Select Page

Our Services

Hire a certified Developer today on

Salesforce Service Cloud 

Salesforce Service Cloud

Keep your customer services up and running 24/7 and improve the experiences of your customers through Salesforce Service Cloud.

Techila Global Services provides you with a 360-degree view of your customers, allowing you to provide faster, personalized, and more efficient services.

Make sure that you are always there for your customers by keeping a complete track of their queries, complaints, and issues in a smart and automated manner. We help you implement Service Cloud and integrate it with suitable third-party platforms.

Our Offerings

Handle all your customer cases and instill a lasting sense of loyalty and trust within your clients through our Salesforce Service Cloud offerings.

Case Management

Connect your customers with the best customer executives or agents by using the Case Management feature of Service Cloud. Streamline your services by routing all customer cases as they come right to the suitable agents.

Add new cases into your database directly from your website or emails through “web-to-case” and “email-to-case” features. Revert to your customers immediately by automating email responses once the cases are received and track all customer interactions as their cases are being handled by your team.

Service Cloud Console

Get all the information regarding your customers for handling their cases on a centralized platform using Lighting Service Cloud Console. Obtain the complete customer profile and track their transactional history for providing them with reliable and wholesome assistance.

Entitlements And SLA Management

Draft and manage specific SLA (Service-level Agreement) contracts between your service representatives/agents and clients. These entitlements inform your agents regarding the services to be provided to the clients and details of the same.

Omnichannel Setup

Set up extensive support for your clients on multiple channels, including web, mobile, email, social media, community sites, video chats, and more. Provide your customers with multiple options of connecting with your business, lodging their cases, and getting them resolved effectively.

Additionally, use this set-up in routing specific customer cases to specific agents across channels for quick, organized, and efficient case management.

Digital Engagement

Make use of Digital Engagement to offer personalized services to your clients on several digital channels. Download robust applications to automate communication with your clients and handle their cases with precision.

Knowledge Base

Have a treasure of knowledge articles with all relevant information with the help of Knowledge Base. Use this information to provide the exact and satisfactory answer to all questions asked and queries raised by your customers, providing them with quick and effective services.

It is a simple platform where your agents can share all relevant information with a click of a button and integrate the platform with your website to allow your clients to find their answers readily.

Self-Service Portal

Facilitate independent problem-solving amongst your clients with the help of a Self-service Portal or Customer Community. Provide your customers with a common networking platform where they can discuss common issues and get instant solutions without having to reach out to the executives for every case.

Data Migration

Transfer your valuable data from multiple storage platforms to Salesforce Service Cloud in a seamless, automated, and organized manner. Bring all your data onto a centralized platform for better functionality and providing improved services to your customers.

Why Salesforce Service Cloud

In case your organization profoundly concerns about customer support, then ServiceCloud is one of the most crucial components you should adopt. Your service representatives will get these queries. Service Cloud assists you in following and resolving these queries productively.

This is among the highly preeminent approaches that you can adapt to make an excellent customer experience. Let’s get into the concern and have a look at how Service Cloud is building a positive impact.

Boost Agent Efficiency

By adopting the Salesforce Service Cloud, agents can operate from any place wherever they want. With the secure administration choices accessible (like web apps, knowledge base, and mobile device), the operator efficiency is improved, pointing to the lowering of agent overhead charges.

Transforms Client Experience

The relation with customers is exclusively improved, associating one to one with each client through live agents. You can enhance your client recognition, satisfaction, and loyalty, heading to replicate business from current clients, Lifetime Value (LTV) growth of your clients, and emphatic mouth to mouth publicity for your business.

Security

Your information is unconditionally secure & safe with the Salesforce Service Cloud. It accompanies a multilayered strategy to preserve the data that is essential to your company.

Tracking Of Cases

It assists you in the more effective resolution of cases. This point to a more dependable administration of a person’s everyday actions and manual mistakes are aggressively conquered.

Support Social Platforms

You can communicate with your clients on a wide range of social platforms like Twitter, Facebook, or LinkedIn on a real-time basis.

Service Cloud unquestionably assists in enhancing your operational procedures, pointing to the more enjoyable client experience. On the basis of an analysis done around organizations employing Service Cloud, expansion in production metric has been excessively grown.

Let's Discuss Your Project

Salesforce Service Cloud

Salesforce Service Cloud USA engages you to offer speedier and more brilliant services that will expand unwavering loyalty, maintenance, and consumer contentment. Service Cloud helps you in reshaping your organization’s customer service requirement by enabling you to solve the issues swiftly for different channels. It also enhances the customer retention which in turn increases your sales effectively.

Always-On Customer Service

Give your clients the appropriate responses they require, at whatever point they require them. Today’s clients hope to have admittance to customer service on their terms. Also, that implies furnishing them with choices to get day in and day out support.

Intelligent Customer Service

Prescient support is the upcoming wave in the customer service revolution. Settle issues before they happen and delight clients simultaneously. Service Cloud gives your specialists the wings to predict your clients’ needs.

Multichannel Support

Today, clients are rushing to various channels — from the conventional, viz., phone and email; to the growing universe of online networking outlets — to voice their suppositions about your brand. Meet clients where they live with multichannel bolster. Contact us for multichannel support

Faster Support

Time is a key element when dealing with customer service. It’s straightforward. Quicker support is all the more fulfilling for the client and saves your organization’s funds. Giving you and your organization full support for Salesforce marketing cloud USA.

Personalized Service

Client desires for service are rising day by day. Having the capacity to meet these new needs regularly implies giving a kind of customized service that goes well beyond what your rivals can convey. Salesforce Service Cloud is provided as SAAS. It is created on the Customer Success Platform, offering you a 360° view of your clients and empowering you to serve quicker, smarter, & more customized service. 
With Service Cloud, you can build an associated database, administer case intercommunications, and empower agent chat on real time basis – all at a single platform. You can possess customized client communications or also up-sell your services/ products on the basis of data associated with their past actions. 

Now, you may be querying the process to get admittance to Salesforce Service Cloud. Let us drive you into the steps to locate a Service Cloud Console.

1. Sign up and then log in to salesforce
2. Build an SF Console Application
3. Select its layout
4. Personalize push messages or notifications
5. Provide the Access of users Console – Sc User

Salesforce being a Customer Relationship Management System is utilized to associate data and people. We are here to make you aware of the Salesforce Service Cloud fundamentals and how it streamlines the client assistance by making communications smoother among business and its valued clients. Here you will get to know the whole way to build a customized app based on Salesforce. Going ahead, we will assist you in learning how Service Cloud can supplement utility to your company.  Here we will describe the requirement for Service Cloud, what it all about & a wide range of services that it offers for your client engagement.

What Does A Credible Origin For Service Cloud Integration Do?

Picking up a trusted associate to integrate the service cloud is extremely essential. Explore for an organization that has certified and qualified salesforce consultants with vast market expertise to incorporate the service cloud in a perfectly organized approach. In case you do so, you will be able to streamline business success and smooth achievement of business objectives with ease. A professional Salesforce associate will assist you with:

1. Customer Communities
2. Lightning Console
3. Call Center Management
4. Knowledge transfer
5. Live Agent
6. CTI Implementation
7. Wave Analytics, etc.

What Makes The Service Cloud Significant?

If your business is intensely anxious about offering productive support service to the customer lists, then Service Cloud  is among the most reliable origins to do so. No matter you are working in a B2C or B2B domain, you should be receiving lots of queries asked by numerous clients having any type of questions in their minds.

Service Cloud will assist you in administering all these questions in line because you can trace them & resolve these queries quickly, productively, and ease-of-use.

  • A wide range of operations that we have listed below can be performed in this single platform
  • You can administer all of your communications associated with cases
  • You can build a fabulously associated knowledge base
  • Customized client communications and much more
  • Allow the agent chat on a real-time basis

Advantages of Hiring a Professional Service Cloud Integration Partner

  • Build loyalty of the brand.
  • The live insight of support metrics
  • Salesforce knowledge base administration of
  • Client self-service
  • Enhanced productivity
  • Computerized telephone support services
  • More dependable combination with back-office apps
  • Understand the preferences of clients

What Services Does Service Cloud Offer?

Along with knowledge base and case tracking features, there is a broad range of other services that Salesforce Service Cloud provides to its clients. It allows you to offer a unique and much appreciable client experience.

The console can be driven to the next level by mastering the Salesforce features as listed below:

Case Administration

Any client concerns proposed are ordinarily apprehended and traced as cases. Later on, the cases can be moreover grouped into the accompanying:

Email-To-Case

This assists you in composing an automated case when an email is forwarded to any of your business email ID, such as [email protected] These created cases will be presented in an ‘Emails linked record.’ These Emails linked record incorporates all emails forwarded by your client on a specific case, in addition to the email strings.

Web-to-Case

It supports you to automatically generate a new case in Salesforce every time a support request appears straight from the website of your firm. For enabling this, you need to proceed to Setup –> Build –> Self-service –> Web-to-case settings. 

Mark the checkbox of “Web-to-Case Enable.” You can choose any template for Auto-response & choose “Web” as by-default case origin.

Acceleration & Automatic Response

Case acceleration precepts are utilized to reallot & optionally indicate people when a case is still open within a defined period.

Additionally, the auto-response rules can be configured to acknowledge cases from the email or web.

Knowledge

The understanding of Salesforce is a knowledge base where the administrators can create, edit, and administer content. The articles written for Knowledge purpose are reports of data. Clients can visit the website of the organization and explore solutions.

These articles can be connected with a case prior to its closing, totally different from solutions. Knowledge requires an exclusive Salesforce license to be acquired.

Solutions

Your solutions can be characterized into inquiry types – turning the search of your solution more manageable and ending the case quicker. Through this, the agents need not to produce a distinct solution to current queries each time.

This assists in improving your agent efficiency. Salesforce Service Cloud solutions don’t require any further permission.

Communities

These communities are a set of groups that are a path to cooperate with industry associates and clients, wholesalers, suppliers, resellers who are not your enterprise part. Usually, these are the persons who are not the customary adopters of your SFDC. However, you wish to offer them a few channels to associate with your business and avail them admittance to some information also.

After going to the dropdown list, you will get the “Call Center,” there you will get “Success Community.” The users of Salesforce can utilize their login credentials to log in. All the admins, operational consultants, and developers can access the community. Users can explore for whatever they want as it comprises a wide range of things such as articles, documentation, knowledge, questions, feed, etc. For instance: In case you wish to be familiar with the concept of record type, you can get everything here.

Service Cloud Pricing

Essential

$25/ Monthly

This is the most basic version of Service Cloud that incorporates efficient Service Console applications and telephony integration. This feature performs all the generic functions of facilitating effective Case management by the users through computerised knowledge, at $25 per month for every user.

PROFESSIONAL

$75/ Monthly

This Service Cloud version offers all the services provided by Essentials, along with facilitating efficient handling of Service Contracts as well as Entitlements. This platform is higher in terms of degree of customisation, priced at $75 per month per user.

ENTERPRISE

$150/ Monthly

The Enterprise version of Salesforce Service Cloud provides all the services of its previous versions as well as a highly automated API platform for providing enhanced web services to its users.

UNLIMITED

$300/ Monthly

This is the superior-most version of Service Cloud with the highest degree of automation and customisation. Along with the services provided by the preceding versions, unlimited version provides an efficient round-the-clock support and configuration services to its users.

Frequently Asked Questions

What is Salesforce Service Cloud?

Salesforce Service Cloud is an automated CRM platform that helps you manage your customer database and use the same for handling your customer cases faster and more efficiently.

It allows you to handle the doubts, queries, and complaints of your clients by streamlining the cases and routing them to specific customer executives/agents, making sure that the right case is handled by the right person.

What is the difference between the Salesforce Sales Cloud and Salesforce Service Cloud?

While Salesforce Sales Cloud is focused primarily on managing the customer database for carrying out marketing and sales processes, Salesforce Service Cloud is concerned with the management of client cases.

Sales Cloud comes with a web-to-lead functionality for driving sales and closing more deals. On the other hand, Service Cloud comes with a web-to-case functionality for using the customer database for solving specific cases and providing efficient assistance to the clients.

What are the features of Service Cloud?

The following are the key features of Service Cloud:

  • Case management
  • Lightning Service Console
  • Data migration
  • Omnichannel routing
  • Third-party integration
  • Self-service portal
  • Knowledge Base
  • Digital Engagement
  • Entitlements and SLA management

What is the right edition of the Salesforce Service Cloud for me?

The decision of choosing the right Salesforce Service Cloud edition can be made on the basis of the specific needs and requirements of your business. The edition that suits your business objectives, your budget requirements, and the level of customization you require for your business processes.

There are four major Service Cloud editions you can choose from, having monthly charges and billed annually:

  • Essentials ($25/user/month)
  • Professional ($75/user/month)
  • Enterprise ($150/user/month)
  • Unlimited ($300/user/month)

Our Process

LISTEN

We connect you with our experts who try to understand your business requirements and challenges that you are facing with your current implementation by asking relevant questions

w

SUGGEST

We provide the best solution to your complex business challenges by considering what is right for the business and its customers instead of what we think is right. This is a real definition of digital transformation for us.

IMPLEMENT

We believe in working together rather than for anyone because we all know together we always achieve more. Hence we act as your partners who are responsible for making you and your business successful with the implementation.

ITERATE

We strive for continuous improvement instead of perfection. Hence we listen to your feedback and according to that, we focus on making improvements continuously within each milestone, sprint, and release.

Why TECHILA Global Services

Salesforce Development, Salesforce Consulting Service Salesforce® is a powerful tool for marketing and promotions. We design and optimize your sales process to maximize cross-selling, up-selling, and deliver effective personalized marketing to your customers and also we are professional development and consulting partners.

Projects Completed

Appexchange Apps

Third Party Integration

Total Team Experience

Happy Customers

Customer Satisfaction

Let's Discuss Your Project

"Chitiz and his team did a great job. Delivered a complex solution on time and on budget. Thank you. I look forward to working with you again soon."

JESSE PASSAFIUME

"I have collaborated with many Salesforce development agencies and Techila Global Services has been the absolute best. Not only do they exceed expectations, they apply their vast knowledge and creativity."

ASHLEE ROGERS.

"Techila Services was very quick to respond to my need for Senior Salesforce technical resources. They gave me a number of qualified options, and answered all questions during my timezone."

MIKAELA CHANDLER

JESSE PASSAFIUME

Chitiz and his team did a great job. Delivered a complex solution on time and on budget. Thank you. I look forward to working with you again soon.

ASHLEE ROGERS

I have collaborated with many Salesforce development agencies and Techila Global Services has been the absolute best. Not only do they exceed expectations, they apply their vast knowledge and creativity.

MIKAELA CHANDLER

Techila Services was very quick to respond to my need for Senior Salesforce technical resources. They gave me a number of qualified options, and answered all questions during my timezone.

Our Services

Salesforce Consulting

We have a team of Certified Architects to provide best solution in the industry.

Salesforce Administration

Our certified Admins can manage your Salesforce instance and enhance it as needed.

Salesforce Development

Our senior Salesforce developers are coding gurus on Apex, LWC and other languages.

Salesforce Integrations

We have delivered 100+ of 3rd party integration with Salesforce.com natively

Salesforce Data Management

We handle large data migration between multiple orgs and dedupe as needed.

Appexchange Product Development

Our product development team have delivered 40+ apps and counting