Salesforce
Professional Services
Advisory, implementation, integration and support for Salesforce: what each covers, and whether to buy it from Salesforce or a partner.
Tell us what you are planning and how you are comparing Salesforce Professional Services with a partner.
Salesforce professional services are the expert services that help a business plan, build, connect and run Salesforce: advisory and consulting, implementation, integration, custom development and ongoing support. They are offered by Salesforce's own Professional Services team and by Salesforce consulting partners such as Techila, a Salesforce Summit Partner.
The practice
Every stage of Salesforce, one partner
Techila Global Services is a Salesforce Summit Partner. We provide professional services across the life of a Salesforce org: advice on what to build, implementation, integration with your other systems, custom development, and support once it is live.
What do Salesforce professional services cover?
Professional services usually fall into five areas. Each one has its own page with the detail:
| Area | What it covers | Where to read more |
|---|---|---|
| Advisory and consulting | Org assessments, roadmaps, architecture, license advice | Consulting services |
| Implementation | Configuration, data migration, testing, training and go-live | Implementation services |
| Integration | Connecting Salesforce to ERP, finance and other systems | Integration services |
| Custom development | Apex, Lightning Web Components and apps | Development services |
| Support and managed services | User support, fixes, releases and improvements after launch | Managed services |
Salesforce professional services across the life of an org
- AdviseAssessment and roadmap
- ImplementConfigure and migrate
- IntegrateConnect other systems
- DevelopCustom code and apps
- SupportRun and improve
Should you use Salesforce Professional Services or a partner?
Salesforce has its own Professional Services team. Salesforce describes its work in four stages: Get Started (a plan and foundation aligned to business strategy), Build, Optimize and Transform (adopting AI with governance), and names offerings including Agentic Enterprise Services. Its stated approach is "We build with you, not for you."
Salesforce consulting partners offer the same kinds of services. Salesforce lists partners on AppExchange with their tier, ratings and reviews; in March 2026 it announced two consulting tiers, Summit and Select.
| Question | Points towards Salesforce | Points towards a partner |
|---|---|---|
| Is the work tied to a new Salesforce product or a large AI program? | Yes, especially if your account team is already involved | Also possible; check the partner's experience with that product |
| Do you need systems outside Salesforce connected and supported? | Less often the focus | Yes, partners commonly cover the wider stack |
| Do you want one team from advice through to support? | Possible through Success Plans and services | Yes, many partners deliver every stage |
| How do you want to compare options? | Through your Salesforce account executive | On AppExchange, by tier, rating and reviews |
Many programs use both: Salesforce for product expertise and a partner for delivery. Techila's AppExchange listing shows the Summit tier and a 4.82 rating from 19 reviews.
Benefits of using a Salesforce consulting partner
- Reviews you can read. Consulting partners are listed on AppExchange with their tier, rating and customer reviews, so you can compare firms on evidence before you talk to them.
- Named, certified people. A partner can name the people on your project, and you can check each person's certifications on Trailhead.
- The wider stack. Partners commonly connect and support the systems around Salesforce, such as ERP and finance, as well as Salesforce itself.
- One team from advice to support. Many partners cover every stage, so the people who design the system stay accountable for how it runs.
- Choice and flexibility. You can compare several partners, choose the engagement model that suits you and change partner at the end of a contract.
For what to check before you sign, see how to choose a Salesforce consulting partner.
Are you looking for Salesforce for a professional services firm?
"Salesforce professional services" can also mean using Salesforce to run a consulting, legal, accounting or agency business. That is a different topic, covered on Salesforce for professional services firms.
To discuss which services your org needs, book a discovery call.
Capabilities
Which Salesforce professional services does Techila provide?
Each service has its own scope and output, and they can be bought separately or together.
Delivery process
How do you start with Techila's professional services?
Every engagement starts with the same four steps, whichever service you need.
Proof
Recent programs.
All case studies →Want to see how a similar program would run in your org?
Discuss a similar programFAQ
Salesforce professional services questions.
What buyers ask about Salesforce professional services.
Expert services that help a business plan, build, connect and run Salesforce: consulting, implementation, integration, custom development and support. Salesforce offers them through its own Professional Services team, and consulting partners offer them too.
Yes. Salesforce describes its Professional Services in four stages, Get Started, Build, Optimize and Transform, and names offerings including Agentic Enterprise Services.
Both provide expert services. Salesforce's team works through your Salesforce account. Partners are independent firms listed on AppExchange with their tier, ratings and reviews, and often cover systems outside Salesforce as well.
Decide which services you need, then compare providers on experience in your cloud and industry, named people with certifications you can check on Trailhead, written deliverables and pricing model.
Summit is a consulting tier in Salesforce's partner program. In March 2026 Salesforce announced a program with two consulting tiers, Summit and Select, and 28 core competencies in place of 170 older distinctions, with success measured by customer results such as CSAT, specializations and certifications. Techila's AppExchange listing shows the Summit tier.
Sources
Last reviewed:
- Salesforce, Learn about Salesforce Professional Services (read 10 November 2026)
- Salesforce News, Rewarding value through the new Salesforce partner program (2 March 2026)
- Salesforce AppExchange, Techila Global Services consulting listing (read 10 November 2026)
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