Healthcare And Life Science Services

Our Salesforce Health Cloud services help you in creating an integrated 1-to-1 patient experience by extending the functionality of EHR (electronic health record). By storing all patient data on a unified CRM platform, we allow health professionals to understand the entire patient story, track their medical history, have a look at their current care plans, and engage with them accordingly. Our services ensure that a single database provides you with all the required information about every patient on a real-time basis, helping you take quick and effective actions. This allows your health professionals to develop a healthy bond with the patients and improving their overall experience with your institution.

Naturally, it is important to attract patients and make them choose to avail of your medical services to serve them effectively. Today, patients have a variety of healthcare alternatives at their disposal and a quick Google search would provide an answer to all their questions. In such a scenario, we help you persuade prospective patients to choose your healthcare services. Most healthcare providers often rely on physician-led referrals to get new patients on board. With in-build Salesforce dashboards, you can track your referring accounts, identify the ones that are most likely to be on board, and nurture them until they start availing of your services.

Further, you can streamline liaison activities while they are on the go by providing them with relevant information through the cloud platform. This will make them spend less time filling tedious forms and more time in meeting the right physicians. Moreover, medical centers wanting to market their services can use the CRM platform for tracking the prospects as they go from awareness to consideration to finally engaging with your institution. Salesforce Health Cloud provides you with a single view of all your prospects, irrespective of the channel through which they come in (phone, digital ad, web forms, direct referrals, etc).

This helps the healthcare professionals to understand the complete patient story and provide context-based support to every patient based on their specific needs. From keeping a track of routine check-ups to handling follow-ups with the patients, the Health Cloud helps you streamline all necessary healthcare processes. The seamless CRM experience helps you integrate your existing systems into a unified console that can be used for storing patient data, scheduling appointments, monitoring patients’ health, and making important assessments using the database.

The use of predictive intelligence is not limited to business forecasts and predicting customer behavior. Salesforce Health Cloud employs machine learning tools to make sense of your database and make valuable suggestions, recommend services or suggest wellness programs based on their current condition and medical history.

This seemingly trivial process makes your patients feel special and cared for by the healthcare professionals, ultimately leading to improved engagement.

The Health Cloud allows you to use the same communication channels to keep your patients informed about their health, provide them with valuable health-related insights, and recommend suitable medication or care plans to the patients. A single unified platform takes makes sure that the right information is conveyed to the right patient at the right time. When you provide value-based care to your patients, it makes them feel special and understood well by the management, leading to an increase in patient engagement. If your patients are happy with your services, they are likely to come for regular checkups, subscribe to your emails, and refer your services to other potential prospects. This completes the circle of creating connected patient journeys with the help of Salesforce Health Cloud.