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Healthcare And Life Science Services

Our Salesforce Health Cloud services help you create connected patient journeys, from their admission to their discharge. The CRM functionality of the platform allows you to have a unified view of every patient’s journey and providing them with personalized services at every touchpoint.

The Health Cloud helps you in creating connected patient journeys by helping you attract the patients, serve them in the best possible manner, and ensure ongoing engagement and support.

Further, you can streamline liaison activities while they are on the go by providing them with relevant information through the cloud platform. This will make them spend less time filling tedious forms and more time in meeting the right physicians. Moreover, medical centers wanting to market their services can use the CRM platform for tracking the prospects as they go from awareness to consideration to finally engaging with your institution. Salesforce Health Cloud provides you with a single view of all your prospects, irrespective of the channel through which they come in (phone, digital ad, web forms, direct referrals, etc).

Once you are successful in getting the prospects on board, you need to serve them in the best way possible to improve patient engagement and their overall experience. Today, the most pressing challenge faced by healthcare centers is that of coordinating their serving processes. Through our Salesforce Health Cloud services, we help your care managers obtain a complete 360-degree view of every patient at their fingertips. Instead of visiting every patient physically and keeping manual records of their progress, the CRM functionality of the Health Cloud allows you to have all the necessary information about all your patients on a real-time basis.

This helps the healthcare professionals to understand the complete patient story and provide context-based support to every patient based on their specific needs. From keeping a track of routine check-ups to handling follow-ups with the patients, the Health Cloud helps you streamline all necessary healthcare processes. The seamless CRM experience helps you integrate your existing systems into a unified console that can be used for storing patient data, scheduling appointments, monitoring patients’ health, and making important assessments using the database.

Our Salesforce Health Cloud services are designed to increase patient engagement. We ensure ongoing patient engagement through personalized attention to the patients and real-time support before, during, and after the care episodes.

Right from sending appointment reminders through different channels to informing the patients about the pre-work to be done before every check-up, we help you carry out seamless and effective communication with your patient throughout their journey with your institution.

The Health Cloud allows you to use the same communication channels to keep your patients informed about their health, provide them with valuable health-related insights, and recommend suitable medication or care plans to the patients. A single unified platform takes makes sure that the right information is conveyed to the right patient at the right time. When you provide value-based care to your patients, it makes them feel special and understood well by the management, leading to an increase in patient engagement. If your patients are happy with your services, they are likely to come for regular checkups, subscribe to your emails, and refer your services to other potential prospects. This completes the circle of creating connected patient journeys with the help of Salesforce Health Cloud.

Patients today hate being treated as mere passive products being treated by healthcare professionals. They like to be actively involved in the processes carried out for improving their well-being and consulted before making important decisions.

The Health Cloud empowers the patients by making them collaborative partners on the platform. We allow your patients to have all relevant details about their cases, communicate with the experts, share educational content, obtain relevant medical resources, and drive their own care by effortlessly collaborating with your healthcare team.

Being a highly customizable platform, Salesforce allows users to create powerful applications using their CRM database via Salesforce AppExchange. We help you develop and deploy Salesforce applications that are unique to your institution and help you provide any of the services discussed above (and many more). Whether you want your patients to keep a track of their journey with you, access specific notes and recommendations made for them, make appointments from anywhere, get treated from home, or obtain their reports without having to leave their houses, you can develop applications that serve multiple healthcare purposes. With Techila Global Services, you can rest assured that your healthcare apps are developed easily and effectively.

Here are the major steps involved in developing an application (or any relevant solution) for handling a specific use case for your healthcare center:

1. Identifying the use case
2. Identifying the data required for handling the use case
3. Determining the source of the data (HER, laboratory, pharmacy information systems, etc.)
4. Ascertaining the directionality of data (one-way or two-way flow)

Determining the timeliness of data (real-time or scheduled)