational; marketing needs are pointed to Marketing Cloud |
Default daily email limits in Salesforce
- Mass email, Professional1,000 a day
- Mass email, Enterprise and above5,000 a day
- Single email, external addresses5,000 a day
Because of these limits, plan your volume before you choose a tool. Ask us how the app sends email for your org and which limits apply to your volume.
What does the app add to Salesforce mass email?
Salesforce's mass email sends one message to a list of leads or contacts, within the limits above. The app adds the campaign tools around it:
- Campaign management. Create, manage and organize email campaigns in Salesforce.
- Recipient lists. Manage the lead and contact lists each campaign goes to.
- Automated workflows. Repeat emails and communication steps run without manual sends.
- Tracking. Follow email activity and campaign engagement from Salesforce.
For marketing email at volume, Salesforce points customers to Marketing Cloud; see our Marketing Cloud services.
Capabilities
What does Salesforce Mass Email do?
Each capability ships as part of the managed package and is configured to your process.
Delivery process
How do you get started?
We don't run a program past a gate it hasn't earned. Each phase ends with a board-visible artifact — not a status deck.
Related services
Pair this with.
Marketing Cloud services
For marketing email at volume, beyond CRM limits.
Explore→Mailchimp Salesforce integration
Connect Mailchimp campaigns to Salesforce.
Explore→SMS.do for Salesforce
Two-way SMS from Salesforce records.
Explore→Talk to Techila
Scope, install plan and pricing for your org.
Get an install plan→FAQ
Salesforce mass email questions.
What sales and marketing teams ask about bulk email from Salesforce.
Salesforce's default daily mass email limit is 1,000 in Professional Edition and 5,000 in Enterprise, Performance and Unlimited. Single emails to external addresses are limited to 5,000 a day per org.
Salesforce Help says increases are temporary, requested by a system administrator through Support, and not granted for marketing. Mass email is meant for transactional or operational use; marketing needs are pointed to Marketing Cloud.
Don't assume it does. Tell us your volume and we'll explain how the app sends email for your org and which limits apply.
We did not find an AppExchange listing for it when this page was reviewed. Ask us how it is installed in your org.
Pricing is on request. It depends on your Salesforce edition, the number of users and how much setup your workflows need. Contact Techila for a quote.
Sources
Last reviewed:
- Salesforce Help, Increase Salesforce 'Daily Mass Email' limit (read 10 November 2026)
- Salesforce Help, Overview of Salesforce email limit types (read 10 November 2026)
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