IT Operations Management

Salesforce Mulesoft

IT Operation Management In Servicenow

We at ‘Techila Global Services’, are specialized in providing top-notch IT operation management services for all businesses irrespective of their sizes. Our experienced team of IT professionals is dedicated to ensuring that your organization’s IT infrastructure and services are running smoothly and efficiently.

We cover a wide range of activities, including monitoring and managing the IT infrastructure, tracking the performance and availability of IT systems and services, and so on. your IT systems and services, ensuring that they are always running at peak performance.

We use the latest tools, techniques, and ITOM software to monitor and optimize. Our IT Operations Management services are designed to be flexible and customizable to meet the unique needs of your organization. Whether you need ongoing support for your IT operations or assistance with a specific project, our team is here to help.


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Why Do Customers Choose Us?

We offer a plethora of benefits to our customers that’s how we became the best IT operation management service provider.

1. We Perform Predictive Analysis

First and foremost, our predictive analytics help our customers to anticipate and predict issues before they occur. This allows them to proactively address problems before they have a chance to impact business operations.

2. We Discover Your IT Estate

Next, our discovery tools of the ITOM platform assist our customers to gain a comprehensive understanding of the IT estate, including the applications, systems, and infrastructure that creates an environment. This enables them to identify issues quickly and efficiently

3. We Reduce the User's Impact

We also put our maximum effort into mitigating the user impact of any issues that may occur. Our team of experts is trained to handle incidents with minimal disruption to your business operations, ensuring that your users can continue to work with no barriers.

4. We Automate Resolutions

We automate the resolution of common problems, which frees up your team to focus on more complex challenges. This saves you time and money, while also improving the efficiency of your IT operations.

5. We Integrate Data

The importance of data in today’s business landscape is becoming humongous. We understand that, and that’s why we connect data across your IT environment. It provides you valuable insights that can help to inform decision-making and improve the performance of your IT systems and services.

Capabilities We Offer


It provides visibility into IT infrastructure using automated asset identification and categorization.

Service Mapping:

This one offers automated service discovery and dependency mapping to identify potential issues before they become problems.

Certificate Management:

It simplifies the management of digital certificates, offering secure and efficient issuance and renewal processes.

Salesforce Mulesoft
Salesforce Mulesoft

Firewall Audits and Reporting:


This capability provides a comprehensive assessment of firewall security posture and generates compliance reports.

Service Graph Connectors:

Correlates data across multiple systems and platforms in real-time.

Configuration Management Database:

The benefit of this capability is, it offers a centralized repository of configuration data for the efficient management of IT assets.

Agent Client Collector:

It collects and analyzes data with minimal overhead and efficient resource utilization.

Event Management:

Event management offers automated detection and correlation of events for streamlined incident response processes.

Metric Intelligence:

It provides real-time monitoring and analysis of performance metrics with automated notification of performance issues.

Health Log Analytics:

It is helpful in receiving efficient analysis of log data for identifying potential issues with streamlined troubleshooting.

Site Reliability Operations:

This capability offers proactive monitoring and maintenance of IT infrastructure with efficient incident response and resolution processes.


It establishes and enforces IT policies and standards for compliance with regulatory requirements and industry best practices.

What Keeps Us Ahead of Other Service Platforms?

1. We Hold Expertise in Dealing With All Existing Software

We are experts in dealing with all existing software. Our team of seasoned professionals has extensive experience in managing a wide range of IT systems, ensuring that we can provide effective solutions for any challenge.

2. We Help Our Clients to Unleash the Power of IT

We assist our clients to unleash the power of their IT infrastructure in numerous ways. Our innovative approach primarily focuses on offering tailored solutions that meet the unique needs of each client, enabling them to leverage the full potential of their IT infrastructure.

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What Resources Do We Provide?

We reckon that providing valuable resources to our clients is key to helping them succeed in their IT operations. That’s why our resources are designed to provide insightful information and actionable solutions to help our clients stay ahead of the competition.


Our infographics provide visual representations of complex information, making it easier for our clients to understand key concepts and trends in IT operations management.


Our webinars feature experts from Techila Global Services and industry thought leaders discussing the latest trends and best practices in IT operations management. Our webinars are an excellent resource for staying up-to-date on the latest developments in the industry.

Solution Briefs:

Our solution briefs provide in-depth information on specific IT operations management challenges and how Techila Global Services can help address them. They are an excellent resource for organizations looking for optimizing their IT infrastructure.

Analyst Reports:

Our analyst reports providing insights into key trends and best practices in IT operations management. They are compiled by industry analysts and provide valuable information for organizations looking to stay ahead of the curve.


Our ebooks provide in-depth information on a variety of IT operations management topics, including best practices, case studies, and industry insights. They are an excellent resource for organizations looking to expand their knowledge and improve their IT operations.

Begin Your Journey with Us Now!

We offer exceptional ITOM service now services that can help your organization enhance its IT processes, reduce downtime, and accelerate overall productivity. With a team of highly skilled professionals and cutting-edge technologies, we can help you stay ahead in today’s fast-paced business world.

Trust us to manage your IT operations so that you can focus on your core business functions and achieve your goals. Contact us now!


We Provide Most Exclusive
Process For Business


We connect you with our experts who try to understand your business requirements and challenges that you are facing with your current implementation by asking relevant questions



We provide the best solution to your complex business challenges by considering what is right for the business and its customers instead of what we think is right. This is a real definition of digital transformation for us.



We believe in working together rather than for anyone because we all know together we always achieve more. Hence we act as your partners who are responsible for making you and your business successful with the implementation.



We strive for continuous improvement instead of perfection. Hence we listen to your feedback and according to that, we focus on making improvements continuously within each milestone, sprint, and release.