Dreamforce 2026 Recap: What Is Live, Pilot or Upcoming

What happened at Dreamforce 2026?

Dreamforce 2026 took place in San Francisco from 15 to 17 September 2026, and Salesforce streamed it live and free on Salesforce+, with sessions on demand afterwards. As in 2024 and 2025, the event centered on Agentforce, Salesforce's platform for AI agents that act on CRM data instead of only answering questions.

The biggest change this year is in how the agents are packaged. Salesforce now sells named, ready-to-deploy agents for specific jobs, such as help desk, inbound lead handling and supply chain operations, so teams no longer have to assemble every agent from scratch. Around those agents, Salesforce announced platform work: a way for any AI interface to use Salesforce capabilities (AIforce), its own CRM reasoning model (Koa), and controls for governing agents across a company. Data Cloud now goes by Data 360, which Salesforce calls the official new name for the same product.

What is live, in pilot or upcoming?

The table lists each announcement, what it does and its status as Salesforce states it. Where Salesforce's pages give no date, or we could not confirm a change, the table says so rather than guessing.

Update plan: we will revise this table when Salesforce confirms Hunter's general availability, publishes a date for Koa, or uses a new name for AIforce on its own pages.

What is AIforce, and has it been renamed?

Salesforce's 15 September 2026 announcement calls AIforce "a live interface layer that brings the full power of Salesforce to wherever people and agents work". Salesforce Help (17 September 2026) says it was first announced at TDX 2026 as Headless 360. The same article says new security controls, agent registration and a billing model are "Targeting November" as part of the Headless Toolkit, so check Agentforce pricing again once Salesforce publishes the details.

A rename from AIforce to SIforce has been reported. As of 10 November 2026, Salesforce's announcement, help and product pages still say AIforce, so we treat the rename as unconfirmed and keep Salesforce's published name.

What do the seven job-ready agents do?

Salesforce announced the seven agents on 11 September 2026. The descriptions and customer results below come from Salesforce's announcement. The results are Salesforce-reported; Techila has not verified them.

Casey: help agent

Casey resolves customer service issues over voice, SMS, WhatsApp and web chat. Salesforce reports that 50% of Engine's chat inquiries are fully resolved by its help agent. Casey is the closest match to the service work covered in our guide to Agentforce for customer service.

Paige: IT and HR service agent

Paige answers employee requests in Slack, portals and other work tools. Salesforce reports that Autism Queensland resolves 70% of administrative requests with Paige.

Carter: shopper agent

Carter helps shoppers find and compare products, answers their questions and lets them check out in chat. Salesforce reports that Hibbett's shopper agent handles 90% of core shopper journeys and went live in six weeks.

Marshall: supply chain agent

Marshall runs end-to-end back-office processes and automates manual work with deterministic execution, which suits operations teams that need the same steps every time.

Piper: inbound lead agent

Piper engages, qualifies and converts leads that arrive through websites and inboxes. Salesforce reports that Asana saw 4x conversation volume with Piper, and that customers deploy Piper in 45 days on average.

Fin: customer agent

Fin handles complex customer experience workflows across all channels. Salesforce reports that Anthropic resolves 79% of the conversations Fin sees without a human.

Hunter: outbound sales agent (pilot)

Hunter works outbound pipeline from research to outreach and collaborates with sellers over weeks and months. Salesforce reports that Perk built 60% of its sales pipeline with Hunter. On its Dreamforce takeaways page, Salesforce also reports that Fulton Bank set up its first agent in about an hour and had 3,000 employees using Agentforce six weeks later. For how inbound and outbound agents split the work, see our guide to Agentforce for sales.

What else did Salesforce announce?

Koa is Salesforce's first purpose-built CRM reasoning model. Salesforce quotes gains of 14%, 15% and 11% in context retention, answer relevance and tool-call precision. Those figures come from internal pilots measured against internal benchmarks, so treat them as early signals rather than results to plan around.

The Dreamforce 2026 press list also covers Slackforce, Missionforce (with an OpenAI partnership), the "trusted enterprise AI harness", partnerships with AWS and Google Cloud, a deeper Siemens partnership and the Agentforce Coworker rollout at Adecco. The press list gives no general availability dates for these items, and nothing on it is dated after 18 September 2026.

What should you do next? By role

Salesforce admin

• Check which of the six generally available agents matches a use case you already run, such as case handling, employee requests or inbound leads.
• Audit the data the agent would read: completeness, duplicates and who owns each record.
• Review permission sets and sharing rules for the user the agent would run as.

Salesforce architect

• Map the systems each candidate agent must reach, and decide which data stays in Salesforce and which comes through Data 360 grounding or integrations.
• Plan how agent actions will be tested, logged and monitored before anything reaches customers.
• Track AIforce's November security, registration and billing changes and Koa, but do not design around them until Salesforce publishes details.

Sales leader

• Decide whether inbound (Piper, available now) or outbound (Hunter, general availability not yet confirmed) work is the bigger bottleneck.
• Agree lead routing and ownership rules first: an agent follows them exactly, gaps included.
• Set a baseline now, such as lead response time and meetings booked, so you can measure a pilot.

Service leader

• List your highest-volume, lowest-risk contact reasons as candidates for Casey or Fin.
• Define when the agent must hand over to a person, and what context the person receives.
• Check that your knowledge articles are current, because the agent answers from them.

Questions to ask before piloting an agent

• Which single, measurable job should the agent do first, and what does success look like?
• Is the data the agent needs complete, current and accessible with the right permissions?
• Who reviews the agent's actions during the pilot, and how will issues be escalated?
• Is the agent you want generally available, or still in pilot?
• What will the rollout need in time and budget? Our Agentforce cost calculator gives a first estimate of effort.

Our Agentforce readiness checklist goes through each of these questions in detail. To talk through a first Agentforce pilot with a Salesforce Summit Partner, contact our team.

Frequently asked questions

What were the main Agentforce announcements at Dreamforce 2026?

Salesforce announced seven job-ready agents (Casey, Paige, Carter, Marshall, Piper, Fin and Hunter), AIforce for using Salesforce from any AI interface, Koa, its first CRM reasoning model, and customer rollouts of Agentforce Coworker. Six of the seven agents were listed as generally available; Hunter was in pilot.

Is Hunter generally available yet?

Not confirmed. Salesforce's 11 September 2026 announcement listed Hunter as in pilot with general availability planned for November 2026, and its Sales Cloud releases page says Hunter is available GA starting this fall in Coworker. As of 10 November 2026 we found no Salesforce page confirming that general availability has started.

Has AIforce been renamed SIforce?

We could not confirm it. A rename to SIforce has been reported, but as of 10 November 2026 Salesforce's own announcement, help and product pages still call the product AIforce. Salesforce Help says AIforce was first announced at TDX 2026 as Headless 360. We will update this recap if Salesforce publishes the new name.

Which Dreamforce 2026 agent should a team pilot first?

Start with the generally available agent that matches a high-volume, well-documented job you already run: Casey or Fin for customer service, Paige for employee IT and HR requests, or Piper for inbound leads. Check your data, permissions and handover rules before the pilot, and measure a baseline so you can judge the result.

Next steps

Dreamforce 2026 made Agentforce easier to start with: several agents now come ready for a specific job. The work that decides whether a pilot succeeds is still the same: clean data, sensible permissions and a clear first use case. To plan your first agent with a Salesforce Summit Partner, see our Agentforce implementation services.