Agentforce - Custom AI Builder | Techila Global Services

• Advanced AI Capabilities: It goes beyond traditional chatbots by
enabling multi-turn conversations, executing complex workflows, and
making dynamic, data-driven decisions.
• Efficient Task Management: Agentforce automates repetitive tasks,
reduces manual intervention, and helps manage high-volume processes.
• Pre-Built and Customizable Agents: Businesses can leverage pre-built agents like Service Agents, Sales Development Representatives, and Personal Shopper Agents or customize them for industry-specific needs.
• Seamless Integration: The platform integrates with Salesforce’s data ecosystem, utilizing AI models to deliver personalized experiences.
• Enhanced User Experience: Its capabilities allow organizations to provide real-time assistance, improve customer satisfaction, and optimize business processes.

Agentforce’s powerful AI-driven features enable businesses to operate efficiently, reduce costs, and ensure employees and customers receive timely support and accurate information.

Using Agentforce involves a series of steps that focus on configuration, customization, and deployment to meet business needs:

• Choose or Customize an Agent: Select from pre-built agents like Service Agent, Sales Coach, or Banking Agent. Customization tools like Prompt Builder and Model Builder can be used for unique requirements.
• Configure Workflows: Use Agent Studio to set up the workflows, conversation paths, and decision-making rules the agent should follow.
• Integrate with Existing Systems: Leverage Salesforce’s integration capabilities to connect the agent seamlessly with existing business systems and processes.
• Test and Optimize: Use the testing features to simulate interactions, review responses, and fine-tune the agent’s behaviour.
• Deploy and Monitor: Once configured, deploy the agent for live use and monitor its performance using real-time analytics and metrics provided by Agentforce.

By following these steps, businesses can ensure that their AI agents are effective, responsive, and aligned with operational objectives.

Agentforce offers a range of agents tailored to various business functions, categorized into three main types:

• Autonomous Agents: Handle tasks independently with minimal human intervention.They execute predefined actions, make data-based decisions, and provide solutions autonomously,freeing employees from strategic work.
• Assistive Agents: These agents support users by offering real-time guidance and recommendations, acting as virtual assistants. They enhance productivity by instantly retrieving data and suggesting solutions during interactions.
• Pre-Built Agents: Include agents like service agents, sales development representatives (SDRs), and campaign agents who are pre-configured to address specific needs. They can be deployed quickly to handle everyday business tasks like customer support or lead generation.

Using Agentforce’s tools, each agent type can be further customized to cater to specific business requirements and industry needs.

Agentforce provides industry-specific agents designed to tackle unique challenges in sectors like Healthcare, Finance, Retail, IT, and more:

• Healthcare Agent: Manages patient interactions, schedules
appointments, and handles administrative workflows, reducing the burden on healthcare professionals.
• Banking Agent: Supports client inquiries, assists with fund transfers,
and handles compliance management, ensuring smooth banking
operations.
• Retail Agent: Offers personalized product recommendations, manages inventory, and tracks customer preferences to drive sales and engagement.
• IT Agent: Monitors security threats, manages support cases, and maintains system stability, enabling IT teams to focus on critical tasks.
• Operations Agent: Optimizes resource allocation, tracks project progress and automates routine tasks to enhance efficiency.
• Finance Agent: Performs financial reporting, detects fraud, and manages compliance to support effective financial operations.

These agents are built to address sector-specific needs, providing tailored solutions that improve efficiency and decision-making.

Agentforce provides robust customization options to ensure AI agents align with specific business needs:

• Prompt Builder: Enables businesses to create and refine AI prompts, ensuring agents respond accurately and contextually to user queries.
• Model Builder: allows users to train and deploy custom AI models based on unique business requirements. These models enhance agents’ decision-making capabilities.
• Agent Studio: The core configuration tool for defining agent roles, setting parameters, configuring workflows, and monitoring performance.
• Low-Code Customization: Businesses can modify agents without
extensive coding, making it easy to adjust the agent’s behaviour,tone, and functionalities.
• Scalability and Adaptability: Optimizes resource allocation, tracks project progress and automates routine tasks to enhance efficiency.
• Finance Agent: Agents can be scaled or adjusted as business needs change, ensuring they remain relevant and effective over time.

These customization features make Agentforce highly adaptable, allowing organizations to create AI agents that are effective and aligned with business objectives.

Implementing Agentforce provides several advantages for businesses:

• Increased Efficiency: Automates repetitive tasks, enabling employees to focus on higher-value activities.
• Cost Reduction: Reduces the need for manual intervention, lowering operational costs.
• Retail Agent: Agents provide round-the-clock support, ensuring
customers receive assistance anytime.
• 24/7 Availability: Can be easily customized and scaled to meet growing business demands.
• Scalable Solutions: Delivers accurate and timely information, enhancing satisfaction and loyalty.
• Improved Customer Experience: Uses advanced AI models and data analytics to support informed business decisions.
• Data-Driven Decision-Making: Uses advanced AI models and data analytics to support informed business decisions.
• Industry-Specific Solutions: Tailored agents address sector-specific challenges, offering relevant insights and solutions

Agentforce is a versatile platform designed to support various business functions by automating complex workflows and enhancing human-AI collaboration:

• Sales and Marketing: Automates lead qualification, books meetings, and optimizes marketing campaigns by analyzing data and making real-time adjustments.
• Prompt Builder: Provides 24/7 support through intelligent Service Agents that resolve common issues, escalate complex queries, and enhance customer satisfaction.
• Healthcare: Manages patient interactions, schedules appointments, and handles administrative tasks, reducing workloads on healthcare professionals.
• Finance: : Performs financial reporting, fraud detection, and compliance management, ensuring accurate and timely insights for decision making.
• IT and Operations: Monitors security, manages support cases, and optimizes resource allocation for efficient operations.