Our Salesforce Health Cloud development services are designed to help the healthcare service providers, payers, biotech or pharma companies, and medical devices companies to offer personalized and effective services.
1-to-1 Patient Journeys
Pay sufficient attention to every patient by offering them personalized services, assisting them throughout their journeys with you. Right from the acquisition to their discharge, always be present to solve the specific needs of your patients across every touchpoint.
Single Patient View
Avoid data silos, inconsistency, security breach, and delay in services as Salesforce Health Cloud provides you with a single patient view. This centralizes all the activities performed by your team members, allowing everyone to access the same data and work on the same platform. A single patient view helps you maximize the efficiency of your services as the data is readily managed by advanced and automated tools with intelligent technology.
Gain Your Patients' Trust Through Personalized Engagement
It is extremely important to establish a personal touch and a bond of trust in the field of healthcare. We help you establish and maintain the trust of your patients through personalized engagement, staying connected with them from initial enrollment through administrative and clinical support.
Streamline The Sales Experience
Bring your sales team, employer groups, and brokers on a centralized platform to streamline your sales. Obtain valuable analytics, improve your sales insights, and reduce your sales cycles through increased automation and advanced tools.
Moreover, use customizable tools for the improved and personalized quoting process, providing effective quotes with minimal administration and paperwork.
360-degree View of Patients
Along with a single patient view, have a 360-degree view of all your patients to provide the best and most effective healthcare services to them.
View details including their current medical condition, appointment history, medical history, medications are taken, and other relevant details with a few clicks.
Salesforce Health Cloud ensures that you are always in touch with your patients. By connecting with private Salesforce communities, you can facilitate the patients and medical experts to obtain and provide healthcare advice respectively on a real-time basis.
This instills a sense of confidence and security in your patients that you care for them.
Integrate the CRM platform with your Electronic Health Records (EHR) instead of replacing one with the other. Keep a track of all the problems, tasks, and goals pertaining to different care plans on a unified platform, making it easy for your team members to manage the health records with improved efficiency.
Also, integration with EHR or your native clinical systems allows you to bring all data related to specific patients onto a single platform. This improves the efficiency of your services and makes them more organized.
Setting Up Your Data Model
Set up a customizable data model for your organization with the help of Salesforce Health Cloud. According to your specific requirements, you can choose a data model that would act as a foundation for your organization.
All your processes will be carried out on the basis of this data model, which can be customized by adding your own custom objects and fields according to your preferences.
Personalization of patient and HCP experience
If you own a pharma company, Salesforce Health Cloud helps you create a personalized experience between a patient and an HCP for every stage of the patient's journey across different channels (web, mobile, phone).
You can cater to the specific needs of your clients/customers on a real-time basis through an automated and effective portal.
As a pharma company, gather information directly from the patients and HCP pertaining to medical authorizations, script approval, product complaint details, and other relevant information. This information can be analyzed for creating robust healthcare reports and analytics.
As the owner of a medical devices company, Salesforce Health Cloud helps you empower your sales teams as the platform provides them with centralized data, quick valuable insights, and task automation on multiple devices.
Leverage your agreements by making the most of every deal with the help of real-time sales forecasts, analytics, and insights for each agreement. This helps you conduct sales in an efficient and automated manner with utmost precision.
Deal in your medical devices better by making valuable forecasts specific for different accounts you cater to. Salesforce Einstein scans through all your data and helps you make forecasts at the provider and corporate levels.
Such forecasts can be made specific to geography, market, and the product line you deal in. This not only helps you manage your accounts better but also allows you to set realistic and precise sales targets for selling your devices over a specific period of time.
Medical device companies can also help patients in obtaining ideal healthcare services by creating optimized and personalized patient programs.
Make the most of guided program enrolment, omnichannel communication, and digital consent management to cater to the specific needs of your customers.
Integrate Salesforce Health Cloud with Service Cloud for availing of the best features of both the platforms. As a medical organization, this integration helps you manage individual cases of your patients in a faster, more reliable, and more organized way.
Integrating with Service Cloud allows you to use your Health Cloud data for streamlining all your services and routing the right cases to the right experts. Advanced features like case auto-assignment, Service Console, Case Capture, Knowledge Base, and much more help you serve your patients according to their specific requirements and help them get well soon!
Make it really simple for your patients to reach out to your team and vice versa by setting up simple and personalized care plans. Set up care plans based on the specific requirements of every patient to handle all their health issues and provide the best possible solution to the same.
The single engagement platform of Salesforce Health Cloud allows you and your patients to connect readily and effectively for availing of your care plans. This not only helps you provide better services but also save operational costs.