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Salesforce Administration

While providing our clients with Salesforce Administrator services, our professionals are well aware of all the Salesforce Administrator responsibilities they are shouldered with. We ensure that all our administrators do their best in performing all the tasks falling under the purview of their role and guide you ever step of the way.

The services provided by the administrators at Techila Global Services and their responsibilities towards the Salesforce Administration can be broadly divided into five categories based on specific time intervals.

• Our administrators indulge in unlocking specific user accounts and/or resetting passwords if a user forgets their credentials.
• They help you in dealing with issues regarding Single sign-on (SSO), two-factor authentication, and certificate issues.
• They help you in adding white-listed IP addressed within your system.
• They help you in making modifications in or creating new Salesforce reports.
• They look after troubleshooting of email campaigns, approval cycles, workflows, and auto-responders that might generate bounced emails.
• They indulge in refining or leveraging specific access privileges and sharing rules, allowing you to view and manipulate records efficiently.
• If some of the data records have been set with record types or if ownership has denied their access to users, the administrators would help you fix these records.

• The administrators would make monthly changes and additions to your pick-list values and other relevant fields.
• They have the responsibility of running field utilization reports, helping you identify new sources of data pollution.
• They undertake a total metadata backup of your sandbox images and your main system image with the help of Eclipse before refreshing your sandboxes.
• They are also responsible for refreshing your sandboxes and coordinating the timings of such updates with developers using the concerned sandbox.

• The administrators would create an archive of all the field history tables of your system, making sure your audit trail goes beyond a year.
• They indulge in archiving or purging specific documents, tasks, and emails to reduce the storage changes within your system while complying with all email/document retention policies of your organization.
• They would archive relevant Chatter histories for compliance, regulatory, and auditing reasons.
• They also help you in updating your system road maps; summarising new upgrades and feature additions that would help you attain your organizational goals.

Techila Global Services provides Salesforce Administration services with the help of highly professional and dedicated Salesforce Administrators. Here are some of the most important skills possessed by our Administrators that would help you implement Salesforce CRM in the best way possible.

We understand the importance of building strong CRM tools that ease the time and efforts put in by the users, increasing the overall productivity of your organisation. Through our Salesforce Administrator services, we provide you with administrators who possess the right amount of resilience, conviction and a fair amount of authority.

Our administrator will work with your team as empowered team members, working in complete coordination with your employees, ensuring that all the tasks are undertaken with utmost efficiency.

All our Salesforce Administrators are trained in achieving proficiency in a number of soft skills, communication being the most important. As they are constantly communicating with the employees and management regarding policies, processes, changes, concerns, ideas and explanations, they possess distinguished communication skills to get the messages across efficiently.

You can rest assured that our Salesforce Administrators can pick up their phones even at the middle of a night and indulge into productive conversations with the stakeholders without flinching.

A Salesforce Administrator should have a complete knowledge of CRM platforms in general to be able to use Salesforce for your organisation in the best possible manner. Our administrators have years of hands-on experience with CRM platforms with a complete understanding of its operation.

The administrators are thorough with all the platforms, tools, components and add-ons pertaining to Salesforce. They know exactly which strings to pull to perform specific business processes. Irrespective of the issue, you can be certain that your Salesforce admin believes in the power of CRM and would know how to optimise the same in different circumstances.