Published 15 Mar 2024 · Last reviewed 11 Nov 2026
Millennium Semiconductors
RFQ-to-order sales process on Salesforce and SAP
Shorter sales cycle and less manual work, reported qualitatively in 2024
Client
Millennium Semiconductors
Industry
Salesforce products
Sales Cloud
Integration
SAP, OCR for purchase orders
Delivered by
Techila Global Services, Salesforce Summit Partner
Techila Global Services replaced spreadsheets at Millennium Semiconductors with a Salesforce sales process that runs from RFQ to quote, purchase order and SAP sales order. Leads from web, email and chat land in one system, quotes go through approval, purchase orders are read with OCR and matched, and orders are tracked until delivery.
Millennium Semiconductors is an electronic components distributor in India. Techila Global Services, a Salesforce Summit Partner, built its lead, quote and order process on Sales Cloud with an SAP integration for customers, products and sales orders. Source: original Techila case study (published 15 March 2024, archived copy).
At a glance
- Scope
- Lead management, parts and RFQs, quote approval, OCR purchase-order matching, SAP orders, sample requests
- Original case study
- Published 15 March 2024; refreshed 11 November 2026
- Provider
- Techila Global Services · Salesforce Summit Partner
The challenge
The sales team worked from Excel. Leads were assigned by hand and missed, duplicates and junk leads piled up, inventory sat in SAP and spreadsheets, quotes were built manually, and managers had no real-time reports or way to track each sales representative's performance.
The team relied on Excel spreadsheets to complete sales, including inventory tracking.
Leads were assigned manually and missed, and their status was hard to track.
Junk and duplicate leads were captured, with potential and non-potential data in the same sheet.
Inventory was managed in SAP, and finding available stock was slow.
Quotes were created and shared with customers manually.
There were no real-time reports and no way to track sales representative performance.
The solution
Techila built lead capture from the website, email and live chat into one system, opportunity and parts management with CSV upload and export, quotes from price books with an approval process, OCR extraction and matching of customer purchase orders, and order tracking that creates the sales order in SAP and closes as Delivered.
Lead management captures leads from the website, email and live chat in one system, prevents duplicates and routes assigned leads; non-potential leads go back for rework.
SAP integration pushes customer and product data and creates sales orders from Salesforce orders.
Parts (products) are added through an Add Parts screen or uploaded by CSV with automatic checks, and part lists can be exported to CSV.
Quotes are generated from RFQs and price books, go through an approval process and are shared with customers for negotiation.
Customer purchase orders are read with OCR, matched to the quote with discrepancies flagged, then synced to the opportunity and turned into an order tracked until delivery.
Sample requests for R&D or testing support paid, direct and zero-value invoice types, with activity tracking and dashboards for reps and supervisors.
Salesforce products used
Results
The original March 2024 case study reported qualitative outcomes only: faster turnaround to customers, a 360-degree view of the customer journey, visibility of leads and conversions by source, a shorter sales cycle, less manual effort and a single screen for SAP-connected information.
Faster turnaround to customers through easy access to lead data
A 360-degree view of the customer journey
Visibility of leads and conversions by source to guide marketing decisions
A shorter sales cycle and less manual effort for the sales team
Related reading
- Salesforce for manufacturing: Techila's manufacturing practice.
Related services
How Techila delivers this for your team
FAQ
Frequently asked questions.
What buyers ask after reading this Techila case study.
A Sales Cloud process from lead and RFQ to quote, purchase order and SAP sales order, with OCR purchase-order matching, parts upload and export, sample requests, and dashboards for reps and supervisors.
Purchase orders are read with OCR, cross-checked against the quote and system records, and any discrepancies are flagged. Once matched, the quote syncs to the opportunity, an order is created and the sales order is generated in SAP.
No. The March 2024 case study reported qualitative results, such as a shorter sales cycle and less manual effort, so this page does not add figures.
Talk to an expert about Millennium Semiconductors
Tell us what you need. We reply within 1 business day.