Published 4 Mar 2024 · Last reviewed 11 Nov 2026
Australian postal and logistics enterprise
Salesforce Field Service dispatch board and warehouse inventory
Paper duty sheets and paper inventory replaced by one dispatch screen and Salesforce inventory, as reported in 2024
Client
Australian postal and logistics enterprise
Industry
Other
Salesforce products
Field Service, Service Cloud
Integration
Field Service mobile app (custom push notifications)
Delivered by
Techila Global Services, Salesforce Summit Partner
Techila Global Services extended Salesforce Field Service for an Australian national postal and logistics enterprise. A custom dispatch board assigns drivers and vehicles from duty templates, warehouse inventory moved from paper into Salesforce, a time-zone utility handles Australia's zones, and custom push notifications reach drivers in the Field Service mobile app.
The client is an Australian national postal and logistics enterprise. Techila Global Services, a Salesforce Summit Partner, extended its Salesforce Field Service implementation (formerly Field Service Lightning; Salesforce now markets it as Field Service and Operations, Salesforce product page, read 10 November 2026). Source: original Techila case study, published 4 March 2024 (archived copy reviewed 11 November 2026). The client name is withheld pending permission.
At a glance
- Scope
- Dispatch board, warehouse inventory automation, time-zone utility, mobile push notifications
- Original case study
- Published 4 March 2024; refreshed 11 November 2026
- Provider
- Techila Global Services · Salesforce Summit Partner
The challenge
The client wanted more from its Field Service implementation: a dispatch board, custom notifications in the Field Service mobile app and warehouse inventory management. Duties were handed out on paper at the start of each day, drivers wrote down their own duties, and inventory was kept on paper.
Duties were distributed on paper at the start of each day, and drivers noted their own duties by hand.
The business needed a dispatch board to allocate drivers to vehicles.
Warehouse inventory across Australia was managed on paper.
Australia's multiple time zones caused errors in the custom implementation.
Drivers needed custom notifications in the Field Service mobile app.
The solution
Techila built a dispatch board where dispatchers assign drivers to vehicles using duty templates, creating service appointments and work orders behind the scenes. It added automation to keep warehouse inventory current across Australia, a utility that returns the correct local time across time zones, and push notifications to drivers' mobile app.
Built a dispatch board for dispatchers to allocate drivers to vehicles using duty templates, creating service appointments and work orders in the background.
Automated inventory maintenance for warehouses across Australia.
Built a utility that returns the correct time for each record based on its time zone and other parameters.
Automated custom push notifications to the mobile app for drivers (service resources).
Salesforce products used
Results
The original March 2024 case study reported qualitative outcomes only: dispatchers now assign duties in a single screen instead of on paper, every driver sees assigned service appointments in the mobile app, and warehouse inventory is managed in Salesforce instead of on paper.
Duty distribution moved from paper to a single dispatch screen
Every driver sees assigned service appointments in the mobile app
Warehouse inventory managed in Salesforce instead of on paper
Related reading
- Salesforce Field Service implementation: Techila's Field Service practice.
Related services
How Techila delivers this for your team
FAQ
Frequently asked questions.
What buyers ask after reading this Techila case study.
A dispatch board that assigns drivers to vehicles from duty templates, warehouse inventory automation, a time-zone utility and custom push notifications in the Field Service mobile app.
Techila built a utility that calculates the correct local time for each record from its time zone and other parameters, which fixed errors in the custom implementation.
Techila names clients on its website only with their permission. This case study will name the client once that is confirmed.
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