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Salesforce Support Services

Salesforce has been ruling the CRM market for more than two decades, helping several businesses in making sense of the complicated database and tracking the processes undertaken by the sales reps.

However, handling Salesforce is not easy. The CRM platform comes with a lot of customizable features tools, and applications, all serving specific purposes and providing specific services.

No matter how successful your Salesforce implementation is, you will definitely need some Salesforce help at some stage. Your system might face irregularities in carrying out specific actions. Your sales reps may find it difficult to understand new tools and platforms. There are many small and big administrative issues that can be faced while using the CRM platform and may need Salesforce support.

Till now, Salesforce had been looking after the needs of the businesses seeking help by providing personalized Salesforce support. However, that is not the case any longer.

If you are in need of Salesforce help, Salesforce will no longer provide you with Salesforce support from its side. This puts you on your own when it comes to seeking Salesforce help from the experts.

However, we make sure that there are no hiccups in your business processes due to a lack of Salesforce assistance by providing exclusive Salesforce support services to you.

We understand the hesitation companies go through while choosing service providers and want to reassure you that Techila Global Services possesses more than eight years of industry experience.

The support services we provide are a result of the lessons learned and knowledge gained during our fairly long run in the industry.

Unlike the support services provided by Salesforce, our services aim at building healthy and lasting relations with our clients. Being a reputed Salesforce Development Company and a renowned Salesforce Consulting Partner for years, we ensure that our Salesforce help comes with a personal touch.

We believe in complete transparency in all the support services provided by our Salesforce experts. At every stage, while performing every process, you will be informed about the status of your project and the results attained.

No matter what the results are, we will never hide our reports, plans, analysis, of feedback from you and keep you updated about all our actions on a regular basis.

Our services are not bound by time limits. You can avail of Salesforce help from us any time, with the services being available round-the-clock.

Now that Salesforce has refrained from providing support services, Techila Global Services is the best alternative in the global CRM market to receive Salesforce support of the same caliber and standards.

Book your appointment now by giving us a call or shooting us a mail stating your requirements.

Administering Salesforce is arguably the most important function to be carried out within an enterprise. No matter how efficient your team is, faulty admin job would lead to disastrous results having long-term implications.

Our Salesforce support services include administration services, which look after the overall functioning of the CRM platform implemented within your system. Right from monitoring specific tools and platforms to ensuring the health of your CRM, our Salesforce professionals can tackle all possible Admin issues.

On your request, our Salesforce experts would carry out a daily configuration of your system, including:

• Setting up workflows,
• Installing suitable applications,
• Undertaking third-party integrations,
• Configuration of custom reports, and
• Other relevant configuration activities

Every system needs to be checked on a periodic basis to ensure there are no issues or irregularities affecting its performance.

Our Salesforce professionals undertake an extensive checkup of your system according to your requirements. Whether you need a daily, weekly, or a monthly checkup we will get your system checked and fix all issues to restore smooth functioning.

Our team of experts provides personalized Salesforce support services in three major steps:

We start by organizing a meeting with your company and understanding your Salesforce CRM. Here, we collect all the important information pertaining to the issues your system is facing, the history of Salesforce help availed of, key objectives to be attained, change backlogs, etc.

We will inspect your system to understand the issues you have been facing and to provide efficient services to you. We will document all the findings and assessments that would act as a basis for our services. Based on all the information gathered, our experts will chart out a detailed and effective plan to carry out the Salesforce support services for your company.

If the Salesforce support services you ask for are short-lived, we would provide you with feedback for your Salesforce CRM and suggest improvements on the basis of our expertise. You can implement our suggestions if you feel they will bring about the change suggested by our experts.

For the longer and ongoing support services, we would provide suggestions on a periodic basis (ideally every quarter) for improving the functioning of your system.