Shopify Salesforce
integration.
Bring Shopify customers, orders and products into Salesforce, so service, sales and marketing see what each customer bought.
Shopify Salesforce integration sends Shopify customers, orders and products into Salesforce so sales, service and marketing teams see what each customer bought. Shopify says Salesforce connects through third-party sync apps in the Shopify App Store. MuleSoft's Shopify connector and custom builds on the Shopify Admin API are the routes for larger or two-way flows.
How it works
Does Shopify have a native Salesforce integration?
Not a built-in one. Shopify's own guide says the Salesforce CRM integration connects through third-party sync apps in the Shopify App Store. Shopify Plus merchants can also use Shopify Flow to trigger CRM events.
The connector
Shopify for the storefront. Salesforce for the customer.
Techila Global Services is a Salesforce Summit Partner. We connect Shopify and Salesforce so order history is on the customer record when service, sales or marketing needs it.
We also offer our own app, Shopify Salesforce, which its product page describes as a cloud-based integration solution that synchronizes customer data, orders, products, inventory and sales activities between Shopify and Salesforce in real time.
What are the ways to connect Shopify and Salesforce?
| Option | What it moves | Limits from the official page |
|---|---|---|
| Third-party apps in the Shopify App Store | Varies by app. One listing sends Shopify customers and orders to Salesforce as Account, Contact, Lead or Sales Order records, including historical data | Each app sets its own objects, direction and monthly plan. The listing we read describes Shopify to Salesforce only. |
| Techila's Shopify Salesforce app | Customer data, orders, products, inventory and sales activities, in real time (as the product page describes it) | Pricing depends on requirements, integration complexity and customization scope, per the product page. |
| MuleSoft Shopify connector | Operations from the Shopify REST Admin API, such as syncing a new customer when they order, saving new orders and managing products | Needs Anypoint Studio and Mule developers. Supports Basic Auth and OAuth2. |
| Shopify Flow | Triggers CRM events from store events | Shopify says this is for Shopify Plus merchants. |
| Custom build on the Shopify Admin API | Whatever you design, in either direction | You own the code, monitoring and Shopify API version updates. |
We help you choose the option, then build, test and support it as part of our Salesforce integration services. See Salesforce integrations, or talk to us about your setup.
What should sync from Shopify into Salesforce?
- Customers, matched on email so one shopper is one record.
- Orders and line items, so service sees what was bought and marketing can segment by purchase.
- Fulfilment status, so agents can answer "where is my order?" from the case.
- Products, only if Salesforce reports or quotes need them.
What should move from Shopify into Salesforce?
- Customers, matched on email (from Shopify to Salesforce)
- Orders and line items (from Shopify to Salesforce)
- Fulfilment status (from Shopify to Salesforce)
- Products, if reports or quotes need them (from Shopify to Salesforce)
If you are comparing Shopify with Salesforce's own commerce platform, see our Commerce Cloud services. To plan a Shopify sync, talk to us.
Architecture
How does data move between Shopify and Salesforce?
Shopify
App, middleware or API
Salesforce
What's included
What does a Shopify Salesforce integration project cover?
Integration in action
Where this connector is live.
All case studies →FAQ
Frequently asked questions.
What architects ask before commissioning a Techila integration.
Yes, through apps. Shopify's own guide says the Salesforce CRM integration connects through third-party sync apps in the Shopify App Store. Middleware such as MuleSoft and custom builds on the Shopify Admin API are the other routes.
It depends on your size and processes. Shopify's guide says Shopify integrates with CRMs such as Salesforce and HubSpot through apps, and that Salesforce can handle workflows for enterprise merchants.
App Store apps list monthly plans on their listings, often priced by order volume. Middleware and custom builds are priced by scope. For Salesforce project costs generally, see our Salesforce implementation cost guide.
Its product page describes a cloud-based integration solution that synchronizes customer data, orders, products, inventory and sales activities between Shopify and Salesforce in real time. Pricing depends on requirements and integration scope.
Only if the option you choose supports that direction. Some apps send data from Shopify to Salesforce only. MuleSoft's connector and custom builds can write back through the Shopify Admin API.
Sources
Last reviewed:
- Shopify, CRM integration: what it is and how to do it (read 10 November 2026)
- Shopify App Store, Salesforce Sync app listing (read 10 November 2026)
- MuleSoft, Shopify Connector 1.1 (read 10 November 2026)
- Salesforce Architects, Integration patterns (read 10 November 2026)
Talk to an expert about Shopify Salesforce integration
Tell us what you need. We reply within 1 business day.
Let's plan your next Salesforce program.
We reply within 1 business day · +1 617-777-9873
See case studies