Salesforce Education Cloud

Develop 360-degree views of the student lifecycles and unify the campus with Salesforce Education cloud services.

The scope of Salesforce goes beyond business enterprises. Just like it helps business organizations manage their customer database and keep a track of the entire buying journey of the customers, the CRM platform can also be used by educational institutions to have a 360-degree view of the campus and build connected student experiences.

Managing an educational institution has gone through a massive transformation over time.

Universities are dealing with global student demographics. There is a constant shift in workforce skills. The management often faces a retention crisis CRM Education Above all, just like customer demands, the demands of students are getting more specific with an increasing need for a personalized experience.

Our Salesforce experts at Techila Global Services help you implement Salesforce Education Cloud within your institution and keep a track of the student lifecycles in a seamless way.

Before getting into our Salesforce education services, let us briefly understand what Salesforce Education Cloud is CRM Education.

Spread the right awareness about your institution, reach out to the most suitable prospects and get them on board with our Salesforce higher ed services. We help you use the platform’s CRM Education functionalities to create brand awareness, develop personalized marketing campaigns, and gain a thorough insight into the entire recruitment process from scratch.

• Increasing admission-to-enrolment yield and operational efficiency of the process
• Increasing the quality of applications received to recruit the best-fit students
• Anticipating the likelihood of enrolment
• Handling admission inquiries in a streamlined manner
• Providing high-quality and personalized applicant experience

Throughout their journey within an educational institution, students across the board need advisory support for a variety of purposes – be it academic, career, or tutoring support. Our Salesforce education services help you connect your students to the right advisors and ensure that they obtain quick and personalized support.

Our Salesforce for higher education services is designed to provide seamless student support by aligning both students and advisors around a common framework and dataset. This will allow the advisors to understand the specific needs of the students, track their interactions, and obtain strategic insights for the best results.

Some of the key features of student advising include:

•  Multi-channel communication with students
•  Unified advising record for every student
•  Mass actions
•  Streamlined case management
•  Early warning or alerts
•  Creating and managing advising events
•  Scheduling appointments with appointment reminders
•  Tracking communication journeys
•  Creating advising notes
•  Creating and managing student communities
•  Predictive analytics to surface student data
•  Personalized 1:1 student journey
•  Real-time data and automated workflows
•  Live chat

Student engagement often goes beyond academics. From the moment they step into the campus until they leave, there is a range of factors that determine their motivation and drive to stay in an educational institution. We help you ensure that all your students are thoroughly engaged by allowing all your departments to deliver personalized engagement while sharing common assets across the campus.

Salesforce Education allows every student to access all relevant sources they need whenever they need them. Our services are designed to help you streamline student engagement on campus, at home, and on your phone!

The key features of streamlines student engagement include:

•  Personalized communication and student outreach
•  Leveraging the power of the university community to help students form fruitful connections and obtain the answers they need
•  Personalized email/drip campaigns
•  Segmentation of at-risk student groups
•  Tracking dynamic email journeys and nurturing email campaigns
•  Use of email marketing tools (performance and deliverability report, email builder, templates, A/B testing, etc.)
•  Smart applications to provide real-time analytics to everyone on campus

Some of the key features of the one-stop services include:

• One-stop shop, cases, inquiries, forms, and walk-ins
• Integrated management of the university experience
• Seamless viewing of open cases and asking questions
• Streamline case management
• Self-service portal for constituents
• Automated knowledge management
• Providing valuable insights from an array of enterprise data sources
• Live agent and SOS for remote student engagement

Our Salesforce education services include the provision for seamless advancement to help you build robust alumni relationships, increase your fundraising capacity, CRM Education obtain key insights for donor strategies. We help your donors make well-informed decisions by providing them with real-time metrics that can be added to the fundraising pipeline.

Some of the key features of Salesforce for advancement include:

• Building personalized alumni communities
• Nurturing prospects and cultivating valuable donors
• Seamless alumni engagement via marketing automation and social networking
• Segmentation, Omni-channel communication, and A/B testing for personalized email campaigns
• Constituent relationship management
• Pipeline visibility
• Donor history
• Seamless mobile customization
• Productivity tools (for gift officers)

You can perform all the processes discussed above and many more by developing personalized Salesforce applications from Salesforce AppExchange. Education Cloud Services We help you customize the applications to suit the specific needs of your institution and the specific goals you want to achieve. Whether you want the management to handle campus visits, conduct orientations, manage events, provide an e-learning platform, develop an online collaborative platform, integrate relevant student data, create mobile customizations of desktop applications,or provide seamless support to the students, our experts help you develop and deploy Salesforce apps tailored according to your needs Education Cloud Services.

Our Salesforce education services intend to help you and your students to work on an automated and integrated platform for handling a myriad of processes relevant to your campus. By implementing Salesforce Education Cloud, we utilize the advanced CRM functionality in building connected campus experiences and helping your students have the time of their lives!