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SALESFORCE COMMUNITY CLOUD SERVICES

Salesforce is a highly collaborative and customizable CRM platform. You can tailor its functionality according to your specific requirements and use its tools according to your preferences.

In order to streamline all business processes and making sure that they are undertaken efficiently, it is important to communicate with multiple entities in an effective manner. We help you in doing so through our Salesforce Community Cloud services.

WHAT IS SALESFORCE COMMUNITY CLOUD?

Salesforce has essentially divided its offerings and services in the form of distinct Clouds. Salesforce Community Cloud is one of these offerings that allow you to connect with your Salesforce Partners, customers, developers, employees or any other entity having a vested interest in your organisation.

Community Cloud works as an efficient social platform that allows management to communicate with their channel partners and other important external parties in a quick and efficient manner. Just like any prominent social networking platform, Salesforce Community Cloud allows you to provide your contacts with the necessary data and records to help them accomplish their work efficiently.

WHAT IS THE NEED FOR SALESFORCE COMMUNITY CLOUD?
Salesforce CRM cannot be implemented by a single individual. As a business organization, you need to take several factors into consideration while getting the platform developed and operated by the users, which calls for the need for efficient collaboration. This helping hand is provided by Salesforce Partners.

Your partners assist you in several important activities revolving around implementing the platform of Salesforce – be it developing relevant applications, providing efficient administration or acting as your Salesforce Consultants. Also, Salesforce cannot be operated successfully without effective and regular communication with entities such as your customers, suppliers, and employees.

By availing our Salesforce Community Cloud Services, you can get all your important business processes streamlined and extend the same across the multiple departments and offices within your organization. By implementing the Community Cloud, you can connect and effectively communicate with anyone and everyone that falls under the purview of your organizational ecosystem.

KEY FEATURES OF SALESFORCE COMMUNITY CLOUD

Our team at Techila Global Services makes sure that our clients are offered the best, latest, and most relevant Salesforce Communities features that help them in leveraging their functionality. Here are some of the most important Community Cloud features you can avail through our Salesforce Community Cloud services:

Brainstorming and Discussion Boards

One of the key features pertaining to the Salesforce Community Cloud is that facilitates efficient collaboration between the management and other entities critical to the business organization.

The platform allows you to manage all your contacts in an organized manner. Whenever in need, you can connect with the required contact(s) simply by clicking a few buttons. This speed and ease of communication also provide scope for brainstorming. While charting out important project plans or marketing campaigns, Salesforce Community Cloud can be used as a centralized platform for brainstorming ideas and courses of action with your team members. It also offers you with efficient discussion boards to initiate productive conversations and receive responses from your team members.

Project and Task Management

Salesforce Community Cloud can be extremely useful for managing your projects and tasks effectively. It can be a single point of contact between you and your team members. As a project manager, it is very important to coordinate between multiple team members and you cannot afford any miscommunication. This platform eliminates such issues as communication is quick, open, and centralized.

Community Cloud also allows you to keep a track of the various tasks you have assigned to your subordinates and monitor their progress. You can choose to communicate with specific employees or your team as a whole regarding specific aspects pertaining to the task. As every activity is transparent and traceable, you can also ascertain the effectiveness of the task upon its completion.

 Calendar and Document Management

Salesforce Community Cloud also comes with distinct calendars and document management features. It allows you to create specific events on your Salesforce Calendar and manage your schedule effectively. You can also associate your contacts with specific calendar events to make scheduling more organized.

With the help of Community Cloud, you can also manage all necessary documents across your contacts. It allows you to monitor the documents you send or receive and store them in the system according to your preferences. This way, you can streamline the processes involving the transfer of valuable documents across your contacts.

Content Management and Moderation

Community Cloud facilitates the creation and management of all forms of business content utilized for communicating with the relevant entities. It allows you to create personalized content for customers, partners, or employees drafted exclusively for them, to deliver the content whenever required and keeping a track of such business communication. It also offers you the service of moderating the content you or your team creates for effective communication.

Social Media Management

In recent times, a lot is riding on the social media presence of a business organization. Salesforce Community Cloud allows you to manage your business account on multiple social media platforms and engage with your contacts on these platforms.

Ideation and Crowdsourcing

As mentioned earlier, Community Cloud implementation allows you to indulge in productive conversations with your partners, customers or team members for brainstorming. This can help you in efficient ideation for the purpose of launching a new product/service, building a marketing/sales campaign, planning for a project or other business processes.

Moreover, you can easily divide work and delegate authorities on this platform amongst your subordinates. Such crowdsourcing helps you in getting complicated tasks completed faster and more effectively.

Decision Tree

A decision tree is essentially a visual representation of multiple possible outcomes of a decision. Salesforce Community Cloud allows you and your team/partners to evaluate all the important decisions taken by you by allowing you to choose between the likely outcomes of the same. This helps you in obtaining a holistic perspective of the concerning situations and improves decision making.

WHY CHOOSE OUR SERVICES?

Techila Global Services offers personalized Salesforce Community Cloud solutions and services in getting the platform implemented within your organization. Our team will help you connect your multiple Salesforce users onto a single centralized platform.

Here are some of the major benefits you are certain to avail by opting for our distinguished services:

Complete Security of Information

Our team is comprised of dedicated professionals having sufficient experience in getting social sign-ons implemented, ensuring there is no breach in security or unauthorized access of sensitive information. We also provide our clients with secure logins that are authenticated by specialized third parties, making double sure that your information is completely secure in the system.

Gamified Interface

We understand the importance of having a social platform that is easy to understand, simple to use, and aesthetically appealing. Our developers indulge in creating gamified communities that enhance the user experience and make your work less complicated.

Flexibility in Integration

Our Salesforce Communities implementation services are directed to building platforms that are highly customizable and flexible for the users. We offer you an automated and efficient database and document management features that help you integrate with the third party of your choice. Whether you want to avail of our services on-premise or through cloud-based systems, we ensure that you are able to undertake flexible integrations.

Salesforce Communities Consultation

Along with getting a robust Salesforce Community Cloud implemented, we also provide exclusive consultation services to our clients. Our team of experts will interact with you and help you in utilizing the platform in the best possible manner. Moreover, we would assist you in formulating full-proof strategies of leveraging the platform to improve the functionality of your organization.

Efficient Knowledge Base Management

By availing our services, you can rest assured about managing the knowledge base and user base of your system. As certified Salesforce Partners, we integrate with multiple external databases and import knowledge base from relevant platforms on to salesforce.com. We also indulge in managing strict role-based access to your system, improving its overall security.

Efficient Website Management

We make use of the site.com Salesforce integration to build a custom Salesforce Community Portal. Through this integration, you can make optimum utilization of your Salesforce Community Cloud in building dynamic websites rapidly, editing the site content in real-time and managing your websites effectively.

Along with the site.com, our team would also help you integrating with Visualforce Pages for efficient management of your websites. Using these communities, we can help you in developing site portals that are in sync with the concerned brand UI/UX, improving the overall user experience. The use of such portals would also provide you with a scope for an increased reach by building multi-language websites with location-specific features.

Reducing Time-to-market

We believe in making use of the latest technologies while providing our services. Along with the Custom Salesforce Community Portal, we employ Lightning Components to the Visualforce pages for a better and more advanced user experience. This also reduces your time-to-market, helping you close your deals faster.

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