Develop 360-degree views of the student lifecycles and unify the campus with Salesforce education services. The scope of Salesforce goes beyond business enterprises. Just like it helps business organizations manage their customer database and keep a track of the entire buying journey of the customers, the CRM platform can also be used by educational institutions to have a 360-degree view of the campus and build connected student experiences. Managing an educational institution has gone through a massive transformation over time.
Universities are dealing with global student demographics. There is a constant shift in workforce skills. The management often faces a retention crisis. Above all, just like customer demands, the demands of students are getting more specific with an increasing need for a personalized experience.
Our Salesforce experts at Techila Global Services help you implement Salesforce Education Cloud within your institution and keep a track of the student lifecycles in a seamless way.
Before getting into our Salesforce education services, let us briefly understand what Salesforce Education Cloud is.
Education Cloud is a higher education CRM that helps educational institution streamline their process, right from admissions to student management. Just like sales reps use the CRM platform to track the specific needs of a prospect to providing after- Salesforce sales cloud services, Salesforce Education Cloud provides you with a 360-degree view of the entire student lifecycle – from being a prospect to being an alumnus.
The platform allows you to integrate data across student information platforms, learning management systems, financial aids, and other relevant sources to build connected experiences for students and constituents. This integrated data can then be used by the management for an array of purposes, such as recruiting the right students, making smarter admission decisions, personalizing the support provided to every student, and establishing a healthy relationship with the alumni.
Spread the right awareness about your institution, reach out to the most suitable prospects and get them on board with our Salesforce higher ed services. We help you use the platform’s CRM functionalities to create brand awareness, develop personalized marketing campaigns, and gain a thorough insight into the entire recruitment process from scratch.
With the Education Cloud, you can add qualified prospects to your pipeline and focus on the most suitable applications by keeping a track of their journeys and scoring the prospect profiles.
We help you overcome recruiting and admission issues such as:
Increasing admission-to-enrolment yield and operational efficiency of the process
Increasing the quality of applications received to recruit the best-fit students
Anticipating the likelihood of enrolment
Handling admission inquiries in a streamlined manner
Providing high-quality and personalized applicant experience
When you use Salesforce for higher education for student success, you can obtain a 360-degree view of the journey of every student enrolled within your institution. The platform is developed to ensure the overall development of the students and provide them with personalized attention whenever they are in need. Our services help you understand what works best for your students, the improvements to be made for higher student retention, identifying at-risk students, and being able to help them before they land up in trouble.
Our Salesforce education services provide you with a centralized tool for all students-facing staff and students themselves for efficient case management, creating student communities, improving social engagement, and carrying out important analytics.
Throughout their journey within an educational institution, students across the board need advisory support for a variety of purposes – be it academic, career, or tutoring support. Our Salesforce education services help you connect your students to the right advisors and ensure that they obtain quick and personalized support.
Our Salesforce for higher education services is designed to provide seamless student support by aligning both students and advisors around a common framework and dataset. This will allow the advisors to understand the specific needs of the students, track their interactions, and obtain strategic insights for the best results.
Some of the key features of student advising include:
Multi-channel communication with students
Unified advising record for every student
Mass actions
Streamlined case management
Early warning or alerts
Creating and managing advising events
Scheduling appointments with appointment reminders
Tracking communication journeys
Creating advising notes
Creating and managing student communities
Predictive analytics to surface student data
Personalized 1:1 student journey
Real-time data and automated workflows
Live chat
Student engagement often goes beyond academics. From the moment they step into the campus until they leave, there is a range of factors that determine their motivation and drive to stay in an educational institution. We help you ensure that all your students are thoroughly engaged by allowing all your departments to deliver personalized engagement while sharing common assets across the campus.
Salesforce Education Cloud allows every student to access all relevant sources they need whenever they need them. Our services are designed to help you streamline student engagement on campus, at home, and on your phone!
The key features of streamlines student engagement include:
Personalized communication and student outreach
Leveraging the power of the university community to help students form fruitful connections and obtain the answers they need
Personalized email/drip campaigns
Segmentation of at-risk student groups
Tracking dynamic email journeys and nurturing email campaigns
Use of email marketing tools (performance and deliverability report, email builder, templates, A/B testing, etc.)
Smart applications to provide real-time analytics to everyone on campus
Our Salesforce experts make sure that the struggle of your students is limited to learning new concepts within the classrooms! The Salesforce Education Cloud allows you to provide your students with seamless one-stop services for tracking all student interactions, moving cases within the campus, and providing integrated support to every student on a single unified platform. The integrated platform brings together all necessary services from across the campus for allowing the students to interact with the support staff, the IT department, the Admin department, and other relevant authorities without having to make repeated visits to the office. Our services are aimed at helping you increase student satisfaction scores by providing them with the utmost ease of operation
Some of the key features of the one-stop services include:
One-stop shop, cases, inquiries, forms, and walk-ins
Integrated management of the university experience
Seamless viewing of open cases and asking questions
Streamline case management
Self-service portal for constituents
Automated knowledge management
Providing valuable insights from an array of enterprise data sources
Live agent and SOS for remote student engagement
Our Salesforce education services include the provision for seamless advancement to help you build robust alumni relationships, increase your fundraising capacity, and obtain key insights for donor strategies. We help your donors make well-informed decisions by providing them with real-time metrics that can be added to the fundraising pipeline.
Salesforce for advancement helps your alumni relations team to gain visibility into alumni interactions, keep track of the same, and create personalized and scalable alumni journeys. This helps you engage with your alumni better and increase the number of active alumni participating in activities that matter.
Some of the key features of Salesforce for advancement include:
Building personalized alumni communities
Nurturing prospects and cultivating valuable donors
Seamless alumni engagement via marketing automation and social networking
Segmentation, Omni-channel communication, and A/B testing for personalized email campaigns
Constituent relationship management
Pipeline visibility
Donor history
Seamless mobile customization
Productivity tools (for gift officers)
You can perform all the processes discussed above and many more by developing personalized Salesforce applications from Salesforce AppExchange. We help you customize the applications to suit the specific needs of your institution and the specific goals you want to achieve. Whether you want the management to handle campus visits, conduct orientations, manage events, provide an e-learning platform, develop an online collaborative platform, integrate relevant student data, create mobile customizations of desktop applications,
or provide seamless support to the students, our experts help you develop and deploy Salesforce apps tailored according to your needs.
Our Salesforce education services intend to help you and your students to work on an automated and integrated platform for handling a myriad of processes relevant to your campus. By implementing Salesforce Education Cloud, we utilize the advanced CRM functionality in building connected campus experiences and helping your students have the time of their lives!
We connect you with our experts who try to understand your business requirements and challenges that you are facing with your current implementation by asking relevant questions
We provide the best solution to your complex business challenges by considering what is right for the business and its customers instead of what we think is right. This is a real definition of digital transformation for us.
We believe in working together rather than for anyone because we all know together we always achieve more. Hence we act as your partners who are responsible for making you and your business successful with the implementation.
We strive for continuous improvement instead of perfection. Hence we listen to your feedback and according to that, we focus on making improvements continuously within each milestone, sprint, and release.
Salesforce Development, Salesforce Consulting Service Salesforce is a powerful tool for marketing and promotions. We design and optimize your sales process to maximize cross-selling, up-selling, and deliver effective personalized marketing to your customers and also we are professional development and consulting partners.
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Chitiz and his team did a great job. Delivered a complex solution on time and on budget. Thank you. I look forward to working with you again soon.
I have collaborated with many Salesforce development agencies and Techila Global Services has been the absolute best. Not only do they exceed expectations, they apply their vast knowledge and creativity.
Techila Services was very quick to respond to my need for Senior Salesforce technical resources. They gave me a number of qualified options, and answered all questions during my timezone.