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Salesforce Education Services

• Increasing admission-to-enrolment yield and operational efficiency of the process
• Increasing the quality of applications received to recruit the best-fit students
• Anticipating the likelihood of enrolment
• Handling admission inquiries in a streamlined manner
• Providing high-quality and personalized applicant experience

When you use Salesforce for higher education for student success, you can obtain a 360-degree view of the journey of every student enrolled within your institution. The platform is developed to ensure the overall development of the students and provide them with personalized attention whenever they are in need. Our services help you understand what works best for your students, the improvements to be made for higher student retention, identifying at-risk students, and being able to help them before they land up in trouble.

Our Salesforce education services provide you with a centralized tool for all students-facing staff and students themselves for efficient case management, creating student communities, improving social engagement, and carrying out important analytics.

• Multi-channel communication with students
• Unified advising record for every student
• Mass actions
• Streamlined case management
• Early warning or alerts
• Creating and managing advising events
• Scheduling appointments with appointment reminders
• Tracking communication journeys
• Creating advising notes
• Creating and managing student communities
• Predictive analytics to surface student data
• Personalized 1:1 student journey
• Real-time data and automated workflows
• Live chat

Student engagement often goes beyond academics. From the moment they step into the campus until they leave, there is a range of factors that determine their motivation and drive to stay in an educational institution. We help you ensure that all your students are thoroughly engaged by allowing all your departments to deliver personalized engagement while sharing common assets across the campus.
Salesforce Education Cloud allows every student to access all relevant sources they need whenever they need them. Our services are designed to help you streamline student engagement on campus, at home, and on your phone!

• Personalized communication and student outreach
• Leveraging the power of the university community to help students form fruitful connections and obtain the answers they need
• Personalized email/drip campaigns
• Segmentation of at-risk student groups
• Tracking dynamic email journeys and nurturing email campaigns
• Use of email marketing tools (performance and deliverability report, email builder, templates, A/B testing, etc.)
• Smart applications to provide real-time analytics to everyone on campus

Our Salesforce experts make sure that the struggle of your students is limited to learning new concepts within the classrooms! The Salesforce Education Cloud allows you to provide your students with seamless one-stop services for tracking all student interactions, moving cases within the campus, and providing integrated support to every student on a single unified platform. The integrated platform brings together all necessary services from across the campus for allowing the students to interact with the support staff, the IT department, the Admin department, and other relevant authorities without having to make repeated visits to the office. Our services are aimed at helping you increase student satisfaction scores by providing them with the utmost ease of operation

Some of the key features of the one-stop services include:

• One-stop shop, cases, inquiries, forms, and walk-ins
• Integrated management of the university experience
• Seamless viewing of open cases and asking questions
• Streamline case management
• Self-service portal for constituents
• Automated knowledge management
• Providing valuable insights from an array of enterprise data sources
• Live agent and SOS for remote student engagement

Our Salesforce education services include the provision for seamless advancement to help you build robust alumni relationships, increase your fundraising capacity, and obtain key insights for donor strategies. We help your donors make well-informed decisions by providing them with real-time metrics that can be added to the fundraising pipeline.

Salesforce for advancement helps your alumni relations team to gain visibility into alumni interactions, keep track of the same, and create personalized and scalable alumni journeys. This helps you engage with your alumni better and increase the number of active alumni participating in activities that matter.

• Building personalized alumni communities
• Nurturing prospects and cultivating valuable donors
• Seamless alumni engagement via marketing automation and social networking
• Segmentation, Omni-channel communication, and A/B testing for personalized email campaigns
• Constituent relationship management
• Pipeline visibility
• Donor history
• Seamless mobile customization
• Productivity tools (for gift officers)

Our Salesforce education services intend to help you and your students to work on an automated and integrated platform for handling a myriad of processes relevant to your campus. By implementing Salesforce Education Cloud, we utilize the advanced CRM functionality in building connected campus experiences and helping your students have the time of their lives!